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IE 9 Appcrash with Windows 7 Pro


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54 replies to this topic

#31 AustrAlien

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Posted 03 March 2012 - 12:55 AM

Perhaps it is not the laptop's hard drive that we need to check at all. :exclame:

If you have not dismantled the laptop by now, then please do not feel that you need to that task. I believe that I have made a mistake in identifying the device that the message is referring to.

I have just been double-checking something I was having doubts about: It would seem now that the message "The driver detected a controller error on \Device\Harddisk1\DR1." is referring to some other device (?the external USB-connected hard drive perhaps) and not to the laptop's internal hard drive. If it was a problem with the laptop's hard drive, it would read something like:

"The driver detected a controller error on \Device\Harddisk0\DR0."
  • I just checked another topic that I was working on previously to compare messages and got the above message there, where they only had the one hard drive connected.

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#32 AustrAlien

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Posted 03 March 2012 - 01:11 AM

Please disconnect ... and leave disconnected ... all external devices (except perhaps external keyboard and mouse if you are using them), while we continue our trouble-shooting work on the forum.

Please now test the memory (RAM). That will take you some time to complete testing:
  • Run memtest86+ for at least 24 hours unless you see an error reported beforehand.
Edit to add note: You may use the same method to burn the memtest86+ .ISO file to CD that you used to burn the SeaTools .ISO to CD.

Memory needs to be tested outside of Windows, so memtest86+ is run from a bootable CD.

:step1: To make a bootable CD with memtest86+:
  • Extract the downloaded zip file:
    • Right-click on the zip file and choose Extract all. (Windows XP ... other Windows versions may have different wording.)
      The contents of the zip file (the .ISO image file) will be extracted to a folder in the same location as your zip file.
  • Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
    • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
  • When the CD has been burned and verified as successful, it will be bootable.

:step2: Boot from the newly created CD.
  • You may need to configure BIOS or the Boot Menu to boot first from the CD.
  • memtest86+ will begin running automatically: You need do nothing else at this time.
  • Allow memtest86+ to run un-interrupted.
See the screenshots in this informative link: Diagnose with Memtest86+

There MUST be NO errors what-so-ever:
  • If you see an error, stop the test.
  • Then proceed to test each stick of RAM separately to sort the good from the bad.
A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.
  • Allow memtest86+ to run for 24 hours for maximum confidence in the test result.
memtest86+ will continue running until you stop it:
  • Press the <ESCAPE> key to re-boot the computer, removing the memtest86+ CD.
Reference: Overclockers forums Memtest86+ Guide/How To's
http://www.overclockers.com/forums/showthread.php?t=409152

Edited by AustrAlien, 03 March 2012 - 01:17 AM.

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#33 valerie586

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Posted 03 March 2012 - 01:17 AM

I just removed the hard drive and replaced it, so it's done.

Before I did the Seagate test, I looked to verify the backups on the USB external back-up. Seems it had not been backing things up (since Feb. 18th), yet when I manually initiated a back up, it didn't find any new files to backup. After I manually "copied" my files to the external, I ejected it and plugged it back in. Upon plugging it back in, it requested to run the backup exe program, which I started. Made a change to a file, manually initiated a backup, and it found the changed file and backed up correctly. Perhaps this whole time it's been the external back-up device? That would be a nice surprise and easy fix.

#34 AustrAlien

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Posted 03 March 2012 - 01:25 AM

The external hard drive is definitely high up on my list of suspects for some of your problems. Hence, I need you to leave it disconnected for the duration.

However, there has been considerable system-file corruption on the laptop's hard drive, causing some of your problems too, so that is what we need to investigate firstly. In looking for a cause of the corruption, testing the RAM is a first and basic step. It does take up some considerable time, but it is a necessary first step. For now we will work solely on the laptop itself, with no external devices connected to possibly confuse the issue.
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#35 valerie586

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Posted 03 March 2012 - 08:36 PM

The memtest has been running for 4 hours...so far 5 passes and 0 errors....will let you know at the end of 24 hours.....thank you.

#36 AustrAlien

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Posted 03 March 2012 - 09:15 PM

So far, so good. Let us know if you have any problems/start seeing errors reported.
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#37 valerie586

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Posted 04 March 2012 - 11:34 AM

19 hours, 26 passes, 0 errors.

#38 valerie586

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Posted 04 March 2012 - 04:38 PM

Completed 24 hours, 0 errors.

#39 AustrAlien

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Posted 04 March 2012 - 05:00 PM

Good result! Thank you.

Speccy reports: "Free Space: 9.79GB (13%)"
The minimum free space that you should ever let your Windows system drive get down to is 15% .

