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Need help with BSOD Dumpfiles.


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2 replies to this topic

#1 Jbyrd117

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Posted 26 February 2012 - 05:11 PM

My computer (which runs on windows xp service pack 3) quit to the BSOD (or something like it) yesterday and I used Windows Debugger to read the file but I'm not sure what to make of the results and what I should do now. It also happened a week or so prior to yesterday. In case anyone is wondering I have Microsoft Security Essentials and MBAM on my computer (but I'm afraid that something got past them and made my computer crash). So what does this mean? I don't want to get another crash.

My dumpfile from yesterdays crash:


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini022512-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.111025-1629
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b240
Debug session time: Sat Feb 25 18:30:05.503 2012 (GMT-5)
System Uptime: 5 days 21:48:51.479
Loading Kernel Symbols
...............................................................
................................................................
....
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, bf955547, aec32c00, 0}

Probably caused by : win32k.sys ( win32k!GreGetGlyphIndicesW+af )

Followup: MachineOwner
---------

kd> !analyze -show
Unknown bugcheck code (0)
Unknown bugcheck description
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf955547, The address that the exception occurred at
Arg3: aec32c00, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
win32k!GreGetGlyphIndicesW+af
bf955547 8b4004          mov     eax,dword ptr [eax+4]

TRAP_FRAME:  aec32c00 -- (.trap 0xffffffffaec32c00)
ErrCode = 00000000
eax=00000000 ebx=00000100 ecx=000000ba edx=e7882404 esi=e1d1a000 edi=e7882008
eip=bf955547 esp=aec32c74 ebp=aec32c8c iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
win32k!GreGetGlyphIndicesW+0xaf:
bf955547 8b4004          mov     eax,dword ptr [eax+4] ds:0023:00000004=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  chrome.exe

LAST_CONTROL_TRANSFER:  from bf94cbd4 to bf955547

STACK_TEXT:  
aec32c8c bf94cbd4 e7081008 e1d1a200 e1870008 win32k!GreGetGlyphIndicesW+0xaf
aec32d28 bf94cc50 520102f0 0012e128 00000100 win32k!NtGdiGetGlyphIndicesWInternal+0xf2
aec32d48 804de7ec 520102f0 0012e128 00000100 win32k!NtGdiGetGlyphIndicesW+0x1b
aec32d48 7c90e514 520102f0 0012e128 00000100 nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012de14 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!GreGetGlyphIndicesW+af
bf955547 8b4004          mov     eax,dword ptr [eax+4]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreGetGlyphIndicesW+af

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f0f0ff9

FAILURE_BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

Followup: MachineOwner
---------



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#2 hamluis

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Posted 26 February 2012 - 05:23 PM

From what I see on Web...it may be a Chrome issue.

I'd try uninstalling it, reinstalling it or using a different browser...and see if there are ensuing BSODs.

Another member previously reported similar issue, no malware involved per his topic, Member Topic.

Louis

#3 Jbyrd117

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Posted 01 March 2012 - 10:14 AM

Thanks for the reply. I'll wait for now and if it happens again I'll try the suggestions in that other thread as well as reinstall Chrome.




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