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KERNEL_DATA_INPAGE_ERROR BSODs


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#1 robot85

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Posted 26 February 2012 - 04:01 PM

Hello again... I'm back... unfortunately. :( A few weeks ago I was on here about some BSODs. I was getting them frequently; it was out of control. At first I thought it was some malware, which it seemed to be, because after I scanned and removed it all, the BSODs appeared to stop.

But now they're back (actually, they've always been there), but they're happening much less frequently now. All of the latest BSODs have been KERNEL_DATA_INPAGE_ERROR ones, but a few of the older ones were different. From doing a bit of Google searching, the KERNEL_DATA_INPAGE_ERROR seems to be related to hardware - hard drives, more specifically. Since this hard drive is not the one that came with the laptop, I thought it may very well be the hard drive.

It's a Seagate Momentus 750GB 2.5in SATA, which I bought in August of last year (a few months before the prices of HDDs skyrocketed). It is still in warranty, but...

It passes both the short and long SeaTools tests. Both tests were ran on the Windows versions of Seatools, but I ran the DOS version again later and did the short test. It passed, again.

I will paste my latest recorded bluescreenview log, but it is important to note that it is definitely NOT the latest BSOD I've gotten, as lately Windows doesn't feel like dumping the logs, or at least they are not showing up in bluescreenview.

I don't see how this could be a software problem as I have never gotten BSODs in Win7 (besides the extremely rare one here and there) before I swapped hard drives. These BSODs have only started happening since the beginning of February.

Here is the latest (recorded) bluescreen log:
==================================================
Dump File : 022212-35115-01.dmp
Crash Time : 02/22/2012 6:46:59 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fb`40000098
Parameter 2 : ffffffff`c00000c0
Parameter 3 : 00000000`1c2c8884
Parameter 4 : fffff680`00013000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022212-35115-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,528
==================================================


And if it'll help, here's a CHKDSK log I ran with the /r parameter:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 02/23/2012 7:22:24 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Jons-Laptop
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
826112 file records processed. File verification completed.
940 large file records processed. 0 bad file records processed. 0 EA records processed. 92 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
956974 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
826112 file SDs/SIDs processed. Cleaning up 135 unused index entries from index $SII of file 0x9.
Cleaning up 135 unused index entries from index $SDH of file 0x9.
Cleaning up 135 unused security descriptors.
Security descriptor verification completed.
65432 data files processed. CHKDSK is verifying Usn Journal...
36242600 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
826096 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
56534827 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

714298092 KB total disk space.
486886672 KB in 759525 files.
319304 KB in 65433 indexes.
0 KB in bad sectors.
952804 KB in use by the system.
65536 KB occupied by the log file.
226139312 KB available on disk.

4096 bytes in each allocation unit.
178574523 total allocation units on disk.
56534828 allocation units available on disk.

Internal Info:
00 9b 0c 00 7f 96 0c 00 13 e5 13 00 00 00 00 00 ................
a8 0d 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 ....\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-23T11:22:24.000000000Z" />
<EventRecordID>38028</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Jons-Laptop</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
826112 file records processed. File verification completed.
940 large file records processed. 0 bad file records processed. 0 EA records processed. 92 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
956974 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
826112 file SDs/SIDs processed. Cleaning up 135 unused index entries from index $SII of file 0x9.
Cleaning up 135 unused index entries from index $SDH of file 0x9.
Cleaning up 135 unused security descriptors.
Security descriptor verification completed.
65432 data files processed. CHKDSK is verifying Usn Journal...
36242600 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
826096 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
56534827 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

714298092 KB total disk space.
486886672 KB in 759525 files.
319304 KB in 65433 indexes.
0 KB in bad sectors.
952804 KB in use by the system.
65536 KB occupied by the log file.
226139312 KB available on disk.

4096 bytes in each allocation unit.
178574523 total allocation units on disk.
56534828 allocation units available on disk.

Internal Info:
00 9b 0c 00 7f 96 0c 00 13 e5 13 00 00 00 00 00 ................
a8 0d 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 ....\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

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#2 cryptodan

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Posted 26 February 2012 - 04:15 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 robot85

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Posted 26 February 2012 - 04:24 PM

Here ya go.

http://speccy.piriform.com/results/RZl5vkctsWnSw3HUaJOJJKQ

#4 cryptodan

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Posted 26 February 2012 - 04:29 PM

Make sure that all your drivers are updated, and please update to SP1 for Windows 7.

#5 robot85

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Posted 26 February 2012 - 05:07 PM

All drivers are updated. Attempting to update to SP1 fails with the error code 8024200D.

:\ What do I do now? And I doubt the service pack has anything to do with my problem...

#6 LucheLibre

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Posted 26 February 2012 - 06:50 PM

In relation to your error code, this procedure may prove helpful.

http://windows.microsoft.com/en-US/windows7/Windows-Update-error-8024200d

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#7 AustrAlien

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Posted 27 February 2012 - 05:22 AM

From the Speccy report:

Optical Drives
DTSoftBusCd00


It seems that you have Daemon Tools installed in your Windows 7 machine. This is a well known trouble-maker/bsod-maker in Windows 7 systems.

