PLEASE DISREGARD THIS POST. THANKS TO YOUR INSTRUCTIONS AT http://www.bleepingcomputer.com/virus-removal/remove-security-shield I WAS ABLE TO RESOLVE THIS ISSUE MYSELF. THANKS FOR CONTINUING TO PROVIDE CLEAR, RELIABLE INFORMATION AND SOLUTIONS ON SPECIFIC MALWARE PROBLEMS!
As stated in the topic title, I am humbly requesting assistance in removing "Security Shield" malware from my Dell Latitude D610 running Win XP SP 3.
I have attempted to download and run DDS and GMER. However, the malware is blocking both IE and Firefox. I have tried to download DDS and GMER on a separate computer and then copy the downloaded files, via flashdrive, to the desktop of the infected laptop, but neither DDS nor GMER will run. Consequently, I am unable to attach a dds.txt file, attach. txt file, etc.
I apologize for not having the latter files available to attach. Any advice on how to create these files would also be greatly appreciated. (Would it suffice to try to create the necessary file(s) in Safe Mode?)
Thank you in advance for any reply and assistance you can provide.
Edited by WinXP-SP3User, 28 February 2012 - 12:05 PM.