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BSOD after login


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4 replies to this topic

#1 joyceingle

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Posted 18 February 2012 - 06:02 PM

Here goes my first post, after a lot of lurking. I am using a Dell XPS M1530 laptop using Vista Home Edition. I am encountering the BSOD upon login. I see my desktop for about 20 seconds before fail. I can login in Safemode with network. I use Norton 360 for AV, have ran Spybot for spyware search, Malwarebytes' Anti Malware for malware search, Microsoft Security Essentials for any known security risks and just to clean up caches CC Cleaner. All found something to correct (neice was down for a visit and left me some presents). But dispite cleanup and removal, I am still BSOD on login.


Upon review of the forum Vista/BSOD impressive collection of BSOD topics, I have downloaded BSOD viewer and created a BSOD.txt for review. (Note, I have ran CC Cleaner during my initial search for malware/spyware/virus. I have since attempted a few boots and have learned my lesson on wiping useful information from my dump logs). Here is the content of the BSOD mini dumps:


==================================================
Dump File : Mini021812-05.dmp
Crash Time : 2/18/2012 5:35:41 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82cdf14a
Parameter 3 : 0xad23f6a8
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+3d14a
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.5.0.1017
Processor : 32-bit
Crash Address : iastor.sys+3d14a
Stack Address 1 : ntkrnlpa.exe+44976
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\Mini021812-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 148,288
==================================================

==================================================
Dump File : Mini021812-04.dmp
Crash Time : 2/18/2012 5:17:59 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82cdf14a
Parameter 3 : 0xb0a976a8
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+3d14a
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.5.0.1017
Processor : 32-bit
Crash Address : iastor.sys+3d14a
Stack Address 1 : ntkrnlpa.exe+44976
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\Mini021812-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 148,288
==================================================

==================================================
Dump File : Mini021812-03.dmp
Crash Time : 2/18/2012 5:05:52 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82ce514a
Parameter 3 : 0xb17da6a8
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+3d14a
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.5.0.1017
Processor : 32-bit
Crash Address : iastor.sys+3d14a
Stack Address 1 : ntkrnlpa.exe+44976
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\Mini021812-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 148,688
==================================================

==================================================
Dump File : Mini021812-02.dmp
Crash Time : 2/18/2012 5:02:49 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82ce314a
Parameter 3 : 0x81c546a8
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+3d14a
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.5.0.1017
Processor : 32-bit
Crash Address : iastor.sys+3d14a
Stack Address 1 : ntkrnlpa.exe+44976
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\Mini021812-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 145,992
==================================================

==================================================
Dump File : Mini021812-01.dmp
Crash Time : 2/18/2012 5:00:42 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82ce614a
Parameter 3 : 0xab8bf6a8
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+3d14a
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 7.5.0.1017
Processor : 32-bit
Crash Address : iastor.sys+3d14a
Stack Address 1 : ntkrnlpa.exe+44976
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\Mini021812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 148,288
==================================================

Any help or direction to a BSOD topic more like mine please direct.

Thank you,
Joyce

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#2 Allan

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Posted 18 February 2012 - 06:12 PM

Are you saying you have BOTH Norton AV and MSE installed?

#3 joyceingle

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Posted 18 February 2012 - 06:45 PM

Somehow I can hear the "that's just not right" in your voice, umm, yes. Norton sits as the AV at all times, but when looking for security issues I will pull up and run a scan with MSE.

#4 Allan

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Posted 18 February 2012 - 06:52 PM

You should NEVER have more than one AV installed. They can (and often will) conflict with one another, even if they are not both active. I suggest we start with you posting in the AM I INFECTED forum on this site. Let's know for sure one way or the other if malware is the problem (and iastor.sys is a frequent target of malware).

#5 joyceingle

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Posted 18 February 2012 - 06:54 PM

Thank you.




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