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IE 9 Appcrash with Windows 7 Pro


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54 replies to this topic

#46 AustrAlien

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Posted 09 March 2012 - 10:57 AM

There aren't any files named c:\found

I realised sometime before I went to sleep that CCleaner would have removed those files/folders.
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#47 valerie586

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Posted 09 March 2012 - 11:22 AM

I ran a chkdsk, but don't find a log anywhere.

I opened the Event Viewer and started clicking around. Below is a link to the screen shot from the Diagnostics-Performance folder....not sure if anything here will help or not.

Also wondering if the installation of "Windows XP Mode" has anything to do with this.

http://www.mediafire.com/?0oqd8boy0czawye

#48 AustrAlien

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Posted 09 March 2012 - 11:30 AM

The location in which chkdsk logs can be found ...

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

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#49 valerie586

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Posted 09 March 2012 - 01:49 PM

The computer did not restart after today's check disk, but here is the txt file from a wininit file dated 2/28/12…the date I ran the first SFC/SCANNOW…I remember it did say there were corrupt files, but unable to fix…The CBS log that I don't have access to does have data…it’s 791 kb. Is there anything we can do to get access to it?


Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/28/2012 5:19:35 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 2ndTimeAroundPC
Description:


Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
167680 file records processed.

File verification completed.
330 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
224432 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
167680 file SDs/SIDs processed.

Cleaning up 12 unused index entries from index $SII of file 0x9.
Cleaning up 12 unused index entries from index $SDH of file 0x9.
Cleaning up 12 unused security descriptors.
Security descriptor verification completed.
28377 data files processed.

CHKDSK is verifying Usn Journal...
34857400 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

78099996 KB total disk space.
67942908 KB in 138915 files.
82724 KB in 28378 indexes.
0 KB in bad sectors.
270948 KB in use by the system.
65536 KB occupied by the log file.
9803416 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
2450854 allocation units available on disk.

Internal Info:
00 8f 02 00 88 8d 02 00 e9 9b 04 00 00 00 00 00 ................
04 31 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .1..<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-29T00:19:35.000000000Z" />
<EventRecordID>5596</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>2ndTimeAroundPC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
167680 file records processed.

File verification completed.
330 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
224432 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
167680 file SDs/SIDs processed.

Cleaning up 12 unused index entries from index $SII of file 0x9.
Cleaning up 12 unused index entries from index $SDH of file 0x9.
Cleaning up 12 unused security descriptors.
Security descriptor verification completed.
28377 data files processed.

CHKDSK is verifying Usn Journal...
34857400 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

78099996 KB total disk space.
67942908 KB in 138915 files.
82724 KB in 28378 indexes.
0 KB in bad sectors.
270948 KB in use by the system.
65536 KB occupied by the log file.
9803416 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
2450854 allocation units available on disk.

Internal Info:
00 8f 02 00 88 8d 02 00 e9 9b 04 00 00 00 00 00 ................
04 31 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .1..&lt;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

#50 valerie586

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Posted 09 March 2012 - 02:01 PM

This is a second wininit file from the same day...2/28/12


Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/28/2012 7:51:46 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 2ndTimeAroundPC
Description:


Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
168448 file records processed.

File verification completed.
330 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
The file reference 0xe00000001ab30 of index entry HPSIMP~1.LNK of index $I30
with parent 0xaeef is not the same as 0xf00000001ab30.
Deleting index entry HPSIMP~1.LNK in index $I30 of file 44783.
The file reference 0xb00000001ab30 of index entry WERFAU~2.PF of index $I30
with parent 0xe30f is not the same as 0xf00000001ab30.
Deleting index entry WERFAU~2.PF in index $I30 of file 58127.
The file reference 0xc00000001ab30 of index entry WERFAU~3.PF of index $I30
with parent 0xe30f is not the same as 0xf00000001ab30.
Deleting index entry WERFAU~3.PF in index $I30 of file 58127.
The file reference 0x300000001ab30 of index entry COMPON~1 of index $I30
with parent 0x1ab25 is not the same as 0xf00000001ab30.
Deleting index entry COMPON~1 in index $I30 of file 109349.
225348 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
29 unindexed files scanned.

CHKDSK is recovering remaining unindexed files.
29 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
168448 file SDs/SIDs processed.

Cleaning up 5 unused index entries from index $SII of file 0x9.
Cleaning up 5 unused index entries from index $SDH of file 0x9.
Cleaning up 5 unused security descriptors.
Security descriptor verification completed.
28451 data files processed.

CHKDSK is verifying Usn Journal...
36109272 USN bytes processed.

Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

78099996 KB total disk space.
67961992 KB in 139436 files.
82832 KB in 28454 indexes.
0 KB in bad sectors.
273316 KB in use by the system.
65536 KB occupied by the log file.
9781856 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
2445464 allocation units available on disk.

Internal Info:
00 92 02 00 db 8f 02 00 66 9e 04 00 00 00 00 00 ........f.......
04 31 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .1..<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-29T02:51:46.000000000Z" />
<EventRecordID>5632</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>2ndTimeAroundPC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
168448 file records processed.

