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My IE browser keeps closing and other browsers redirect to ABNOW sites.


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5 replies to this topic

#1 david79

david79

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Posted 28 February 2012 - 09:34 AM

I'm sure I have been infected by a virus. And need help cleaning my computer. My problem is whenever
I open the browser Internet Explorer it closes down automatically within a few minutes. When I try other
browsers such as Google Chrome or Safari, and I do a google search, it will redirect me to an ABNOW
site. I have Windows XP Professional Version 2002 Service Pack 3. At the time of my problem arising,
I was just browsing the internet, when I discovered something was wrong. I think I might have visited a harmful website.
I did not make any system changes or installations.
The steps I have taken to try to fix these problems were run my MCAFEE Antivirus scanner. I downloaded Spybot
and Malawarebytes Antimalaware and ran the scans. These did find some issues and I had the software fix them but
the original problem is still there. I did a system restore but no luck there either. Could you help me fix this issue please. Thanks.

Edited by david79, 28 February 2012 - 11:41 AM.


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#2 Broni

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Posted 28 February 2012 - 09:51 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 david79

david79
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Posted 01 March 2012 - 06:51 AM

Thanks for your help. I ran all the scans, and here are all the logs.


Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
McAfee AntiVirus Plus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Spybot - Search & Destroy 2
HP JavaCard for HP ProtectTools
Java™ 6 Update 30
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Spybot Teatimer.exe is disabled!
``````````End of Log````````````


Farbar Service Scanner Version: 22-02-2012
Ran by Administrator (administrator) on 01-03-2012 at 02:46:09
Running from "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\PSUN0ALC"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(7) IPSec(5) mfetdi2k(9) NetBT(6) PSched(8) Tcpip(4)
0x09000000050000000100000002000000030000000400000009000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****





MiniToolBox by Farbar Version: 18-01-2012
Ran by Administrator (administrator) on 01-03-2012 at 02:49:47
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 15023 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Intel® Wireless WiFi Link 5100 = Wireless Network Connection 2 (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection 3 (Media disconnected)
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.


Windows IP Configuration



Host Name . . . . . . . . . . . . : DavidArmstrong

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® Wireless WiFi Link 5100

Physical Address. . . . . . . . . : 00-1E-65-83-64-8C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.10.107

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.10.1

DHCP Server . . . . . . . . . . . : 192.168.10.1

DNS Servers . . . . . . . . . . . : 192.168.10.1

Lease Obtained. . . . . . . . . . : Thursday, March 01, 2012 2:35:22 AM

Lease Expires . . . . . . . . . . : Sunday, February 27, 2022 2:35:22 AM



Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet

Physical Address. . . . . . . . . : 00-25-B3-7C-23-11



Pinging google.com [74.125.71.113] with 32 bytes of data:



Reply from 74.125.71.113: bytes=32 time=112ms TTL=50

Request timed out.



Ping statistics for 74.125.71.113:

Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 112ms, Maximum = 112ms, Average = 112ms



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 10.159.161.24: Destination host unreachable.

Reply from 10.159.161.24: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x3 ...00 1e 65 83 64 8c ...... Intel® Wireless WiFi Link 5100 - Packet Scheduler Miniport
0x20002 ...00 25 b3 7c 23 11 ...... Broadcom NetLink ™ Gigabit Ethernet - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.107 25
74.125.71.139 255.255.255.255 192.168.10.1 192.168.10.107 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.10.107 192.168.10.107 20
192.168.10.0 255.255.255.0 192.168.10.107 192.168.10.107 25
192.168.10.107 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.10.255 255.255.255.255 192.168.10.107 192.168.10.107 25
224.0.0.0 240.0.0.0 192.168.10.107 192.168.10.107 25
255.255.255.255 255.255.255.255 192.168.10.107 20002 1
255.255.255.255 255.255.255.255 192.168.10.107 192.168.10.107 1