You should aim to keep at least 25% free space.
The first thing you should do right now is delete any unnecessary personal files and transfer some of your personal files (such as music, video) to another internal hard drive or to an external USB hard drive or flashdrive. Run CCleaner to get rid of some unnecessary junk.

Re: CCleaner
Download and install with the default settings.

http://majorgeeks.com/CCleaner_Slim_d4191.html
You can run it on a regular basis or anytime you feel like it. You can also configure it to run on startup/shutdown (I think). I just run it once a week/once a month ... something like that. If you right-click on the Recycle bin you will see options there to run or open CCleaner.
  • Do not use the registry cleaner part of CCleaner.

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#40 valerie586

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Posted 04 March 2012 - 09:52 PM

ccleaner has been run and I will continue to move files to the backup hard drive.

Are there any other things I should do now? Should I try to use the external backup drive again?

#41 AustrAlien

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Posted 04 March 2012 - 09:57 PM

Should I try to use the external backup drive again?

Only if necessary to backup &/or transfer your files at this time.

I will get to work on preparing the next step shortly. Will post as soon as I am able to do so.
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#42 valerie586

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Posted 08 March 2012 - 11:32 PM

Computer has been working great until today.
Mozilla wanted me to download a Flash Plugin on the eBay website, so I did. Then when I restarted, I got an error message that explorer.exe quit working, and the printer would not work.
I restarted using the Last Known Good Configuration and all worked well for several hours. Then, computer completely froze up.

Below is the error message when explorer.exe quit working:


Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: StackHash_20df
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 000000005c8d0000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 20df
Additional Information 2: 20df7b89a497d151d572dabf2543a6c0
Additional Information 3: f3ae
Additional Information 4: f3ae25c72c4d28c2d3c4d8b0042c99c0

#43 AustrAlien

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Posted 09 March 2012 - 07:20 AM

Mozilla wanted me to download a Flash Plugin on the eBay website, so I did.

Hmmm ... hope that was not some malware??? How are things working now?

... on a daily basis my system keeps crashing. Almost every time I turn on the computer it goes a check disk, then boots up. Or, I get the BSOD, then it boots up, or it asks for the OS disc and then it boots up.
Today I ran SFC /SCANNOW, it said it found corrupt files, but unable to fix. It gave a location of the log, but I can't find the log. It referred to c:\windows\logs\CBS\CBS.log or windir\logs\CBS\CBS.log.


There has certainly been some file corruption at some time. I just noticed today, the following:

62818 2/18/2012 4:57:06 PM "C:\found.000\dir0000.chk\Services\qbaddins.sys"
352 6/24/2005 4:47:22 PM "C:\found.000\dir0000.chk\Services\QBAI_BankingServices.sys"
2732 6/24/2005 4:51:34 PM "C:\found.000\dir0000.chk\Services\QBAI_CompanyAddins.sys"
919 7/20/2005 1:26:10 PM "C:\found.000\dir0000.chk\Services\QBAI_EmployeeServices.sys"
13833 7/6/2006 4:00:30 PM "C:\found.000\dir0000.chk\Services\QBAI_fsgoforms.sys"
1423 2/18/2012 4:57:06 PM "C:\found.000\dir0000.chk\Services\QBAI_GMT.sys"
2206 2/18/2012 4:57:06 PM "C:\found.000\dir0000.chk\Services\QBAI_KeepCurrentWith2008.sys"
336 2/18/2012 4:57:06 PM "C:\found.000\dir0000.chk\Services\QBAI_OnlineBackupSignup.sys"
351 6/24/2005 4:49:34 PM "C:\found.000\dir0000.chk\Services\QBAI_VendorServices.sys"
4394 6/28/2005 7:17:50 AM "C:\found.000\dir0000.chk\Services\qbftslist.sys"
261 8/15/2002 6:16:56 PM "C:\found.000\dir0000.chk\Services\qbrdsv32.sys"

When chkdsk recovers corrupt files, it saves them to a directory such as: C:\found.000\
Looking at that list of files, I am wondering what else is in the found.000 folder? Please have a look and let me know . Are there any other directories there on C:\ drive along with found.000, with names found.001, found.002 etc. ?

Please zip up the cbs.log, upload the .zip file to a file sharing website and provide a link for me.

Edited by AustrAlien, 09 March 2012 - 07:21 AM.

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#44 valerie586

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Posted 09 March 2012 - 10:37 AM

There aren't any files named c:\found

As before, I don't have access to the cbs.log, so it won't let me zip it.

#45 valerie586

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Posted 09 March 2012 - 10:38 AM

I did a search for "found"....but nothing




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