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CD-ROM doesn't work, code 39 error, tried many things still doesn't work


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6 replies to this topic

#1 jschuh10

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Posted 19 February 2012 - 01:10 PM

I am trying to use my CD-ROM drive and it doesn't work here are the list of things I have tried

Uninstalled and reinstalled the cd-rom driver it is a Matbleepa UJ-840D CD-ROM/DVD/CD-RW in my HP laptop (Didn't work)

Read stuff about code 39 and removed in the registry edit screen Upperfilters, Upperfilters.bak, Lowerfilters, Lowerfilters.bak and rebooted (Didn't work)

Removed itunes from computer (didn't solve the issue with cd-rom player)

Went back to a system restore point that was before the last time I used the CD-rom player and it worked and that (didn't work as well)

Read a lot of different posts about code 39 and nothing is given after the above steps are taken if it still won't work except to reformat which I would prefer not to do.

Any help would be greatly appreciated.

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#2 Allan

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Posted 19 February 2012 - 01:29 PM

1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. Delete Upper & Lower Filters http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

#3 jschuh10

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Posted 19 February 2012 - 01:39 PM

Tried all those steps and still gives code 39 error

I did have virus issues a couple of months ago but everything seemed fix, had some trouble with my network drives but uninstalled them and reinstalled them and now have no problems just the CD-ROM drive. Don't know if it is related to the virus I had, but I did use the DVD part of the computer after the virus issues and it worked at that time.

#4 noknojon

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Posted 19 February 2012 - 03:56 PM

Hi -

Try THIS M/soft item for Code 39 Error, and run the automatic FixIt item there.
This problem is caused by two Windows registry entries that have become corrupted.
It may be helpful to you -

Good Luck -
EDIT -
Link fixed -

Edited by noknojon, 19 February 2012 - 03:58 PM.


#5 jschuh10

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Posted 20 February 2012 - 11:43 AM

Ran the fixit program, it detected two problems, one was that it couldn't locate the driver and two that couldn't read the CD in the drive. They said it was unable to fix either one of the issues and referred back to the Microsoft website.

#6 James Litten

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Posted 20 February 2012 - 12:04 PM

Hi

Make sure that you are virus free. Last December and again in the past week, I have been very busy with virus cleaning calls. When I clean them it's like 'everything including the kitchen sink' is being thrown at the infected computers and in some instances I'm seeing the file cdrom.sys show up as infected. This would cause the behavior that you are seeing.

James

#7 rotor123

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Posted 20 February 2012 - 12:42 PM

Hi

Try this, If you do not have the I386 folder in the C:\ location (C:\I386) then

Take your windows disk and using another computer copy the I386 folder to a flash drive. Copy that folder to the C:\ on you boot drive. Being sure to use the proper disc.

Once you have the I386 folder try pressing the Windows key + R to get the run box. IN the run box type
sfc /scannow
That should bring up the system file checker which will look for missing, Corrupted or changed system files and if it finds anything it needs to replace normally it would go to the cd drive. In your case Hopefully the I386 folder and that will possibly cure your problems.


http://support.microsoft.com/kb/310747


BTW to test the CD drive itself try booting your OS disc in it. F12 for Thinkpads, Toshibas, Dells. Different keys for other brands.

Good Luck
Roger

Edited by rotor123, 20 February 2012 - 12:44 PM.

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