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IE 9 Appcrash with Windows 7 Pro


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54 replies to this topic

#1 valerie586

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Posted 18 February 2012 - 01:06 AM

I have IE 9 and Windows 7 Professional.

I can no longer use IE, every time it stops working and gives me the following message:




Internet Explorer has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: Flash.ocx
Fault Module Version: 6.0.29.0
Fault Module Timestamp: 3cc47d54
Exception Code: c0000005
Exception Offset: 00054564
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f242
Additional Information 2: f242ec6d63e44ce0e7f84e2227489549
Additional Information 3: 79ff
Additional Information 4: 79ff2526df5808d02c2a2f4b15b5daf5

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#2 Allan

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Posted 18 February 2012 - 08:03 AM

Have you recently updated Adobe Flash Player? If not, download and install the latest release now and let's see what happens.

#3 narenxp

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Posted 18 February 2012 - 08:04 AM

Try the solution given here

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/internet-explorer-9-error-internet-explorer-has/84882111-fe4e-e011-8dfc-68b599b31bf5

#4 Allan

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Posted 18 February 2012 - 08:15 AM

In this particular player the bsod message the OP is receiving makes it clear that Flash Player is causing the problem.

#5 jcgriff2

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Posted 18 February 2012 - 08:59 AM

I have IE 9 and Windows 7 Professional.

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: Flash.ocx
Fault Module Version: 6.0.29.0
Fault Module Timestamp: 3cc47d54


I agree - problem is definitely with Flash.

I don't understand how such an old version was installed -

Timestamp 0x3cc47d54 = Mon Apr 22 21:15:00 2002

Regards. . .

jcgriff2


Microsoft MVP 2009-2015

#6 valerie586

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Posted 28 February 2012 - 11:01 PM

I have updated the Adobe Flash Player, however, on a daily basis my system keeps crashing. Almost every time I turn on the computer it goes a check disk, then boots up. Or, I get the BSOD, then it boots up, or it asks for the OS disc and then it boots up.

Today I ran SFC /SCANNOW, it said it found corrupt files, but unable to fix. It gave a location of the log, but I can't find the log. It referred to c:\windows\logs\CBS\CBS.log or windir\logs\CBS\CBS.log.

Here are some of the other most recent errors:

2/28/12 Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF88006F0C548
BCP3: FFFFF88006F0BDA0
BCP4: FFFFF880012925E7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022812-31543-01.dmp
C:\Users\Preferred Customer\AppData\Local\Temp\WER-74006-0.sysdata.xml


2/23/12
Started up with following errors:
1-AdobeARM kernal32.dll
2-Google Toolbar notifier.ex Entry point not found. Not located in dynamic link library kernal32.dll
Google toolbar is gone

Tried to run Malware Bytes, but it wouldn’t open. Had RunTime Error 53. File not found mbamcore.

Used BleepingComputer.com MBAM remover software/reinstalled ok. Ran scan, no threats


2-21-2012 Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600005EFFE
BCP3: FFFFF88005DE87E0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022112-23150-01.dmp
C:\Users\Preferred Customer\AppData\Local\Temp\WER-66830-0.sysdata.xml

#7 LucheLibre

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Posted 29 February 2012 - 04:09 PM

  • Type the following two commands, pressing Enter after each one:

    :step1: findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

    Important! There is a space between findstr and /c:"[SR]" and %windir%\logs\cbs\cbs.log and >sfcdetails.txt


    :step2: notepad sfcdetails.txt

    Important! There is a space between notepad and sfcdetails.txt

  • Copy/paste the content of notepad into your next post.

===========================================

Considering what you've posted, let's get some more information about your errors.

  • Please follow this procedure: Jcgriff2's BSOD Posting Instructions

    • Important!
    • Running BSOD_Windows7_Vista_v2.64_jcgriff2_.exe will automatically run autoruns.exe. Make sure they both are in the same location.
    • Do not attach the .zip file to your next post as directed in Step 4. It will be too large and will fail. Upload the file to Mediafire (or another file-sharing site) and copy/paste the weblink in your next post.
  • Use Speccy to provide details of your computer's configuration.

