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anti virus software

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3 replies to this topic

#1 jamestcook


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Posted 21 February 2012 - 06:28 PM

Hello everyone,

I am new to this site. Never used the forum. I am using windows 7 operating system. I had free antivirus software norton offered by my bank for one year. It has expired and now I cannot get any software to download on my computer. I have tried many, symantec which my wife gets free from the university, and avast which i tried several times to download, and others. the problem seems to be that it takes so long to download the software that the computer times out before download complete. For example: avast free software download notes that it will take more than 12 hours to download. after about 15 minutes i get notification that the dowwnload has timed out.
Also,I tried to download the software from the university and it begings to download and when we get to the updates part of it after about 10 minutes the download stops and after about 15 minutes the download stops or times out and i have to start all over again. the same thing happens over and over. Something is blocking me from downloading any type of virus protection it seems. i have no protection at this time and cannot seem to get something to work. it is very frustrating. I have been working on this problem off and on for months. I just don't use this computer now because i am afraid of getting infection of some kind that will disable the computer all together. what can i do to see if i have some kind of malware or something keeping me from downloading software?
since i am new here i am not sure how i will get a response or where to look for one. Mod Edit: Removed email addy to protect from spambots ~ Hamluis.

Edited by hamluis, 21 February 2012 - 06:55 PM.
Moved from Win 7 to Am I Infected.

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#2 boopme


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Posted 21 February 2012 - 07:40 PM

Hello and welcome! Wgat type of connection do you have?

It may be a malware in the way,so lets try to run these.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.
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#3 Yiddish


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Posted 22 February 2012 - 06:46 AM

Its better to call your service provider and inform about your problems, after that without fail install some genuine anti-virus software like comodo, kaspersky, etc..

#4 quietman7


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Posted 24 February 2012 - 09:09 AM

If the ISP does not provide high speed connection, then download times will seem like they take forever (just like on dial-up). If you have a high speed connection but reside in a rural area, your connectivity can vary depending on the positioning of the towers and external interference. Poor connectivity will result in long downloading times.

In any case, it won't hurt to check for malware as boopme instructed because some infections can cause similar symptoms.

If you cannot download any required programs to your machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a USB (flash, pen, thumb, jump) drive or CD/DVD, transfer to the infected machine, then install and run the program(s).

I recommend using a "write protected" USB drive with a locking switch on the side or on the back. This write enabled/write block feature can be used to protect anything on the USB drive from being altered or deleted by the malware. If you cannot find a write protected flash drive, then use a SD card with a SD-to-USB adapter.
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