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New Asus A53S with possible CD ROM Drive problem

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#1 blueskies2fly


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Posted 20 February 2012 - 02:55 PM

Hi there. I'm no expert, but common sense tells me my brand new computer's cd drive shouldn't be so loud or sound like it's struggling to read a disk. Right? Should I contact Asus regarding this (potential)issue?

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#2 the_patriot11


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Posted 20 February 2012 - 03:02 PM

I would, at the very least to be safe.



Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

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#3 cryptodan


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Posted 20 February 2012 - 03:12 PM

If it is within the first 30 days of being new take it back to where you bought it and get them to work on it, if its after the first 31 days then call up ASUS.

#4 rotor123


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Posted 20 February 2012 - 03:50 PM

I would test it with more than one disc if you haven't already.

Take a look at the bottom of the disc, is it scratched or dirty? Fingerprints?

When you say the drive is noisy, could it be a vibration? If you put your finger on the door of the tray when that is happening, is it vibrating?

I have seen some discs that seem to be out of balance and cause that.

You could contact ASUS, however if within the allowed return time frame Newegg might be better.

Other than that how is the new laptop?

Good Luck

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