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Computer randomly rebooting


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#1 tikkipoo

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Posted 25 February 2012 - 06:33 AM

My computer recently crashed and I had a new hard drive installed. Since I've gotten it home, it randomly shuts down and reboots. There doesn't seem to be any correlation to any programs I have open when it happens. It also happens when I have nothing open at all.

The fan appears to working fine and it does not seem to be overly hot in the area I have the tower. The tower was cleaned out when I had the hard drive installed, so it is relatively clean inside.

Any help will be appreaciated.

Thank you!

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#2 hamluis

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Posted 25 February 2012 - 08:59 AM

A look at the temperatures would be my first order of business...overheating can result in random reboots. There are any number of tools which can provide such.

Download SpeedFan - http://www.almico.com/sfdownload.php

Core Temp - http://www.alcpu.com/CoreTemp/

I'd also like a look at the dump files from any recorded STOP errors. Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Also...please follow the instructions at Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

Edited by hamluis, 25 February 2012 - 09:02 AM.


#3 tikkipoo

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Posted 25 February 2012 - 10:41 AM

Downloaded Speed Fan - Result shows HDO: 47C

#4 tikkipoo

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Posted 25 February 2012 - 10:46 AM

Results from BlueScreenView:

==================================================
Dump File : Mini021012-01.dmp
Crash Time : 2/10/2012 7:29:25 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x806e794f
Parameter 3 : 0xba507c30
Parameter 4 : 0xba50792c
Caused By Driver : hal.dll
Caused By Address : hal.dll+294f
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : hal.dll+294f
Stack Address 1 : fltMgr.sys+17b6c
Stack Address 2 : fltMgr.sys+190ba
Stack Address 3 : fltMgr.sys+b8f7
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini021012-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#5 tikkipoo

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Posted 25 February 2012 - 10:55 AM

Speccy report link:

http://speccy.piriform.com/results/PbSdKfEsRAev5taxfVDB8w1

#6 hamluis

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Posted 25 February 2012 - 12:18 PM

Per http://www.aumha.org/a/stop.htm:

"0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues."


I would start with running the appropriate hard drive diagnostic utility, http://support.wdc.com/product/download.asp?groupid=606&sid=30&lang=en. You want to download the .iso file, not the .zip file.

Once downloaded, the .iso file must be burned to CD, resulting in a bootable CD. You must use an .iso-burning program to do this. There are many, I use Active@ ISO Burner - http://www.ntfs.com/iso_burner_free.htm but there are many options.

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/tutorial114.html

Once the bootable CD has been made, change your BIOS boot option (so that the system boots from optical drive in which you have placed the bootable CD)...and boot the system. The diagnostic will initiate...please read the instructions on how to use the diagnostic...before you boot to it. If a long test and a short test are offered...choose the long test.

Louis

#7 tikkipoo

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Posted 25 February 2012 - 03:10 PM

Data Lifeguard quick test result No error found. Running extended test now.

#8 tikkipoo

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Posted 25 February 2012 - 04:29 PM

Data Lifeguard extended result was no error found

#9 hamluis

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Posted 25 February 2012 - 07:09 PM

Good, thanks :).

Having only one BSOD message...doesn't provide a lot of info.

I'm going to move this over to Internal Hardware where others can take a look.

Louis

#10 AustrAlien

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Posted 25 February 2012 - 07:24 PM

The output from BlueScreenView in this instance is not overly helpful, so we have a good case for gathering some more information. Please do the following steps and I will have a look at the information and see if I can shed some light on your BSOD issue.

:step1: Download the following 2 files and save both to the My Documents folder:

:step2: Go to the My Documents folder and run #1 (BSOD_XP_v1.3_jcgriff2_PROD_.exe). (That will also run #2.)

It will take a little time to complete: Please be patient and wait for it to finish.
A new folder named TSF_XP_Support will be created in My Documents.

:step3: Zip up the newly created TSF_XP_Support folder.
  • Right-click on the TSF_XP_Support folder > Send to ... > Compressed (zipped) Folder.
  • The newly created zip file will be located in the My Documents folder.

:step4: Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.

Note: The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step5: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#11 tikkipoo

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Posted 26 February 2012 - 06:40 AM

TSF XS Support zip file link:

http://www.box.com/signup/collablink/d_216610638/33d84ca2a3103

#12 tikkipoo

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Posted 26 February 2012 - 06:42 AM

Log from Mini Tool Box:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Tania (administrator) on 26-02-2012 at 06:42:07
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Active@ ISO Burner (Version: 2.5.1)
Adobe Digital Editions
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Amazon MP3 Downloader 1.0.15 (Version: 1.0.15)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI - Software Uninstall Utility (Version: 6.14.10.1014)
ATI Control Panel (Version: 6.14.10.5183)
ATI Display Driver (Version: 8.23-060209a1-030546C-Dell)
Bonjour (Version: 3.0.0.10)
CutePDF Writer 2.5
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.99)
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Connections Drivers
iTunes (Version: 10.5.3.3)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
McAfee Total Protection (Version: 11.0.654)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
NirSoft BlueScreenView
OverDrive Media Console (Version: 3.2.10)
PowerDVD 5.3
Sonic DLA (Version: 4.95)
Sonic RecordNow! (Version: 7.3)
Sonic Update Manager (Version: 2.9)
SoundMAX (Version: 5.12.01.5246)
Speccy (Version: 1.15)
SpeedFan (remove only)
Symantec Endpoint Protection (Version: 11.0.5002.333)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

**** End of log ****

#13 tikkipoo

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Posted 26 February 2012 - 06:44 AM

duplicate post

Edited by tikkipoo, 26 February 2012 - 06:45 AM.


#14 tikkipoo

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Posted 26 February 2012 - 07:22 AM

Just a quick FYI - computer has shut down twice this am while I was on the Internet. I ran speed fan and the result was 46C

#15 AustrAlien

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Posted 26 February 2012 - 07:28 AM

You have both Symantec Endpoint Protection (Version: 11.0.5002.333) and McAfee Total Protection (Version: 11.0.654) installed. Are both running? Do both have Firewall and Antivirus? If so, you should uninstall one of them as they will conflict and cause problems. You should only ever have one firewall operational, and only 1 antivirus program installed and running.

Let me know what you wish to do/which you intend to keep. I will give you instructions on removing the one that you intend uninstalling so that it is completely removed.

It seems you have only the 1 minidump saved from the 10th February (Mini021012-01.dmp). From what you have written ("it randomly shuts down and reboots. There doesn't seem to be any correlation to any programs I have open when it happens. It also happens when I have nothing open at all."), the system is rebooting and not creating minidumps when it does.

You reported earlier: "Downloaded Speed Fan - Result shows HDO: 47C"
HDO represents the hard drive. (the temp is OK)
  • Do you see any other temperatures reported there?
  • We are more interested in the CPU temperature, and the graphics card temperature.

Edited by AustrAlien, 26 February 2012 - 07:30 AM.

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