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TDL4 rootkit problem


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46 replies to this topic

#1 iam_kramer

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Posted 19 February 2012 - 09:43 AM

hello. I run a HP windows vista 64 bit OS, SP 2,

i have posted a topic somewhere else but got told to post here after reading the preparation.
the helping person told me it is a TDL4 and that i need advanced tools.

I have downloaded DDS, log is attached
done the defogger
to my knowledge i can't run GMER because i am 64 bit.


ok. that's where i am now. help is appreciated. Thanks.

Attached Files



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#2 CatByte

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Posted 19 February 2012 - 06:20 PM

Hi

Please do the following:

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    %systemroot%\*. /rp /s
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

NEXT


Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • when the window opens, click on Change Parameters
  • under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System”
  • click OK
  • Press Start Scan
    • As we are only looking for a log of what is on the machine right now > choose to skip whatever is found
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)



NEXT


  • Please download aswMBR.exe and save it to your desktop.
  • Double click aswMBR.exe to start the tool.
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click Scan

  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

Edited by CatByte, 19 February 2012 - 07:41 PM.

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#3 iam_kramer

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Posted 20 February 2012 - 07:47 AM

Hello, thanks for the quick reply!

done all you said. all the logs are attached.. i hope i have attached them all.

thanks.

Attached Files



#4 CatByte

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Posted 20 February 2012 - 08:14 AM

Re-run TDSSKiller, again with the TDLFS scan checked > this time choose to "delete" what it finds:

post the resulting log

NEXT


Refer to the ComboFix User's Guide

  • Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#5 iam_kramer

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Posted 20 February 2012 - 08:22 AM

TDSS log. just downloading combo fix now

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#6 iam_kramer

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Posted 20 February 2012 - 08:56 AM

this is the combo fix log.
on reboot a windows defender operation failure type message came up. i did not disable it before because i didn't know it was on!
I disabled Avast but on reboot it came up with the same "a suspicous file has been located..."

Attached Files

  • Attached File  log.txt   14.72KB   2 downloads


#7 CatByte

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Posted 20 February 2012 - 09:35 AM

"a suspicious file has been located..."

did you note the path as it may have alerted on a file in quarantine already

please run the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#8 iam_kramer

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Posted 20 February 2012 - 09:52 AM

my free Avast anti virus popped up saying "a suspicious hidden object (rootkit) has been detected on your system"
file name: MBR: \\.\PHYSICALDRIVE0\Partition2
file type: root kit hidden boot sector

this is the information, avast pops up with this every now and then, which originally alerted me to the problem.


i have a problem with malwarebytes.. it worked the other day. i try to run and it says. there is a "run time error 5 invalid procedure call or argument"
tried to uninstall in view to download another but un-installing didn't work either

#9 CatByte

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Posted 20 February 2012 - 09:56 AM

OK

was this detection after you used "delete" with TDSSKiller or before?


Please run the following:


Please download Listparts64
Run the tool,
check the "list BCD" box
click "Scan" and post the log (Result.txt) it makes.


Try this for Malwarebytes:

  • Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  • Restart your computer (very important).
  • Download and run this utility.
  • It will ask to restart your computer (please allow it to).
  • After the computer restarts, install the latest version from here.

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#10 iam_kramer

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Posted 20 February 2012 - 10:01 AM

this detection was before and also after. it appeared after the reboot during combofix.

here is the first log for listparts64

i will try the malwarebytes thing now..

Attached Files



#11 iam_kramer

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Posted 20 February 2012 - 10:03 AM

when trying to uninstall MBAM i get this message.

Runtime error (at -1:0):

Cannot Import dll:C\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll


I have never seen this or ever had a problem with MBAB before

#12 CatByte

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Posted 20 February 2012 - 10:16 AM

try using the MBAM clean that I linked you to

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#13 iam_kramer

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Posted 20 February 2012 - 10:36 AM

MBAM log. Quick Scan found nothing.
i need to do the ESET now

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#14 iam_kramer

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Posted 20 February 2012 - 12:01 PM

i did the ESET scan. i couldn't do the online version activex was not appearing in IE and chrome. so i did the different version.

it scanned and found nothing so i couldn't do the "list of threats found" or create a log.

#15 CatByte

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Posted 20 February 2012 - 12:33 PM

OK

Please do the following:

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 6 and Save it to your Desktop.
  • Scroll down to where it says Java SE 6 Update 31
  • Click the Download button under JRE to the right.
  • Read the License Agreement then select Accept License Agreement
  • Click on the link to download Windows x86 Offline and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u31-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

Please post a fresh OTL log and advise how the computer is running now and if there are any outstanding issues

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