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Infected with trojan.zeroaccess!kmem and Tidserve Activity 2


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29 replies to this topic

#1 sran

sran

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  • Local time:07:50 AM

Posted 20 February 2012 - 12:02 AM

I had originally posted for help on this link http://www.bleepingcomputer.com/forums/topic443258.html

I was asked to follow some steps to create some longs. Which I have done it and I am attaching with this form. My problem started with norton anti virus prompting me that it has detected Tidserv Activity 2 and I started the anti virus scan of my computer which runs on Windows XP. It also showed me Trozan.zeroaccess!kmem. When I restarted the computer it was giving me a fake scan and asking me purchase full version to remove problem. I tried to go in safe mode and tried to restore my computer to earlier date but it won't allow it. Finally it quite showing me the fake scan. Norton antivirus prompted to do manual removal by downloading tool from norton. Which I tried to run and it promptped me to restart computer which I did and I got blue screen. I restarted the system again and restored the system with last known good configuration by hitting F8. It worked and my desktop was only showing two Icons, windows explorer and Recycle Bin. When I hit start it won't show me any thing in programs it shows it is empty and only other option I see is log off or turn off computer. I got into run program by holding down window key and R. I got into system folder and I selected show all hidden files under the tools menu in that folder. I discovered that all my icons and files have been choose to be hidden by the virus but they are there. I was afraid of loosing all the data, which seems to be all there.

When I go in task manager under Processes tab it shows "svchost.exe" file running several times mostly under user name as Local Service and once under Network service and system. I looked on your website and it tells me that this file is a virus.