Default Gateway: 192.168.10.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/01/2012 02:15:18 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 8148 (0x1fd4)

Thread address : 0x7C90E514

Thread message :

Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume1\WINDOWS\$NtUninstallKB3255$\485945278\@
by \\.\globalroot\SystemRoot\system32\svchost.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (03/01/2012 01:57:23 AM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/01/2012 00:51:09 AM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (02/29/2012 05:55:52 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (02/28/2012 06:25:07 PM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 06:25:06 PM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 06:19:36 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (02/28/2012 05:54:24 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (02/28/2012 05:54:24 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (02/28/2012 05:52:56 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.


System errors:
=============
Error: (03/01/2012 02:52:03 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/01/2012 02:52:03 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/01/2012 02:52:02 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The DCamUSBSQTECH service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The Clientservice service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The Oracleservicelocalora service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The Pdlnemap service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The Aolservice service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The NwSapAgent service terminated with the following error:
%%126

Error: (03/01/2012 00:51:10 AM) (Source: Service Control Manager) (User: )
Description: The Mwlsvc service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 2.0.4)
2007 Microsoft Office system (Version: 12.0.6612.1000)
32 Bit HP CIO Components Installer (Version: 7.1.8)
Acrobat.com (Version: 1.7.186)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
ActivClient 6.1 x86 (Version: 6.01.00034)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Reader 9.5.0 (Version: 9.5.0)
Agere Systems HDA Modem
AOL Toolbar 5.0 (Version: 5.2.69.1)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AuthenTec Fingerprint System (Version: 8.0.26.34)
AviSynth 2.5
BlackBerry App World Browser Plugin (Version: 2.0.0)
BlackBerry Desktop Software 5.0.1 (Version: 5.0.1.37)
BlackBerry Desktop Software 6.0 (Version: 6.0.0.40)
BlackBerry Device Software Updater (Version: 5.0.1.70)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
C4700 (Version: 130.0.373.000)
Credential Manager for HP ProtectTools (Version: 4.0.3.1208)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
DivX Converter (Version: 7.1.0)
DivX Plus DirectShow Filters
DivX Setup (Version: 2.6.1.5)
DivX Version Checker (Version: 7.1.0.9)
Drive Encryption for HP ProtectTools (Version: 4.0.2)
Driver Magician 3.49
DTNiQ for Internet 2.8.1.4 (Version: 2.8.1.4)
focus booster (Version: 1.2)
Google Chrome (Version: 17.0.963.56)
Google Update Helper (Version: 1.3.21.99)
GoToMeeting 4.8.0.723 (Version: 4.8.0.723)
GPBaseService2 (Version: 130.0.371.000)
Guitar Pro 5.2
HP 3D DriveGuard (Version: 1.10 A5)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Doc Viewer (Version: 1.03.0001)
HP Help and Support (Version: 4.4.0003)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Integrated Module with Bluetooth wireless technology (Version: 5.1.0.4802)
HP JavaCard for HP ProtectTools (Version: 04.00.01.0025)
HP Photosmart C4700 All-In-One Driver Software 13.0 Rel .6 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP ProtectTools Security Manager (Version: 4.00 A1A)
HP ProtectTools Security Manager Suite (Version: 04.00.01.0026)
HP Quick Launch Buttons 6.40 D3 (Version: 6.40 D3)
HP QuickLook 2 (Version: 2.0.0.6)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Software Setup 5.00.A.5 (Version: 5.00.A.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HP User Guide Bluetooth Addendum 0062 (Version: 1.01.0000)
HP User Guides 0097 (Version: 1.03.0000)
HP Webcam (Version: 5.8.39004.0)
HP Webcam Application (Version: 1.0.020.0418)
HP Wireless Assistant (Version: 3.00 J1)
HPDiagnosticAlert (Version: 1.00.0000)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
InterVideo XPack (Combo) (Version: 5.0-B11.997)
IQFeed Client 4.7.0.9 (Version: 4.7.0.9)
iTunes (Version: 10.5.1.42)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 130.0.374.000)
McAfee AntiVirus Plus (Version: 11.0.654)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows XP Video Decoder Checkup Utility