Uninstall the program in the usual way ... and then check to make sure that the file sptd.sys is no longer present on your system. Unfortunately the sptd.sys file is usually left behind after uninstalling the program, and it needs to be removed manually or using the following method:
  • Download and run the SPTD setup file: http://www.duplexsecure.com/en/downloads

    Note: Running this file will enable you to either uninstall sptd.sys or to install it.
  • Choose to uninstall/remove sptd.sys
When you have done this restart the computer and check that the file sptd.sys is no longer present on your system. One way to verify this is to perform a search for the file (ensure that you use the 64 bit version of SystemLook).
Please download SystemLook.exe and save it to your Desktop.
  • alternate download link
    For users of Windows 64 bit systems: SystemLook (64-bit)
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following code box and paste into the main text field:
    :filefind
    sptd.sys
    
  • Click the Look button to start the scan.
    Please be patient, as it may take a little time.
  • When finished, a Notepad window will open with the results of the scan.
  • Please copy & paste the entire content of this log in your next reply.
Note: The log, SystemLook.txt, is saved on your Desktop.

Let's see what the situation is like after doing that.
AustrAlien
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#8 robot85

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Posted 27 February 2012 - 03:47 PM

Before I add the log, I have a few fun finds I should probably share:

After uninstalling daemon tools and using the sptd installer to remove sptd.sys, I rebooted the computer. After the inital HP boot screen it said "Boot device not found: Hard Drive. Please install an OS onto the hard drive.

I rebooted again and it was fine. This has happened before when coming from hibernate.

Sign of a hard drive problem?

-----

Now about memory: I ran memtest86 overnight and into today (while I was at school) and before I left I checked it, it was at 10 passes with no errors, but after I came home the computer was turned off. What could this mean...?

And if it makes ANY difference, this laptop is a dual-boot with Linux Mint 12. (Memtest86 is included in the GRUB menu)

Posting the log when it's finished scanning. :whistle:

EDIT: These questions are related to the bluescreen (because kernel_data_inpage_error apparently usually means hardware issues). I'm not just adding these problems in there... like another topic, if you know what I mean.

Edited by robot85, 27 February 2012 - 04:00 PM.


#9 robot85

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Posted 27 February 2012 - 03:49 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 16:39 on 27/02/2012 by Jon
Administrator - Elevation successful

========== filefind ==========

Searching for "sptd.sys"
C:\Windows\System32\drivers\sptd.sys --a---- 503352 bytes [00:30 21/05/2011] [00:30 21/05/2011] 34F974F8B3C86DE03A30DCBE79091C97

-= EOF =-

#10 AustrAlien

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Posted 27 February 2012 - 04:07 PM

C:\Windows\System32\drivers\sptd.sys

sptd.sys is still present. Please try the removal again and then check with SystemLook after re-starting the system.

Thanks for the extra info.

You wrote: "Now about memory: I ran memtest86 overnight and into today (while I was at school) and before I left I checked it, it was a 10 passes with no errors, but after I came home the computer was turned off. What could this mean...?"
That should not normally happen.
  • Did someone switch off the computer?
  • Did the mains power falter at some time during the day?

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Google is my friend. Make Google your friend too.

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#11 robot85

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Posted 27 February 2012 - 04:13 PM

The SPTD installer will not allow me to choose uninstall. It does not detect any version of it on the computer.

And yes, the power did go out for a very short amount of time here, but why wouldn't it use battery power???
Nobody would have turned it off because the laptop is in my room and the laptop was closed.

#12 AustrAlien

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Posted 27 February 2012 - 04:20 PM

Navigate to C:\Windows\System32\drivers\sptd.sys and rename sptd.sys to sptd.OLD (if you can?).

Restart and check with SystemLook.
AustrAlien
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#13 robot85

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Posted 27 February 2012 - 04:50 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 17:31 on 27/02/2012 by Jon
Administrator - Elevation successful

========== filefind ==========

Searching for "sptd.sys"
No files found.

-= EOF =-

#14 AustrAlien

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Posted 27 February 2012 - 05:06 PM

Good: It seems you have effectively "got rid of" sptd.sys so that cannot be responsible for any further issues that you have.

Now, do you still have a BSOD problem???

In relation to your error code, this procedure may prove helpful.

http://windows.microsoft.com/en-US/windows7/Windows-Update-error-8024200d

Were you able to follow up on LL's link to fix the Windows Update problem and to get SP1 successfully installed, and all the latest updates from Windows.

The fact that you are getting this message "After the inital HP boot screen it said "Boot device not found: Hard Drive. Please install an OS onto the hard drive."" is a concern. No, from the testing you have reported so far, the hard drive is not the problem. Is the computer (Windows system) possibly infected with malware? Have you seen any indication at all of infection, or have you had to deal with an infection on the Windows system at some time?

You wrote: "A few weeks ago I was on here about some BSODs."
I haven't had a look at your previous topic(s), so I will do that as soon as I get a chance.

Edited by AustrAlien, 27 February 2012 - 05:07 PM.

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#15 robot85

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Posted 27 February 2012 - 05:10 PM

It takes quite a while of uptime before I get a BSOD. I will wait and see.

And malware? You should check out my previous post for more info on that. It was infected, but I have since cleaned it of viruses, so I will just wait and see if I get any more BSODs.

If I do... :axe:




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