File verification completed.
330 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
The file reference 0xe00000001ab30 of index entry HPSIMP~1.LNK of index $I30
with parent 0xaeef is not the same as 0xf00000001ab30.
Deleting index entry HPSIMP~1.LNK in index $I30 of file 44783.
The file reference 0xb00000001ab30 of index entry WERFAU~2.PF of index $I30
with parent 0xe30f is not the same as 0xf00000001ab30.
Deleting index entry WERFAU~2.PF in index $I30 of file 58127.
The file reference 0xc00000001ab30 of index entry WERFAU~3.PF of index $I30
with parent 0xe30f is not the same as 0xf00000001ab30.
Deleting index entry WERFAU~3.PF in index $I30 of file 58127.
The file reference 0x300000001ab30 of index entry COMPON~1 of index $I30
with parent 0x1ab25 is not the same as 0xf00000001ab30.
Deleting index entry COMPON~1 in index $I30 of file 109349.
225348 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
29 unindexed files scanned.

CHKDSK is recovering remaining unindexed files.
29 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
168448 file SDs/SIDs processed.

Cleaning up 5 unused index entries from index $SII of file 0x9.
Cleaning up 5 unused index entries from index $SDH of file 0x9.
Cleaning up 5 unused security descriptors.
Security descriptor verification completed.
28451 data files processed.

CHKDSK is verifying Usn Journal...
36109272 USN bytes processed.

Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

78099996 KB total disk space.
67961992 KB in 139436 files.
82832 KB in 28454 indexes.
0 KB in bad sectors.
273316 KB in use by the system.
65536 KB occupied by the log file.
9781856 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
2445464 allocation units available on disk.

Internal Info:
00 92 02 00 db 8f 02 00 66 9e 04 00 00 00 00 00 ........f.......
04 31 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .1..&lt;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

#51 AustrAlien

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Posted 09 March 2012 - 03:30 PM

CHKDSK is recovering remaining unindexed files.
29 unindexed files recovered.


These files would have been recovered to one of the C:\found.000 directories.

Since you have already tested the hard drive with SeaTools and found it to have passed the tests, it should be safe to do the following ...

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk.
  • Go to Start > Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:

    A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This will take some time to run and at times may appear stalled but just let it run.
    When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

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#52 valerie586

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Posted 09 March 2012 - 08:40 PM

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 3/9/2012 6:29:18 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 2ndTimeAroundPC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
171520 file records processed.

File verification completed.
244 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
221350 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
171520 file SDs/SIDs processed.

Cleaning up 182 unused index entries from index $SII of file 0x9.
Cleaning up 182 unused index entries from index $SDH of file 0x9.
Cleaning up 182 unused security descriptors.
Security descriptor verification completed.
24916 data files processed.

CHKDSK is verifying Usn Journal...
35769400 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
171504 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
3387775 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

78099996 KB total disk space.
64198364 KB in 122588 files.
74804 KB in 24917 indexes.
0 KB in bad sectors.
275724 KB in use by the system.
65536 KB occupied by the log file.
13551104 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
3387776 allocation units available on disk.

Internal Info:
00 9e 02 00 3c 40 02 00 df 32 04 00 00 00 00 00 ....<@...2......
85 2d 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .-..<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-10T01:29:18.000000000Z" />
<EventRecordID>7413</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>2ndTimeAroundPC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
171520 file records processed.

File verification completed.
244 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
221350 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
171520 file SDs/SIDs processed.

Cleaning up 182 unused index entries from index $SII of file 0x9.
Cleaning up 182 unused index entries from index $SDH of file 0x9.
Cleaning up 182 unused security descriptors.
Security descriptor verification completed.
24916 data files processed.

CHKDSK is verifying Usn Journal...
35769400 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
171504 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
3387775 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

78099996 KB total disk space.
64198364 KB in 122588 files.
74804 KB in 24917 indexes.
0 KB in bad sectors.
275724 KB in use by the system.
65536 KB occupied by the log file.
13551104 KB available on disk.

4096 bytes in each allocation unit.
19524999 total allocation units on disk.
3387776 allocation units available on disk.

Internal Info:
00 9e 02 00 3c 40 02 00 df 32 04 00 00 00 00 00 ....&lt;@...2......
85 2d 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .-..&lt;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

#53 valerie586

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Posted 10 March 2012 - 06:04 PM

Had another explorer.exe appcrash today.

#54 valerie586

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Posted 15 March 2012 - 01:15 PM

Info from another BSOD today:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFA8023A28048
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003335FE6
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031512-23197-01.dmp
C:\Users\Preferred Customer\AppData\Local\Temp\WER-80418-0.sysdata.xml

#55 AustrAlien

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Posted 15 March 2012 - 04:43 PM

C:\Windows\Minidump\031512-23197-01.dmp

Please zip up the last minidump and attach to your reply so I can have a closer look.
  • Navigate to C:\Windows\Minidump <<< folder
  • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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