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No Internet connection


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#1 techboy2009

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Posted 24 February 2012 - 04:00 PM

Greetings,

Keep getting this error message when I type out 'ipconfig /all' in command line interface: an internal error occurred the request is not supported. Here's some background info:
- About a month ago my friend was complaining of a very slow machine
- I logged into Safe Mode with Networking
- Downloaded and ran both Malwarebytes and Spybot Search & Destroy
- Found a bunch of stuff and cleaned them
- Restarted system, downloaded and updated Microsoft Security Essentials and ran it successfully
- Downloaded and purchased PC Cleaner Pro and ran it successfully
- Cleaned out all Temp folders
- Update Java and other out-of-date apps
- Ran Defrag

It seemed to solve her problems and her system was running very well and she was very happy.

Two days ago she complained that she no longer can get internet connection and none of her malware nor virus protections were working. So with no network connection to update her current software here's what i've done so far:
1) Downloaded SuperAntiVirus software from another computer, loaded it onto the infected computer and ran it in Safe mode. Found a ton of stuff like Trojans, HVCHOST-FAKE and other cookies but this did not fix it.
2) Performed a chkdisk. Did not work
3) Followed these instructions from Microsoft (http://support.microsoft.com/kb/325356) but instead of using a Windows CD I copied the nettcpip.inf from a clean computer. This did not work.
4) I installed a new NIC card but of course it did not work since, I believe, some dumb virus is blocking the tcp/ip protocol

Please help and again I don't have a copy of the Windows XP CD so does anyone know if I can download a copy or do I have to order a copy from Microsoft?

Thanks in advance!

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#2 cryptodan

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Posted 24 February 2012 - 04:21 PM

Do you still have the scans from Malwarebytes?

PC Cleaner Pro sounds like a registry cleaner and of which are illadvised here per:

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please download the following tool to get some details about some services that are required to start for networking to function.

Farbar Service Scan

Checkmark all the boxes then Click on Scan. Please copy and paste the log to your reply.

Edited by cryptodan, 24 February 2012 - 04:25 PM.


#3 Animal

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Posted 25 February 2012 - 03:12 PM

I see that you have a log that is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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