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Windows 7 Explorer Crashes


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#1 K()nT3nTs

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Posted 24 February 2012 - 08:37 PM

Hello,

Recently my computer has been experiencing some weird activity. Randomly when browsing through folders explorer seems to hang and want to restart. It doesn't make the whole computer restart, but refreshes explorer and closes open folders etc. I've searched for infections and have come up empty handed.

Ran AVG and saw this come up and am not sure what the meaning or reason why its coming up

See: http://imgur.com/nMFXM

Any advice on what the cause may be? I have done some searching and have only found people saying thumbnail view is the culprit or bad Dvix codecs being the issue. I have done the walk through's and am still experiencing the issue.

Please help.

Thanks

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#2 LucheLibre

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Posted 25 February 2012 - 08:45 PM

Use Process Explorer to provide an overview of your running processes.

  • Download the .zip file and extract its contents to your desktop.
    Follow these instructions if you are not familiar with how to extract files from a .zip file.
  • Double-click procexp.exe.
    • For Vista/7 users: Click File > Show Details for All Processes. Process Explorer will restart.
  • Click View > Select Columns and check the Command Line box. Click OK.
  • Click File > Save As.... Save to your desktop as procexp.txt.
  • In this thread, click Add Reply and use the Attachments section to attach the .txt file to your next reply.
Note: Do not unpause or exit Process Explorer unless directed to.
==========================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#3 K()nT3nTs

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Posted 26 February 2012 - 08:56 PM

See attachment


edit: Used 506.2K of your 512K global upload quota (Max. single file size: 5.8K)


Since I cant attach... here is what was in the text...



