I have been reading this forum for years; until now, I've always found the answer I needed and never needed to post. So let me start by thanking you for all the wonderful advice, even though it wasn't aimed at me directly.
Now, onto my issue. I'm trying to fix my dad's computer while he is recovering from surgery. He's running an older Pentium 4 with Windows XP SP3. Recently, the computer has been noticeably slower on startup, even though I've disabled all the processes I found unnecessary and Dad was willing to part with. Some things, like Mbam, can be started relatively quickly. However, I have to wait 2-3 minutes to open Firefox (fully updated), every single time.
Lately, Dad started seeing an error box every time he reboots that says VProtect cannot start. The error detail looks like this:
I was worried because I installed AVG free as his antivirus (he needs something automatic and easy), and thought he was no longer protected. I went to their site -- where many, many, users have posted the same issue -- and found that the company has no solution; the standard response is to run repair, and if that doesn't work, to uninstall and reinstall. I did all that, but still had the issue. Interestingly, the VProtect error box appears, even when AVG was (I thought) completely uninstalled. To be safe, I ran Mbam, which found no errors. I also ran TDSSKiller, again with no errors. Yet, I still see the box and still have trouble opening Firefox.
I used Secunia PSI to update anything I could. I also used IObit's uninstaller to remove the AVG toolbar, which never showed in Firefox and I specifically declined installing. IObit found it and deleted it. I rebooted, but still have the error and the slow Firefox load.
Any help would be greatly appreciated.
This morning the computer started both Skype and Secunia even though I had removed them from startup (both were updated last night). As I was working, Windows Media Player opened without my clicking on anything. The problem seems to be getting worse, but Mbam (updated this morning) still shows no issues. Any ideas? What's going on?
Edited by veggienae, 25 February 2012 - 09:53 AM.