MobileMe Control Panel (Version: 3.1.8.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB954459) (Version: 6.20.1099.0)
MultiCharts Discretionary Trader (Version: 7.4.79)
Network (Version: 130.0.572.000)
NinjaTrader 7 (Version: 7.0.1002)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PLDT-WatchPad (Version: 1.0.0.22)
PokerStars
PS_AIO_06_C4700_SW_Min (Version: 130.0.373.000)
QuickTime (Version: 7.71.80.42)
QuoteTracker
RiskCalc version 2.0
RRC (Version: 2.05)
Safari (Version: 5.34.51.22)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
ShufflePlusVLOI (Version: 1.00.0000)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.155)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
SoundMAX (Version: 5.10.01.5820)
Spybot - Search & Destroy 2 (Version: 2.0.7)
Status (Version: 130.0.373.000)
StockFinder 4.0 (Version: 4.0)
Synaptics Pointing Device Driver (Version: 11.0.7.0)
SyQic Yoonic Engine - PLDT Watchpad (Version: 1.0.0)
TeleChart 2007 (Version: 6.00.0000)
Toolbox (Version: 130.0.648.000)
Trader Workstation
TrayApp (Version: 130.0.376.000)
TWS Demo
TWS Interoperability Components (Version: Interopability Components version 9.62)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VLC media player 1.0.1 (Version: 1.0.1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 130.0.132.017)
Wii Video 9 6 (Version: 6)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 2972.19 MB
Available physical RAM: 2231.24 MB
Total Pagefile: 4856.63 MB
Available Pagefile: 3648.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:464.75 GB) (Free:377.54 GB) NTFS
2 Drive d: (HP_TOOLS) (Fixed) (Total:1 GB) (Free:0.98 GB) FAT32

========================= Users: ========================================

User accounts for \\DAVIDARMSTRONG

Administrator ASPNET Guest
SUPPORT_388945a0


**** End of log ****




Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.28.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Administrator :: DAVIDARMSTRONG [administrator]

3/1/2012 3:01:15 AM
mbam-log-2012-03-01 (03-01-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208479
Time elapsed: 16 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 5
C:\Documents and Settings\Administrator\Local Settings\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.
C:\Documents and Settings\Guest\Local Settings\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Local Settings\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.
C:\Documents and Settings\NetworkService\Local Settings\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.
C:\WINDOWS\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.

(end)



aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-03-01 03:40:21
-----------------------------
03:40:21.968 OS Version: Windows 5.1.2600 Service Pack 3
03:40:21.968 Number of processors: 2 586 0x170A
03:40:21.968 ComputerName: DAVIDARMSTRONG UserName: Administrator
03:40:22.687 Initialze error 0
03:45:29.593 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
03:45:29.609 Disk 0 Vendor: TOSHIBA_ FG00 Size: 476940MB BusType: 3
03:45:29.656 Disk 0 MBR read successfully
03:45:29.671 Disk 0 MBR scan
03:45:29.671 Disk 0 unknown MBR code
03:45:29.687 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 475902 MB offset 63
03:45:29.734 Disk 0 Partition 2 00 0C FAT32 LBA MSDOS5.0 1027 MB offset 974663550
03:45:29.750 Disk 0 scanning sectors +976768065
03:45:29.781 Disk 0 scanning C:\WINDOWS\system32\drivers
03:45:29.796 Service scanning
03:45:31.046 Modules scanning
03:45:32.406 Disk 0 trace - called modules:
03:45:32.468 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8a385bc0]<<
03:45:32.484 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8afe3030]
03:45:32.828 3 CLASSPNP.SYS[f7537fd7] -> nt!IofCallDriver -> [0x8a348c98]
03:45:32.843 \Driver\00001038[0x8a4614c8] -> IRP_MJ_CREATE -> 0x8a385bc0
03:45:32.843 Scan finished successfully
03:47:31.656 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\MBR.dat"
03:47:31.718 The log file has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\aswMBR.txt"

#4 Broni

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Posted 01 March 2012 - 11:56 AM

I can see ZeroAccess infection there.
More advanced help will be needed.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 david79

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Posted 01 March 2012 - 02:24 PM

Hello, thanks for your help. I have completed the steps in the guide and have started the topic over at the malaware removal forum.

#6 Budapest

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Posted 01 March 2012 - 04:02 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic444720.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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