Process PID CPU Private Bytes Working Set Description Company Name Command Line
Interrupts n/a 0.64 0 K 0 K Hardware Interrupts and DPCs
System 4 0.35 480 K 169,908 K
System Idle Process 0 93.41 0 K 24 K
armsvc.exe 2736 1,220 K 3,964 K Adobe Acrobat Update Service Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe"
atieclxx.exe 1792 2,568 K 6,844 K AMD External Events Client Module AMD atieclxx
atiesrxx.exe 1188 1,724 K 4,612 K AMD External Events Service Module AMD C:\Windows\system32\atiesrxx.exe
AppleMobileDeviceService.exe 2776 0.02 3,284 K 9,552 K MobileDeviceService Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"
iPodService.exe 4896 0.01 3,556 K 7,956 K iPodService Module (64-bit) Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe"
iTunesHelper.exe 2392 < 0.01 4,156 K 12,448 K iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mDNSResponder.exe 2332 2,600 K 6,156 K Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
avgam.exe 1160 6,504 K 912 K AVG Alert Manager AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgam.exe"
avgchsva.exe 604 < 0.01 41,972 K 460 K AVG Cache Server AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgchsva.exe"
avgcsrva.exe 708 24,420 K 508 K AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. /pipeName=f222eafe-2d4e-40c4-ab21-32d12a70da56 /coreSdkOptions=30 /logConfFile="C:\ProgramData\avg9\temp\41704ee0-5371-4495-91df-df1488e5d178-264-oopp.tmp" /loggerName=AVG.RS.Core /binaryPath="C:\Program Files (x86)\AVG\AVG9\" /tempPath="C:\ProgramData\avg9\temp\"
avgcsrva.exe 3700 13,268 K 432 K AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. /pipeName=3c2c753a-3fa0-4dfc-8bc5-d324f4adb9de /coreSdkOptions=18 /logConfFile="C:\ProgramData\avg9\temp\d00dfc26-f31f-4436-8276-c44d8abb1d0a-fb0-oopp.tmp" /loggerName=AVG.NS.Core /tempPath="C:\ProgramData\avg9\temp\"
avgfws9.exe 3044 < 0.01 10,512 K 18,912 K AVG Firewall Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgfws9.exe"
AVGIDSAgent.exe 1984 0.06 34,204 K 20,360 K AVG IDS application AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe" AVGIDSAgent
avgnsa.exe 4016 < 0.01 26,892 K 3,056 K AVG Network scanner Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgnsa.exe"
avgrsa.exe 612 < 0.01 3,568 K 676 K AVG Resident Shield Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgrsa.exe"
avgwdsvc.exe 2892 0.01 13,444 K 2,952 K AVG Watchdog Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe"
nmsrvc.exe 3472 0.09 15,976 K 9,372 K Pure Networks Platform Service Cisco Systems, Inc. "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe"
Dropbox.exe 2372 0.01 50,256 K 57,080 K Dropbox Dropbox, Inc. "C:\Users\Allen\AppData\Roaming\Dropbox\bin\Dropbox.exe"
chrome.exe 4524 0.01 54,804 K 76,048 K Google Chrome Google Inc. "C:\Users\Allen\AppData\Local\Google\Chrome\Application\chrome.exe"
chrome.exe 172 42,164 K 46,456 K Google Chrome Google Inc. "C:\Users\Allen\AppData\Local\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=CacheListSize/CacheListSize_14/ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_10/Instant/SuggestExperimentB/Prefetch/ContentPrefetchPrerender2/PrerenderFromOmnibox/OmniboxPrerenderEnabled/PrerenderFromOmniboxHeuristic/ExactFullAlgorithm/ProxyConnectionImpact/proxy_connections_32/SpdyCwnd/cwnd16/SpdyImpact/npn_with_spdy/WarmSocketImpact/warm_socket/ --enable-print-preview --channel=4524.074D1700.1372130883 /prefetch:3
AudioDevMon.exe 3176 1,668 K 5,544 K USB MIDI Series Audio Device Monitor M-Audio "C:\Program Files (x86)\M-Audio\USB MIDI Series\AudioDevMon.exe"
ObjectDockTray.exe 2228 29,268 K 28,416 K ObjectDockTray Microsoft "C:\Program Files (x86)\Stardock\ObjectDockPlus2\ObjectDockTray.exe"
WLIDSVC.EXE 3376 < 0.01 7,760 K 15,960 K Microsoft® Windows Live ID Service Microsoft Corp. "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 3584 1,516 K 3,576 K Microsoft® Windows Live ID Service Monitor Microsoft Corp. WLIDSvcM.exe 3376
audiodg.exe 2804 0.57 22,300 K 22,684 K Windows Audio Device Graph Isolation Microsoft Corporation C:\Windows\system32\AUDIODG.EXE 0xa50
csrss.exe 476 0.01 3,592 K 5,716 K Client Server Runtime Process Microsoft Corporation %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
csrss.exe 576 0.14 8,872 K 13,004 K Client Server Runtime Process Microsoft Corporation %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
dwm.exe 404 0.59 38,220 K 48,132 K Desktop Window Manager Microsoft Corporation "C:\Windows\system32\Dwm.exe"
explorer.exe 2436 0.01 54,996 K 87,912 K Windows Explorer Microsoft Corporation explorer.exe
