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I am infected?


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#1 ad030579

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Posted 18 February 2012 - 10:16 AM

Hello

My Windows 7 PC got infected with malware over Christmas but one of your technicians kindly helped me to rid this, for which I am very grateful. However, today I have had someone from an Indian call centre claiming to be from Microsoft on the phone, saying it's in response to me sending error reports to them after various applications (notably Internet Explorer) have crashed. The lady on the phone asked me to right click on 'Computer', select 'Manage', then 'Event Viewer', and 'Administrative Events'. From here, I was able to tell her that I had 72,113 events listed, most of which were either warnings or errors. There was something very suspicious about this woman, especially when she asked me to log onto a bizarre-sounding website so she could remotely access my PC to get rid of these. At that point, I cut her off, concluding this was obviously a scam. However, I'm worried about these 72,113 events now. Could you advise me if these are indeed something to be worried about and, if so, how I can get rid of them? I've done a virus scan using AVG, but this has picked up no infection, though I must admit that Internet Explorer/logging on can sometime take a while to launch sometimes. All very confusing?!!

Many thanks for your anticipated help (again!).

Thanks

Adam

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#2 Broni

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Posted 18 February 2012 - 04:56 PM

That phone call was obviously a scam as Microsoft will never call you.

If your computer is running fine there is no reason to dig through Event Viewer.
Every computer will have some errors listed there.

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