Here is the dds.txt

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Gaggi at 18:26:46 on 2012-02-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3006.2277 [GMT -5:00]
.
AV: Norton AntiVirus *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Norton AntiVirus\Engine\18.7.0.13\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Norton AntiVirus\Engine\18.7.0.13\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
svchost.exe
.
============== Pseudo HJT Report ===============
.
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Internet Explorer, optimized for Bing and MSN
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\18.7.0.13\ips\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5825.1100\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - No File
TB: {A057A204-BACC-4D26-8398-26FADCF27386} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRunOnce: [plpickleu_0] cmd.exe /c rd /s /q "c:\program files\Play Pickle"
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: mswsock.dll
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1202228031453
DPF: {76716694-EADA-4810-8C3B-4826328A317F} - hxxp://content.dll1.com/Connectus/SmartCouponPrinter/SmartCouponPrinter20080221.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.zapak.com/popcaploader/popcaploader_v10.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\gaggi\application data\mozilla\firefox\profiles\qbpsdlv4.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-msgr&p=
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\program files\bullguard ltd\bullguard\antiphishing\ff\antiphishing@bullguard\components\BGFFComponent.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\gaggi\application data\mozilla\firefox\profiles\qbpsdlv4.default\extensions\{4d144bc3-23fb-47de-90c5-63ccb0139ccf}\plugins\npww.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPAdbESD.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
.
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-1-25 56208]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1207000.00d\symds.sys [2012-1-31 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1207000.00d\symefa.sys [2012-1-31 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.5.0.125\definitions\bashdefs\20120215.001\BHDrvx86.sys [2012-2-15 820344]
R1 RapportCerberus_34302;RapportCerberus_34302;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34302.sys [2011-12-15 228208]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-1-25 71440]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-1-25 164112]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1207000.00d\ironx86.sys [2012-1-31 136312]
R2 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\SeaPort.EXE [2011-6-15 249648]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\18.7.0.13\ccsvchst.exe [2012-1-31 130008]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-1-25 931640]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-6-22 1251720]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-8 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.5.0.125\definitions\ipsdefs\20120217.003\IDSXpx86.sys [2012-2-17 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.5.0.125\definitions\virusdefs\20120218.008\NAVENG.SYS [2012-2-19 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.5.0.125\definitions\virusdefs\20120218.008\NAVEX15.SYS [2012-2-19 1576312]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\28896\RapportIaso.sys [2011-8-7 21520]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-11-19 135664]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-7-7 195336]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-6-22 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-11-19 135664]
S3 PTDMBus;PANTECH USB Modem Composite Device Driver ;c:\windows\system32\drivers\PTDMBus.sys [2008-1-31 29952]
S3 PTDMMdm;PANTECH USB Modem Drivers ;c:\windows\system32\drivers\PTDMMdm.sys [2008-1-31 41856]
S3 PTDMVsp;PANTECH USB Modem Serial Port ;c:\windows\system32\drivers\PTDMVsp.sys [2008-1-31 39936]
S3 PTDMWWAN;PANTECH USB Modem WWAN Driver;c:\windows\system32\drivers\PTDMWWAN.sys [2008-1-31 59520]
.
=============== Created Last 30 ================
.
2012-02-19 13:46:30 -------- d-----w- c:\documents and settings\gaggi\application data\DriverCure
2012-02-19 13:46:28 -------- d-----w- c:\documents and settings\gaggi\application data\SpeedyPC Software
2012-02-19 13:46:12 -------- d-----w- c:\program files\common files\SpeedyPC Software
2012-02-19 13:46:10 -------- d-----w- c:\documents and settings\all users\application data\SpeedyPC Software
2012-02-19 06:40:50 57600 ---ha-w- C:\redbook.sys.20120219014050.bak
2012-02-19 06:32:26 162816 ---ha-w- C:\netbt.sys.20120219013226.bak
2012-02-19 03:06:27 355328 ---ha-w- c:\documents and settings\all users\application data\F7Bc63yZaUjKW2.exe
2012-02-19 03:00:08 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-02-19 02:59:11 450560 ---ha-w- c:\documents and settings\all users\application data\cwuKGCkVOILNu.exe
2012-02-16 15:53:48 3072 ---h--w- c:\windows\system32\iacenc.dll
2012-02-16 15:53:48 3072 ---h--w- c:\windows\system32\dllcache\iacenc.dll
2012-02-01 02:29:23 -------- d--h--w- c:\program files\iPod
2012-02-01 02:29:19 -------- d--h--w- c:\program files\iTunes
2012-02-01 02:24:57 -------- d--h--w- c:\program files\Bonjour
2012-01-31 23:58:57 -------- dc-h--w- c:\windows\ie8
2012-01-31 14:14:31 369784 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\symtdi.sys
2012-01-31 14:14:31 331384 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\symtdiv.sys
2012-01-31 14:14:31 299640 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\symnets.sys
2012-01-31 14:14:30 744568 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\symefa.sys
2012-01-31 14:14:30 516216 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\srtsp.sys
2012-01-31 14:14:30 50168 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\srtspx.sys
2012-01-31 14:14:30 340088 ----a-w- c:\windows\system32\drivers\nav\1207000.00d\symds.sys
2012-01-31 14:14:30 136312 ----a-r- c:\windows\system32\drivers\nav\1207000.00d\ironx86.sys
2012-01-31 14:14:15 -------- d-----w- c:\windows\system32\drivers\nav\1207000.00D
2012-01-25 15:16:44 56208 ---ha-w- c:\windows\system32\drivers\RapportKELL.sys
.
==================== Find3M ====================
.
2012-02-19 06:40:50 57600 ----a-w- c:\windows\system32\drivers\redbook.sys
2012-02-19 06:32:26 162816 ----a-w- c:\windows\system32\drivers\netbt.sys
2012-01-12 16:53:24 1859968 ---ha-w- c:\windows\system32\win32k.sys
2011-12-21 00:44:25 414368 ---ha-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-17 19:46:36 916992 ---ha-w- c:\windows\system32\wininet.dll
2011-12-17 19:46:36 43520 ---h--w- c:\windows\system32\licmgr10.dll
2011-12-17 19:46:36 1469440 ---h--w- c:\windows\system32\inetcpl.cpl
2011-12-16 12:22:58 385024 ---h--w- c:\windows\system32\html.iec
2011-11-25 21:57:19 293376 ---ha-w- c:\windows\system32\winsrv.dll
.
============= FINISH: 18:28:31.62 ===============


Any help I can get to remove these or possibly any other virus from my system I would greatly appreciate it

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:08:50 AM

Posted 20 February 2012 - 01:41 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

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#3 sran

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Posted 20 February 2012 - 09:24 PM

