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Vista Losing Connection


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#1 CrashAriMP5N2O

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Posted 23 February 2012 - 02:07 PM

Hello,

My mom uses Windows Vista laptop and her problem is that most of the time, she loses connection after coming from sleep/hybernate, and sometimes doesn't get it at all from a cold boot. Our solution has always been to unplug and replug the modem & router (we use a surge protector so it's a simple switch to turn off both) and she gets back her connection.

I've talked with Time Warner for some general troubleshooting and the solution they offered was the one where you uncheck the box that makes the wifi device turn off when in power-saving mode. It was working for a while and then the problem persists from time to time.

Are there any other setting in Vista that may have something to do with losing the connection after coming from power-save mode? Thanks.
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#2 cryptodan

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Posted 23 February 2012 - 03:25 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 CrashAriMP5N2O

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Posted 26 February 2012 - 02:55 PM

Here is the published snapshot of Speccy for the computer in question.
http://speccy.piriform.com/results/aasOppfkGTy1n7gCoWsXBJj
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#4 cryptodan

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Posted 26 February 2012 - 03:13 PM

have you tried updating the drivers for your wireless card, and also your Yukon network Card?

Did this issue arise after maybe a recent update to McAfee?

#5 CrashAriMP5N2O

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Posted 28 February 2012 - 03:35 PM

Actually it has happened long ago and then it was fine for a few months. Then it happened again recently. It's not all the time but it's as high as 50%. Not sure how to update the wireless card and/or Yukon or how to check on them.

Edited by CrashAriMP5N2O, 28 February 2012 - 03:35 PM.

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#6 cryptodan

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Posted 28 February 2012 - 04:16 PM

You will want to go to http://www.dell.com and go to Support and Input your Service Tag ID. This will tell you the latest software that is available for your dell.




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