Posted 23 February 2012 - 07:06 PM
Yes, you will be helped. No one slips through the cracks in the malware help forum since we have a system that tracks all unanswered help requests. We get so many help requests, however, that it often takes several days for a helper to get to people. Currently, there are 18 people ahead of you (i.e. they posted their help request before you did.) So, if no one picks it up today then tomorrow for sure.