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One Email Account, Two Email Logins?

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#1 dezinerite


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  • Local time:04:56 AM

Posted 19 February 2012 - 08:46 AM

Hi everyone!

I'm completely confused. One of my clients is a company and I've shifted their email hosting from webmail to Google apps. I have also transferred their domain name from the previous hosting provider to mine. So I've changed their DNS and it works well with Google apps.

The problem however, is that they still sometimes receive emails from their webmail. The emails that they receive in their webmail are emails from their previous service providers' clients. I don't know if I've explained that well enough.

What I don't understand though, is that HOW is the other email hosting provider able to direct their emails to the webmail, when all DNS points to Google apps? I've even asked my domain registrar to clear the DNS cache in case that was the problem. Does anyone know what might be happening here? Thanks.

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