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Problems with MSE - Microsoft Security Essentials


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12 replies to this topic

#1 zkteh

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Posted 25 February 2012 - 04:09 AM

Hi, i can't start my MSE, so i decided to uninstall it, but a funny things come out :huh:
---> the action center informs me to turn on widnows security center services
(this message pop out before and after i uninstall MSE) :wacko:

I reinstalled the MSE, but the problem pre-exist ! :angry: (can't start and having annoying messgae from action center)
I had tired using AppRemover , but no luck (i finally suspect it as a virus "job")

I found that many of non-MSE user also having this annoying notifications ?
(so will it probally a affect of a virus or something ?)

Pls help me ! TQ. :thumbsup:

Edited by hamluis, 25 February 2012 - 09:21 AM.
Moved from XP to Am I Infected.


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#2 hamluis

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Posted 25 February 2012 - 06:01 AM

Please post a screen shot of the exact error message you receive, thanks :).

How To Capture And Edit A Screen Shot - http://www.bleepingcomputer.com/forums/topic43088.html/page__gopid__2493350

Louis

#3 zkteh

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Posted 25 February 2012 - 06:52 AM

Hi,
Sry if i am confusing you .... :wacko:
Okay, here is the error message from the action center...



And also, can u move my topic to a appropriate topic group ?
I AM PROBABLY NOT HERE ! :crazy:

Thank You ! :thumbsup:

Edited by zkteh, 25 February 2012 - 07:00 AM.


#4 hamluis

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Posted 25 February 2012 - 09:15 AM

Attached File  Screen 1.jpg   84.27KB   4 downloadsAttached File  Screen 2.jpg   77.15KB   4 downloads

Since these notices may be the result of malware, I am moving this topic to the appropriate forum (Am I Infected). In the event that I am being overcautious...they will send/move your topic back to the XP forum.

Louis

Edited by hamluis, 25 February 2012 - 09:21 AM.


#5 zkteh

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Posted 25 February 2012 - 10:11 PM

Thanks for transferring me to the appropriate forum.

Can u teach me how did you do that(image preview) in post no.4

For your information, i am using windows 7 starter

Thank You !

#6 zkteh

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Posted 27 February 2012 - 05:03 AM

Hi, i can't start my MSE, so i decided to uninstall it, but a funny things come out :huh:
---> the action center informs me to turn on widnows security center services
(this message pop out before and after i uninstall MSE) :wacko:

I reinstalled the MSE, but the problem pre-exist ! :angry: (can't start and having annoying messgae from action center)
I had tired using AppRemover , but no luck (i finally suspect it as a virus "job")

I found that many of non-MSE user also having this annoying notifications ?
(so will it probally a affect of a virus or something ?)

Pls help me ! TQ. :thumbsup:


** EDIT **
Hi,
I can't open my MSE, after i click on the MSE shortcut icon, (nothing appear on the screen).... but....
I found (red icon of MSE) instantly disappear from the notifications area icons...
[Action Center] inform me to turn on the [Windows Security Service]... refer to the image... (post no.4)

So, i dicided to reinstall the MSE... After I uninstall it(with restart),The message still exist !
I reinstall the MSE, but the problem still existing(same) = can't start , having message from [Action Center]

That's all, Sry if i am confusing you(previous description of my problem)

Thank You.

Edited by zkteh, 27 February 2012 - 05:10 AM.


#7 boopme

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Posted 29 February 2012 - 11:19 AM

Hello, lets do a couple scans first,

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


>>>
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.

>>>>

Download [color=red]aswMBR
to your desktop.
Double click the aswMBR.exe to run it.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.
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#8 zkteh

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Posted 01 March 2012 - 07:48 AM

Hi,
Thanks for helping me with this case !

I would like to ask about .... Malwarebytes Chameleon...
Can that be help to reslove my MSE issue ? as you said "Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case ....."

Pls give me some time to run the full scan ( MMAM & TDSSKiller )
Thank You !

Edited by zkteh, 01 March 2012 - 07:49 AM.


#9 boopme

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Posted 01 March 2012 - 11:33 AM

If the scans find and kill the malware it will work for all tools. In other words they will all work after.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 zkteh

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Posted 03 March 2012 - 06:30 AM

Hey, i have a problem here(i can't find the attachmet icon) ! Why ?
And my still recieve that annyoing message and my browser keep on redirecting the page from google result

And, here is the aswMBR log ....
aswMBR version 0.9.9.1649 Copyright(c) 2011 AVAST Software
Run date: 2012-03-03 18:58:52
-----------------------------
18:58:52.499    OS Version: Windows 6.1.7601 Service Pack 1
18:58:52.499    Number of processors: 2 586 0x1C0A
18:58:52.501    ComputerName: HP-PC  UserName: HP
18:58:56.989    Initialize success
18:59:24.948    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
18:59:24.964    Disk 0 Vendor: WDC_WD25 01.0 Size: 238475MB BusType: 3
18:59:24.995    Disk 0 MBR read successfully
18:59:25.011    Disk 0 MBR scan
18:59:25.026    Disk 0 unknown MBR code
18:59:25.073    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS          199 MB offset 2048
18:59:25.104    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS       224877 MB offset 409600
18:59:25.151    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        13294 MB offset 460957696
18:59:25.198    Disk 0 Partition 4 00     0C    FAT32 LBA MSDOS5.0      103 MB offset 488183808
18:59:25.214    Disk 0 scanning sectors +488395120
18:59:25.290    Disk 0 scanning C:\Windows\system32\drivers
18:59:34.618    Service scanning
19:00:01.461    Modules scanning
19:00:15.492    Disk 0 trace - called modules:
19:00:15.585    ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll iaStor.sys 
19:00:15.585    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8556f030]
19:00:15.585    3 CLASSPNP.SYS[8877e59e] -> nt!IofCallDriver -> [0x84b3d688]
19:00:15.601    5 ACPI.sys[880c53d4] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x84b31028]
19:00:15.601    Scan finished successfully
19:00:53.848    Disk 0 MBR has been saved successfully to "C:\Users\HP\Desktop\MBR.dat"
19:00:53.864    The log file has been saved successfully to "C:\Users\HP\Desktop\aswMBR - log from stanlone program ....txt"


#11 boopme

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Posted 03 March 2012 - 08:34 PM

Hello, It appears may have a zeroaccess rootkit and we need to move you.

For the record ,you cannot attach files here in this section. You can in the next..

Also you asked about the imagein post 4...
Go to the New User Orientation and click on the pinned topic Inserting An Image Within A Post



Now to clean this.... We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 zkteh

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Posted 04 March 2012 - 12:42 AM

Hi,
This is my new topic... (if u want to see or help me futher)
http://www.bleepingcomputer.com/forums/topic444985.html

Let me know if that went well.... ----> GMER went well :)

Thank You !

#13 boopme

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Posted 04 March 2012 - 05:47 PM

You're welcome

Now that your log is properly posted and replied to I am closing this one.

.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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