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Can't install drivers for integrated sound card


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11 replies to this topic

#1 tcvalley

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Posted 28 February 2012 - 11:51 AM

I have a Win XP service pack 3 Dell Inspiron desktop. I just had to have my OS completely installed after my one of my start-up files had been corrupted by the "congratulations you won" virus or so the techs at Norton explained to me.
I have everything re-installed except I have no sound. The device manager sound menu doesn't show the SoundMax Integrated digital audio driver installed. When I try to load that driver I get the message that my system is incompatible with the driver. I have re-installed all the Dell drivers that correspond to my service tag and now I can't seem to progress. So far in my searches I haven't found exactly the same problem.
Thanks
Tom Valley

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#2 Allan

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Posted 28 February 2012 - 12:18 PM

Did you install the chipset driver?

In device manager, are there any yellow or red symbols?

Edited by Allan, 28 February 2012 - 12:18 PM.


#3 tcvalley

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Posted 28 February 2012 - 02:03 PM

I don't think I anything about chipsets, and yes there is entry under other devices with a yellow question mark that says 'Multimedia Audio Controller'. Is that important?

#4 Allan

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Posted 28 February 2012 - 03:12 PM

Go back to the Dell Download page for you service tag and look for the chipset / motherboard driver. Download & install it and reboot. Let's see what happens.

#5 tcvalley

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Posted 28 February 2012 - 03:53 PM

I will give it a try.
Thanks for your quick response.
Tom Valley

#6 Allan

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Posted 28 February 2012 - 04:10 PM

Sure

#7 tcvalley

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Posted 29 February 2012 - 08:09 AM

Alan,

I reviewed the driver list on Dell's site and the only driver remotely related to the BIOS was an upgrade. I tried to search for 'chipset drivers' and it only brought me back to the same place.

Here is the address http://www.dell.com/support/drivers/us/en/19. I'm not sure at this point where to go any ideas?

Thanks again

Tom Valley

#8 Eyesee

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Posted 29 February 2012 - 01:41 PM

Your link above does not appear to work.
What is the model number of the system?
In the beginning there was the command line.

#9 tcvalley

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Posted 29 February 2012 - 02:26 PM

DE 051
Service Tag JTN28B1

#10 tcvalley

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Posted 29 February 2012 - 02:50 PM

Thanks everyone,

I got the answer on the Dell audio support forum. I didn't realize that the 1100 was the same a B110 so when I saw this driver: Analog Devices ADI 198x Integrated Audio" I didn't dare to install it, but finding the chipset driver finally and this one did the trick. Thanks again.
Tom Valley

#11 Allan

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Posted 29 February 2012 - 03:51 PM

Glad you got it all sorted out.

#12 caperjac

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Posted 29 February 2012 - 06:14 PM

Alan,

I reviewed the driver list on Dell's site and the only driver remotely related to the BIOS was an upgrade. I tried to search for 'chipset drivers' and it only brought me back to the same place.

Here is the address http://www.dell.com/support/drivers/us/en/19. I'm not sure at this point where to go any ideas?

Thanks again

Tom Valley

nice to see you got it sorted out

see attached image to see where you went wrong in looking for your drivers .

see link i used your dell tag
http://www.dell.com/support/drivers/us/en/19 .

My answers are my opinion only,usually





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