T tried to run combofix it ran and it prompted that it will reboot the machine do not reboot yourself and after that there was nothing on the screen I waited long time seemed like the computer was just hung and it did not reboot for a long time. So I manfully rebooted the computer and now it gives a blue screen and won't run in safe mod or in last known good configuration.
It did downloaded the Microsoft Windows Recovery Console. It shows the recovery prompt when you restart the computer. On the blue screen it says:

Technical information: Stop: oxoooooo7B (oxBA4C3524, OxC0000034, Ox00000000, ox00000000)

What should I do :(

#4 gringo_pr

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Posted 20 February 2012 - 09:38 PM

Print out these instructions to use while in the Recovery Console:

1.Restart your computer.
2.Before Windows loads, you will be prompted to choose which Operating System to start.
3.Use the up and down arrow key to select Microsoft Windows Recovery Console
4.You must enter which Windows installation to log onto. Type 1 and press 'Enter'.
5.At the C:\Windows prompt, type the following bolded entries, and press 'Enter'

fixmbr
[/list]
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#5 sran

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Posted 20 February 2012 - 10:34 PM

I have done that now it is giving me warning that
" This computer appears to have a non-standard or invalid master boot record.
FIXMBR my damage your partition tables if you proceed.
This could cause all the partitions on the current hard disk to become inaccessible.
If you are not having problems accessing your drive, do not continue.
Are you sure you want to write a new MBR?


What should be my response?

#6 gringo_pr

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Posted 20 February 2012 - 10:55 PM

yes - that is a normal warning


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#7 sran

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Posted 20 February 2012 - 11:33 PM

It says new master boot has been successfully written.
It is at C:\Windows

What should I do next?

#8 gringo_pr

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Posted 21 February 2012 - 12:29 AM

reboot the computer and let me know if it starts


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#9 sran

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Posted 21 February 2012 - 12:35 AM

No its not working gives me blue screen I tried safe mode and last known working condition. It won't boot it is saying to do run CHKDSK /F

#10 gringo_pr

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Posted 21 February 2012 - 01:11 AM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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#11 sran

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Posted 21 February 2012 - 08:45 PM

Hello!

I am very great full for all the help you are providing me and I dearly appreciate it. I have followed all the steps you have provide me. When I go in mnt folder it is showing me sda1 sda2 sda3. But it is not showing sdb at all. And I opened all the sda folders none of them are usb drive. I am not able to find the usb drive. I formatted and created the bootable USB drive in widwos 7 does that make any difference, since we are trying to fix window xp system. I have rebooted the system and re created the USB drive but it is still not showing me sdb (USB drive) only shows sda1,2,3

What should I do next?

#12 gringo_pr

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Posted 21 February 2012 - 08:48 PM

while you are booted into xpud - remove and plug back in the usb


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#13 sran

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Posted 21 February 2012 - 08:57 PM

Thank you! It worked. Here is the report it generated.



Tue Feb 21 20:51:26 UTC 2012
Driver report for /mnt/sda2/i386/SP1/Windows/System32/Drivers /mnt/sda2/i386/SP1/Windows/System32/Drivers/mrxsmb.sys has NO Company Name! /mnt/sda2/i386/SP1/Windows/System32/Drivers/rdbss.sys has NO Company Name!

7f09b37065b61ddbc6116f612e6183d1 /mnt/sda2/i386/SP1/Windows/System32/Drivers/mrxsmb.sys
Microsoft Corporation

1fd256b6025449dca3670574c0229d65 /mnt/sda2/i386/SP1/Windows/System32/Drivers/rdbss.sys
Microsoft Corporation

Driver report for /mnt/sda2/i386/SP2/Windows/System32/Drivers /mnt/sda2/i386/SP2/Windows/System32/Drivers/mrxsmb.sys has NO Company Name!

7b195060ff456fa65954c72c5c1640ff /mnt/sda2/i386/SP2/Windows/System32/Drivers/mrxsmb.sys
Microsoft Corporation

Driver report for /mnt/sda2/Qoobox/Quarantine/C/WINDOWS/system32/Drivers

#14 gringo_pr

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Posted 21 February 2012 - 09:14 PM

Hello


that does not look like the whole report can you check it for me



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#15 sran

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Posted 21 February 2012 - 09:19 PM

That was it. Let me create it again I will re post ASAP.




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