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"ASK Toolbar"


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31 replies to this topic

#1 judyjht

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Posted 27 February 2012 - 11:01 AM

How can I disable the ASK Toolbar forever. I disable it and then it comes right back the next time I open Explorer (I need Explorer for only one site that won't work on Firefox). It drives me crazy!!! :lmao:

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#2 frankp316

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Posted 27 February 2012 - 11:40 AM

Do you want to disable it or uninstall it?

#3 judyjht

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Posted 27 February 2012 - 11:43 AM

I keep disabeling (sp) but it pops back so I want to uninstall it.

#4 Animal

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Posted 27 February 2012 - 02:28 PM

You should be able to uninstall it via control panel. If not, you can use Revo Uninstaller.

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#5 judyjht

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Posted 27 February 2012 - 02:30 PM

but it is not a program it is a toolbar on explorer. Can I still do it on add/remove programs??

#6 Queen-Evie

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Posted 27 February 2012 - 02:57 PM

The toolbar had to be installed so it should be listed in Add Remove programs.

If it is listed in Add Remove, yes you can get rid of it from there.

Edited by Queen-Evie, 27 February 2012 - 02:58 PM.


#7 boopme

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Posted 27 February 2012 - 03:00 PM

If you have IE 7 or 8 ,I believe if you click on Tools,then Manage Addons
you will see if it is there and disable it.

Or Run MBAM and it should remove it.

MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Edited by boopme, 27 February 2012 - 06:24 PM.

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#8 judyjht

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Posted 27 February 2012 - 05:45 PM

do you think this is Malware???

#9 judyjht

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Posted 27 February 2012 - 05:54 PM

Do you think I could delete the Explorer 8 and then reinstall it and make sure not to check the box for that toolbar??

#10 boopme

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Posted 27 February 2012 - 06:26 PM

Almost all Toolbars are a form of spyware. I usually uncheck them before I install.

Why not run MBAM anyway amd psot that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 judyjht

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Posted 27 February 2012 - 06:30 PM

OK - will have to do an awhile. Thanks.

#12 frankp316

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Posted 27 February 2012 - 06:49 PM

do you think this is Malware???




It's not malware. It's called Foistware. You were probably downloading something and the toolbar came with it. You are supposed to be notified of that and given the option to opt out. But many users don't notice that and download stuff they don't need like useless toolbars.

Edited by frankp316, 27 February 2012 - 06:51 PM.


#13 judyjht

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Posted 27 February 2012 - 10:32 PM

NEVER MIND - I figured this out!

You said:
Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1 <<<== Use this one first.

Download Link 2

Do I Download the 2nd one if the first one downloaded fine? Will I need both?

I assume I close out of everything before I do this correct? I will have to do it in the AM -bedtime here. Thanks for the help.

Edited by judyjht, 27 February 2012 - 10:36 PM.


#14 boopme

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Posted 27 February 2012 - 10:49 PM

No only use one,if it doesn't work ,use another.

Edited by boopme, 27 February 2012 - 10:49 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 judyjht

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Posted 28 February 2012 - 09:00 PM

Here is the log..........

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.29.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Judy Quickbooks :: JHT-99 [administrator]

2/28/2012 8:01:44 PM
mbam-log-2012-02-28 (20-01-44).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 286758
Time elapsed: 11 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TopSecretsDirect (Trojan.Sisproc) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Judy Quickbooks\Local Settings\Temp\.exe (Trojan.Agent) -> Quarantined and deleted successfully.

(end)




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