lsass.exe 784 < 0.01 6,608 K 14,768 K Local Security Authority Process Microsoft Corporation C:\Windows\system32\lsass.exe
lsm.exe 792 2,668 K 4,504 K Local Session Manager Service Microsoft Corporation C:\Windows\system32\lsm.exe
MSCamS64.exe 2548 13,456 K 16,516 K MsCamSvc.exe Microsoft Corporation "C:\Program Files\Microsoft LifeCam\MSCamS64.exe"
SearchFilterHost.exe 1064 3,016 K 6,648 K Microsoft Windows Search Filter Host Microsoft Corporation "C:\Windows\system32\SearchFilterHost.exe" 0 516 520 528 65536 524
SearchIndexer.exe 5068 0.03 35,128 K 23,692 K Microsoft Windows Search Indexer Microsoft Corporation C:\Windows\system32\SearchIndexer.exe /Embedding
SearchProtocolHost.exe 488 < 0.01 3,416 K 8,244 K Microsoft Windows Search Protocol Host Microsoft Corporation "C:\Windows\system32\SearchProtocolHost.exe" Global\UsGthrFltPipeMssGthrPipe17_ Global\UsGthrCtrlFltPipeMssGthrPipe17 1 -2147483646 "Software\Microsoft\Windows Search" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT; MS Search 4.0 Robot)" "C:\ProgramData\Microsoft\Search\Data\Temp\usgthrsvc" "DownLevelDaemon"
services.exe 776 < 0.01 6,776 K 13,656 K Services and Controller app Microsoft Corporation C:\Windows\system32\services.exe
smss.exe 336 544 K 1,256 K Windows Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
spoolsv.exe 1952 < 0.01 9,512 K 16,276 K Spooler SubSystem App Microsoft Corporation C:\Windows\System32\spoolsv.exe
sppsvc.exe 2704 2,532 K 6,228 K Microsoft Software Protection Platform Service Microsoft Corporation C:\Windows\system32\sppsvc.exe
svchost.exe 384 < 0.01 5,072 K 10,656 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k DcomLaunch
svchost.exe 1092 0.01 5,200 K 9,412 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k RPCSS
svchost.exe 1236 22,600 K 25,300 K Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
svchost.exe 1280 < 0.01 186,860 K 193,308 K Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
svchost.exe 1304 0.03 34,252 K 51,100 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k netsvcs
svchost.exe 1464 < 0.01 12,628 K 21,004 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalService
svchost.exe 1576 < 0.01 26,228 K 28,668 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkService
svchost.exe 2540 10,676 K 14,764 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
svchost.exe 2420 7,924 K 15,380 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
svchost.exe 1360 1,304 K 3,680 K Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k HPZ12
svchost.exe 3112 4,036 K 7,696 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k imgsvc
svchost.exe 1736 2,320 K 6,160 K Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
taskhost.exe 1276 8,528 K 11,356 K Host Process for Windows Tasks Microsoft Corporation "taskhost.exe"
wininit.exe 584 1,968 K 5,092 K Windows Start-Up Application Microsoft Corporation wininit.exe
winlogon.exe 648 3,372 K 7,828 K Windows Logon Application Microsoft Corporation winlogon.exe
WmiPrvSE.exe 5128 2,916 K 6,476 K WMI Provider Host Microsoft Corporation C:\Windows\system32\wbem\wmiprvse.exe
wmplayer.exe 5932 2.98 250,868 K 224,392 K Windows Media Player Microsoft Corporation "C:\Program Files (x86)\Windows Media Player\wmplayer.exe" /prefetch:4 /device:DVD "E:\"
wmpnetwk.exe 4764 < 0.01 8,020 K 11,400 K Windows Media Player Network Sharing Service Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnetwk.exe"
WUDFHost.exe 4604 2,416 K 6,608 K Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation "C:\Windows\system32\WUDFHost.exe" -HostGUID:{193a1820-d9ac-4997-8c55-be817523f6aa} -IoEventPortName:HostProcess-a055ec71-dc5c-4476-a1c2-8cf8ca81788f -SystemEventPortName:HostProcess-40980ddc-6614-4b60-849b-dc8bcc952040 -IoCancelEventPortName:HostProcess-e9654085-7ea3-482a-84b1-2b67a67a18af -NonStateChangingEventPortName:HostProcess-61ad1802-8071-46ff-9c02-640bd6b0c435 -ServiceSID:S-1-5-80-2652678385-582572993-1835434367-1344795993-749280709 -LifetimeId:efe7005a-93dd-47b3-871f-c77bf552065c
Dock64.exe 2008 2,048 K 5,044 K Dock64 Stardock "C:\Program Files (x86)\Stardock\ObjectDockPlus2\Dock64.exe"
ObjectDock.exe 2380 0.22 20,780 K 20,156 K ObjectDock Stardock "C:\Program Files (x86)\Stardock\ObjectDockPlus2\ObjectDock.exe"
procexp.exe 2900 2,084 K 6,796 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Allen\Desktop\ProcessExplorer (1)\procexp.exe"
procexp64.exe 5588 0.75 24,864 K 45,292 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Allen\Desktop\ProcessExplorer (1)\procexp.exe"
CodeMeter.exe 3436 0.02 4,504 K 9,952 K CodeMeter Runtime Server WIBU-SYSTEMS AG "C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeter.exe"


