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Windows XP Infected task kill, web redirect


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2 replies to this topic

#1 Regron

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Posted 18 February 2012 - 04:39 PM

I have been given a laptop that seems to have multiple infections.

I first noticed the issue when I tried to open services.msc and it closed approx 2 seconds after opening. I then notices Task Manager would not open via keyboard shortcut or any other method (I have been able to correct this my running a Malwaebytes scan and fix).

The person did not have a antivirus installed. I have since installed Microsoft Security Essentials, but am unable to enable Real Time protection and can only do scans and updates in safe mode (which I ran a scan and it corrected 1 issue). HiJackThis is immediately closed unless running in safe mode (even if renamed), as well as chrome if I try to navigate to a page with hijackthis in the name (again unless in safe mode).

I have run scans with Malwarebytes in safe mode, but after find 4 infections and correcting them (a restart is required to fix) and restarting they are back on the next scan.

I had to run a HiJackThis Scan and remove host entries for bleepingcomputer to be able to get to the site.

I have attached the hijackthis log from before correcting the host entries and from after.

Any help would be appreciated.

Thanks

Attached Files



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#2 nasdaq

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Posted 23 February 2012 - 11:32 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Disable Microsoft OneCare:

Please disable Microsoft OneCare, as it may interfere with the fix.

  • To disable Microsoft OneCare Antivirus:
  • Disconnect from the internet. If you are on a full-time connection such as DSL or cable, disconnect the network cable from the back of your system.
  • Open the Windows OneCare user interface
  • Click View or Change Settings
  • Click the Antivirus Tab
  • Click the radio button to turn the anti-virus off.

  • To disable Microsoft OneCare Firewall:
  • Open the Windows OneCare user interface
  • Click View or Change Settings
  • Click the Firewall Tab
  • Drag down the slider to turn the firewall off.

If this application is still on the computer you should remove it using the Add/Remove Programs list.
http://windows.microsoft.com/en-US/windows/products/security-essentials/onecare
===

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

F3 - REG:win.ini: load=C:\WINDOWS\Microsoft.NET\Framework\hxgdnqm\services.exe
F3 - REG:win.ini: run=C:\WINDOWS\Microsoft.NET\Framework\hxgdnqm\services.exe
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)


Click on Fix Checked when finished and exit HijackThis.

Delete this folder in bold.
C:\WINDOWS\Microsoft.NET\Framework\hxgdnqm\

Restart the computer normally.
---

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be an open door for an infection

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall


Please post the logs and let me know what problem persists.

#3 nasdaq

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Posted 29 February 2012 - 10:10 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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