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Computer Freezing Up Intermittently


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10 replies to this topic

#1 maxcalvada

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Posted 26 February 2012 - 10:27 PM

When I click on the scroll bar with my cursor, the arrow temporarily turns into the hourglass. This happens even after I've appear to download everything on a webpage. Also, sometimes putting cursor on text links, the cursor won't turn into the little hand for several seconds. First noticed problems a few weeks ago when Firebox updated itself. Since then, Google no longer instantly downloads.

I've attached hijackthis and list process results. Ran Startuplite and there are now only two programs checked for startup.

Thanks.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 m0le

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Posted 29 February 2012 - 06:43 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
Posted Image
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#3 maxcalvada

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Posted 02 March 2012 - 05:08 PM

Freezing up problem persists(especially on websites with lots of ads). Frequently, URL locator drop box will freeze up(or not drop down at all) and when you put cursor on scroll bar it often turns into the hourglass temporarily. This happens even after a page has totally downloaded. When this happens a lot, it often sounds like some program is running in the computer.

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#4 m0le

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Posted 02 March 2012 - 07:27 PM

Please run aswMBR just to confirm the Gmer result

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Then please run OTL, a similar scanner to DDS

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Posted Image
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#5 maxcalvada

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Posted 04 March 2012 - 01:04 AM

Did them both....

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#6 m0le

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Posted 04 March 2012 - 10:53 AM

Open OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL

SRV - (HidServ) --  File not found
SRV - (AppMgmt) --  File not found
DRV - (WDICA) --  File not found
DRV - (PDRFRAME) --  File not found
DRV - (PDRELI) --  File not found
DRV - (PDFRAME) --  File not found
DRV - (PDCOMP) --  File not found
DRV - (PCIDump) --  File not found
DRV - (lbrtfdc) --  File not found
DRV - (i2omgmt) --  File not found
DRV - (Changer) --  File not found
DRV - (aswMBR) --  File not found
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
[2011/03/27 15:06:33 | 000,001,204 | -HS- | C] () -- C:\Documents and Settings\Dell User\Local Settings\Application Data\553267k63bm64pjb5fy53rbeb
[2011/03/27 15:06:33 | 000,001,204 | -HS- | C] () -- C:\Documents and Settings\All Users\Application Data\553267k63bm64pjb5fy53rbeb

:reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\exefile\shell\open\command]
""=""%1" %*"


Then click the Run Fix button at the top

Let the program run unhindered.

When done it will say "Fix Complete press ok to open the log"
Please post that log in your next reply. Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Next please run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Posted Image
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#7 maxcalvada

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Posted 04 March 2012 - 12:10 PM

Did them both. Here are the results...

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#8 m0le

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Posted 04 March 2012 - 01:43 PM

Looks clean so far.

The updating of Firefox may have caused a problem with one of your add-ons. You should run Firefox in safe mode - where the add-ons are disabled - to eliminate the possibility of that.

Here's a good tutorial which covers it pretty well
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#9 maxcalvada

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Posted 05 March 2012 - 12:01 PM

I disabled all add ons and it worked much better, but still froze up sometimes on certain sites(especially Google). I then cleared all the history and now it works fine.

Thank you so much for your assistance.

#10 m0le

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Posted 05 March 2012 - 05:49 PM

Excellent. Please run OTL as shown below to clear up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

Happy surfing, Max :)
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#11 m0le

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Posted 11 March 2012 - 06:42 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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