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Cannot update my Antivirus/Antispyware.


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6 replies to this topic

#1 rimmer80

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Posted 20 February 2012 - 08:41 AM

I use an Antivirus/Antispyware (AV/AS) program from ZoneAlarms. I have the lastest paid-up version and the licence key has been accepted and have used a similar ZA AV/AS for many years. A few months ago I found that every time I try to update the signatures etc I get an 'Error'.

I have had 17 live chat sessions with ZoneAlarm technical bods over 4 week and still have not been able to fix the problem. I assume, rightly or wrongly that malware or whatever is bloking me from getting updates for obvious reasons so have done numerous malware scans from
SuperAntispy, Microsoft Safety Scanner, Malware Detect, Secunia, Hitman Pro and nothing unusual was detected.

Do you think it is still maleware or do I have some very obscure setting on my PC (running XP Pro) incorrect or has my OS been tampered with? I seem to be able to access every other site in the universe but not the ZA update server. I recently downloaded this program on my laptop (running Win7) and it updates perfectly.

Any help or advice would be very much appreciated.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 hamluis

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Posted 20 February 2012 - 09:09 AM

I would uninstall the ZA application...download and install either Avira Free or MS Security Essentials...update...and then see if either of those experience the same problems.

I would also keep SUPERAntiSpyware installed and follow the same procedure re updating.

If you have the same problem with other malware apps, that would be cause for worry. If not, it's ZA.

Whenever you suspect malware, it's (IMO) a good idea to also see if you can access the Windows Update/Microsoft websites, since some forms of malware will normally try to prevent such access.

Louis

#3 rimmer80

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Posted 21 February 2012 - 07:19 AM

Following your advice I tried to download AVIRA Free twice but got a reply 'some of the files are invalid, try again'. MS Security Essentials loaded ok and a scan found nothing.

SuperAntiSpy update says I'm up to date, not sure if that is true or if I was blocked from checking!

Windows Update/Microsoft says 'no high priority updates available', again not sure if that is because I am already up to date or because I was blocked from checking!

Unfortunately these results are not very conclusive but add to the doubt in my mind.

Any further suggestions would be most helpful.

#4 hamluis

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Posted 21 February 2012 - 10:43 AM

Well...if you encountered any problems accessing the websites...that would be a problem and possibly indiccative of malware.

I think the results are concusive, I'd pass on ZA software (as I always do).

Louis

#5 rimmer80

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Posted 22 February 2012 - 10:40 AM

As you may have seen from my recent posting 'Files is not a valid win32 application', I have run RKill, MBAM, SuperAntiSpyware and the PC is now up and running as 'normal' again but I still cannot update my ZA AV/AS.

Is there anything else I should do or should I just forget ZA and use another A/V? (This version of ZA AV is running correctly on my Laptop)

#6 caperjac

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Posted 22 February 2012 - 01:57 PM

are you using winxp with the latest service pack ,SP3,

My answers are my opinion only,usually


#7 quietman7

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Posted 23 February 2012 - 09:57 AM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

Note: If you can produce at least some of the logs, create a new topic and explain what happened with those logs you tried to create but could not. If you cannot create any of the logs, then still post the topic and explain that you followed the Prep. Guide but were unable to create the required logs. Again, describe what happened when you tried to create them.
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