Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Referred Here, Do not know what is wrong with laptop.


  • This topic is locked This topic is locked
14 replies to this topic

#1 bakazero28

bakazero28

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 21 February 2012 - 10:06 PM

Hello my laptop whihc is a asus ul30vt with windows 7. Recently after booting up my computer will freeze for around 10 minutes, but I will be able to move my mouse. When trying to open task manager during this. I will sometimes get a windows process error. I tried following instructions for posting this but when going through directions 6-9. I was not able to open dds.scr and since my OS is windows 7 I did not run Gmer.log. Upon telling Boopme this in my other thread. I was told to use OTL. Here are the logs from it.

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,604 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:44 PM

Posted 27 February 2012 - 10:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/443626 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 29 February 2012 - 10:50 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Right click on the DDS.SCR file and run as an administrator.
Post the log if you can.
===

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please post the logs for my review.

#4 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 06 March 2012 - 11:13 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

#5 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 09 March 2012 - 09:37 AM

Topic reopened.

#6 bakazero28

bakazero28
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 10 March 2012 - 03:24 AM

I have tried running the dds file, I am still getting an error that I can not open it, I have also ran tdsskiller and aswmbr and they do not seem to have found anything. Upon trying to open the dds.scr file the error that I get is

"This file does not have a program associated with it for performing this action.Please install a program or, if one is already installed, create an association in the Default Programs control panel."

Thank you again for reopening this thread and attempting to help me

Attached Files



#7 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 11 March 2012 - 09:58 AM

Delete the DDS.SCR file and try this one.

DDS.COM[/color][/b]

===

Include this log also.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

#8 bakazero28

bakazero28
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 12 March 2012 - 08:22 PM

Hello here again, I think I was able to finally run dds although I'm not sure if it ran correctly, I have also posted the combofix log. Thanks again for the help.

Attached Files



#9 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 13 March 2012 - 08:12 AM

The ComboFix log is clean.

Let me see the result of this scan.

Third party programs if not up to date can be an open door for an infection

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please let me know what problem persists.

#10 bakazero28

bakazero28
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 15 March 2012 - 02:03 AM

Results of screen317's Security Check version 0.99.31
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
Sophos Anti-Virus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy 2
Adobe Reader X (10.1.2)
Mozilla Firefox (10.0.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

WinPatrol winpatrol.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Spybot Teatimer.exe is disabled!
Sophos Sophos Anti-Virus SavService.exe
Sophos Sophos Anti-Virus SAVAdminService.exe
Sophos Sophos Anti-Virus Web Intelligence swi_service.exe
BillP Studios WinPatrol WinPatrol.exe
``````````End of Log````````````

#11 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 15 March 2012 - 08:43 AM

Looking good.

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

#12 bakazero28

bakazero28
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 17 March 2012 - 04:13 AM

Hello again I done what you said, what should I do next. Thank you very much again

#13 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 17 March 2012 - 08:47 AM

Do you have any remaining problems?

If not we are done.

#14 bakazero28

bakazero28
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:05:44 PM

Posted 20 March 2012 - 06:29 AM

Yes, my laptop after booting up, still freezes for around 10mins even after everything has loaded. However after around 10mins it clears up and runs like normal, but I can't help but feel that there is still something wrong that could be fixed.

#15 nasdaq

nasdaq

  • Malware Response Team
  • 38,788 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:44 PM

Posted 20 March 2012 - 01:35 PM

Do you restart after the first 10 mins and then all is well for the rest of the session?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users