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Pastel Payroll System Error

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#1 adzer


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Posted 24 February 2012 - 12:21 PM

we ugdraded our pastel payroll system version 2012 1c to 2012 2b and we go the error below. kindly assist with solution.

Run time error 372
Failed to load control Vs Printer form VsVIEW6. Your version of VsVIEW6.ocx may be outdated. Make sure you are using the version of the control provided with your application

Edited by Budapest, 28 February 2012 - 06:03 PM.
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#2 hamluis



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Posted 05 March 2012 - 02:34 PM

FWIW: http://support.microsoft.com/kb/942870


I suggest that you take the issue up with program support.


#3 ChrisBedford


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Posted 19 March 2013 - 05:42 AM

Similar but not the same problem installing Payroll 2014 ("failed to load vsprinter from vsprint8.ocx - your version of vsprint8.ocx may be outdated - make sure you are using the version of vsprint8.ocx provided with your application" which is typically unhelpful).


Afrer reading the MS knowledgebase article referenced above though, the part about running as different users gave me pause for thought. The problem was occurring on only one of the three computers we had installed it on - the one with Windows 7 (the other two are running XP and Server 2008 respectively).


So I uninstalled from the Control Panel and then re-ran the installation, but right-click and "Run as Administrator" and everything appears to be working fine. Still doesn't explain why the server doesn't have the problem (AFAIK 2008 and Vista have the same security model, which is pretty much the same as the one Win7 is based on) but anyway - you do what works, and no more, innit, otherwise you run the risk of breaking something else.


Incidentally, "taking the problem up with program support" is easier said than done here is South Africa, you can be on hold to support for easily an hour listening to their appalling music and even worse PR schpiel. Eugh.

Edited by ChrisBedford, 19 March 2013 - 05:44 AM.

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