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Ethernet Network Connectivity Problem


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#1 bikerbill

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Posted 19 February 2012 - 09:55 PM

I inadvertently deleted the drivers for my D-Link DFE 530TX+ Ethernet adapter card. I reinstalled the drivers using the original CD. I verified the install by going to Control Panel/System/Hardware/Device Manager. I clicked on Network Adapters and I see the DFE 530TX+ listed. I also went to Add/Delete programs and see DFE 530TX+ listed there. When I power up my system (Dell Dimension E510) the link light on the Ethernet card is steadily illuminated and the activity light blinks. The cable modem activity light also flashes. But when I try to access the internet I get a message saying Internet Explorer cannot display the webpage. When I run the diagnostic it tells me the cable between the modem and the PC is not connected. I verified that the cable is connected and I have tried using a different cable but still get the same message.

So I believe I have a valid cable connection between my PC and the modem, Hardware Manager recognizes my Ethernet card, and the drivers appear to be installed. But I cannot connect to the Internet. What do I check next?

All of this happened after my cat knocked my cable modem onto the floor which knocked the switch on top into Standby mode. I reset the modem to Active mode.

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#2 cryptodan

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Posted 19 February 2012 - 10:09 PM

Power Cycle the modem with the computer off.

Do this in the following order:

1) Shutdown PC

2) Unplug Modem from Wall Outlet

3) Wait 1 to 2 minutes.

4) Power up modem.

5) Wait for 1 to 2 minutes.

6) Power up PC.

#3 bikerbill

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Posted 20 February 2012 - 07:58 PM

Tried that but it didn't work. What did work was to download updated drivers onto a flash drive on another system and then load the drivers onto this system and reinstall them. I don't know why the drivers on the CD that came with the Ethernet adapter wouldn't work now when they did so several years ago (same piece of hardware). But that's just one of the minor mysteries of computers..... Thanks for your suggestion.

#4 cryptodan

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Posted 20 February 2012 - 09:50 PM

Thanks for your solution.




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