Process: System Idle Process Pid: 0


Name Description Company Name Version Base Size Mapping Time Path Image Base WS Total WS Private WS Shareable WS Shared Verified Signer Image Type ASLR

Edited by K()nT3nTs, 26 February 2012 - 08:59 PM.


#4 LucheLibre

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Posted 26 February 2012 - 09:27 PM

In Process Explorer, click the explorer.exe entry in the process list.

Click View > Show Lower Pane. If the option is already checked, ignore this step.
Click View > Lower Pane View > DLL
Click File > Save As... and save to your desktop as explorer-dll

Click View > Lower Pane View > Handle
Click File > Save As... and save to your desktop as explorer-handle

Select both txt files on the desktop, right-click one of them and select Send To > Compressed (zipped) folder. A new zip file will appear on the desktop.

Upload the zip file to a file-sharing site like http://www.mediafire.com and copy/paste the weblink the site gives you.

Edited by LucheLibre, 26 February 2012 - 09:28 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 K()nT3nTs

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Posted 26 February 2012 - 10:32 PM

see attached : http://www.mediafire.com/?sazde8xr43s8dgk

#6 Jacee

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Posted 27 February 2012 - 12:18 PM

Location: C:\WINDOWS\explorer.exe <--- legitimate

C:\WINDOWS\system32\explorer.exe <--- virus

Make sure you have AVG remove the virus!!

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Member of UNITE, the Unified Network of Instructors and Trusted Eliminators

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#7 K()nT3nTs

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Posted 27 February 2012 - 07:25 PM

Ummmm... I dont know what you mean. The scan doesnt show it as a threat

explain please

Posted Image


#8 LucheLibre

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Posted 27 February 2012 - 07:38 PM

I suggest running a scan of Malwarebytes.

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Also, locate the explorer.exe in the system32 folder and upload it to Virustotal and relate what comes back.

Edited by LucheLibre, 27 February 2012 - 07:39 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#9 K()nT3nTs

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Posted 27 February 2012 - 07:54 PM

Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.27.07

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Allen :: MARVIN [administrator]

Protection: Enabled

2/27/2012 4:50:54 PM
mbam-log-2012-02-27 (16-50-54).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204526
Time elapsed: 2 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#10 K()nT3nTs

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Posted 27 February 2012 - 07:56 PM

Virustotal : SHA256:0fe892167701a1d1df960b65c06a6c5034b979c8eb04fafd5e660592b7c41001File name:explorer.exeDetection ratio:0 / 37Analysis date:2012-02-20 15:22:29 UTC ( 1 week ago )

#11 LucheLibre

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Posted 27 February 2012 - 08:35 PM

Hmm...

Well, the fact remains that you have a file named explorer.exe in your system32 folder and the Command Line entry for the explorer.exe process is incomplete. Neither of those things should be true.

I strongly suggest we have the anti-malware guys in the "Am I Infected?" forum take a look at this before you proceed with other troubleshooting.

I'll ask a Moderator to look at the thread and see if we can move it.

Edited by LucheLibre, 27 February 2012 - 08:39 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#12 K()nT3nTs

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Posted 27 February 2012 - 08:38 PM

Ok, sounds good.

Thanks for the prompt responses.

#13 Budapest

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Posted 27 February 2012 - 11:23 PM

You are better off starting a new thread in the "Am I Infected" forum rather than moving this one I think.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 LucheLibre

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Posted 28 February 2012 - 08:39 AM

Thank you, Budapest.

Be sure, K()nT3nTs, to include a link back to this thread in your new post. They are pretty slammed over there as of late, so please be patient.

Forum to post in: http://www.bleepingcomputer.com/forums/forum103.html

Posting Guide: http://www.bleepingcomputer.com/forums/topic182397.html

Thread link to include in post: http://www.bleepingcomputer.com/forums/topic444004.html

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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