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Every time I try to open Documents...


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#1 alexandertheartist

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Posted 27 February 2012 - 04:35 AM

I keep receiving a "Windows Explorer has stopped working" error. This started happening after I upgraded my BitDefender from 2011 to 2012, and updated my Java. Does this have to do with any of those two things? What should I do? At first, I thought the problem had to do with a startup item, so I rebooted in Safe Mode. I still got the same error. I scanned the system for infections. Nothing came up. I also did a RAM scan with the Memory Diagnostics tool. Nothing there either. Someone please help me.

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: windowscodecsext.dll
Fault Module Version: 7.0.6002.18107
Fault Module Timestamp: 4abc25ca
Exception Code: c0000005
Exception Offset: 00005ccf
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

Edited by hamluis, 27 February 2012 - 10:51 AM.
Moved from XP to Am I Infected.


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#2 hamluis

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Posted 27 February 2012 - 10:51 AM

FWIW: http://www.faultwire.com/file_detail/windowscodecsext.dll*54169.html

To be honest...I see no correlation between the reported data on this file...and Explorer crashing. The STOP error itself doesn not seem to point in any particular direction, naming registry corruption, RAM, and malware (among others) as key suspects.

If it were me, I would try to eliminate malware first...by posting in the Am I Infected forum. I will move this there.

Louis




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