I have had a chance to review the information you have provided thus far. I must caution you regarding the following:
--------------------One or more of the identified infections [ZeroAccess] is a backdoor trojan.
This allows hackers to remotely control your computer, steal critical system information
and download and execute files
I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I ReinstallWe can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following step.
===================================================Run TDSSKiller by Kaspersky on Vista/7
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer or to perform the scan in "safe mode".-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis. Please submit these results with your next reply
- Please download Kaspersky's TDSSKiller and save it to your Desktop. <-Important!!!
- If you desire you may print out and follow the instructions for performing a scan.
- Right-click on TDSSKiller.exe and select Run As Administrator.
- When the program opens, click the Start Scan button.
- Do not use the computer during the scan
- If the scan completes with nothing found, click Close to exit.
- Any objects found, will show in the Scan results - Select action for found objects and offer three options.
- If an infected file is detected, the default action will be Cure...do not change it.
- Click Continue > Reboot now to finish the cleaning process.<- Important!!
- If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.
Things I would like to see in your next reply. Please be sure to copy and paste
the information rather than send an attachment.
- How is your machine running?