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Problems with consrv.dll

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#1 pipolwes000


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Posted 18 February 2012 - 12:31 PM

I'm running Windows 7 Home Premium 64 bit with Norton 360 v5.0 as my sole antivirus program.
I was recently having virus problems involving an inability to run Norton, so I downloaded and ran a scan using the Malwarebyte's Anti-Malware tool. Since then I have scanned again with Norton, which came up with a problem involving "consrv.dll (Trojan.Zeroaccess.B)".
I have tried Norton's removal tool, but it apparently only runs on 32 bit operating systems.
Before running MBAM I had some problems with the following items: Norton not running unless I reinstalled it, an ad webpage would occasionally pop up while running Firefox (I don't use IE), occasional boot issues with Windows (especially after installing updates).
Problems I'm still having: Boot issues with Windows (especially after installing updates), not sure about ad webpage yet (but I haven't seen it yet)
The problems seem more like nuisances than actual harmful problems, but I'm not sure if anything worse is happening in the background.
Thanks in advance for your help!

Edited by pipolwes000, 18 February 2012 - 12:31 PM.

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#2 narenxp


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Posted 18 February 2012 - 01:23 PM


You're infected with 64 bit zero access rootkit

Read the guide here


and create a topic here


Wait for expert assistance.Do not run any tools unless instructed

Good luck

Edited by narenxp, 18 February 2012 - 01:23 PM.

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