    • Download, install, and run.
    • After Speccy has finished gathering information, click File > Publish Snapshot.
    • Click Yes. A web address will be displayed.
    • Click Copy to Clipboard and paste it in your next post.
    • Include your computer's manufacturer and model number, if you haven't already.
  • Please download MiniToolBox and run it.
    • Checkmark following boxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    Result.txt will be saved in the same directory the tool is run.

====================================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#8 valerie586

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Posted 29 February 2012 - 07:42 PM

The first two commands resulted in not finding the file. However, upon a second look, I do see a text file at the following location: c:\windows\logs\CBS\CBS.log But, it tells me access is denied. Not sure how to open it.

I will work on the other items you posted.

#9 valerie586

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Posted 29 February 2012 - 08:03 PM

Here is the Zip File for BSOD_Windows7_Vista_v2.64_jcgriff2_.exe

http://www.mediafire.com/?txnxevehv43zx1a

#10 valerie586

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Posted 29 February 2012 - 08:08 PM

Perfmon Report:

http://www.mediafire.com/?0pbdbz6ujv842oe

#11 valerie586

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Posted 29 February 2012 - 08:19 PM

· OS - Vista/ Windows 7 ? Windows 7
· x86 (32-bit) or x64 ? 64-bit
· What was original installed OS on system? I believe it was Windows XP...not sure what version
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I bought this refurbished from a private individual. I think he said it originally had Windows XP and he loaded up Windows 7.
· Age of system (hardware) Don't Know.
· Age of OS installation - have you re-installed the OS? 2 months

· CPU Intel Core ™2 Duo CPU T7300 @ 2.00 GHz
· Video Card can only find Display Adapter: Mobile Intel 965 Express Chipset Family
· MotherBoard don't know how to find this.
· Power Supply - brand & wattage Dell Input: 100-240V Output: 19.5V

· System Manufacturer Dell
D630
· Exact model number (if laptop, check label on bottom) D630

#12 valerie586

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Posted 29 February 2012 - 08:22 PM

Clicking around in the Control Panel, I found the following:
"These drivers are causing Windows to resume slowly"
Name: Intel Graphics Kernal Mode Driver
Filename: IGDKMD64.sys
Publisher: Intel
Device: Mobile Intel® 965 Express Chipset Family

#13 valerie586

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Posted 29 February 2012 - 09:38 PM

This is the Speccy Report for Dell D630:

http://speccy.piriform.com/results/Fa57wsEv8Vhh4lz7UzboiFg

#14 valerie586

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Posted 29 February 2012 - 09:41 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Preferred Customer (administrator) on 29-02-2012 at 19:40:28
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.22beta
Acronis True Image Home (Version: 13.0.5055)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.62)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.62)
Adobe Reader X (10.1.2) (Version: 10.1.2)
CyberLink Power2Go (Version: 7.0.0.1001)
CyberLink PowerDVD 10 (Version: 10.0.1516)
Google Chrome (Version: 17.0.963.56)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2614.234)
Google Update Helper (Version: 1.3.21.99)
Image Resizer Powertoy Clone for Windows (64 bit) (Version: 2.1)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1749)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Legacy 7.5 (Version: 7.5 )
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Outlook Personal Folders Backup (Version: 1.10.0.0)
Microsoft Picture It! Express 7.0 (Version: 7.0.0.0000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Photo Explosion Deluxe (Version: 2.0)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickBooks Premier: Accountant Edition 2007 (Version: )
QuickBooks Product Listing Service (Version: 2.0.126)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE 10.3 (Version: 10.3)
Roxio Creator DE 10.3 (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Skype™ 5.8 (Version: 5.8.154)
Speccy (Version: 1.15)
Spybot - Search & Destroy (Version: 1.6.2)
SupportSoft Assisted Service (Version: 15)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2727)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0436)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0210)
TurboTax 2011 wksiper (Version: 011.000.1507)
TurboTax 2011 wmoiper (Version: 011.000.1507)
TurboTax 2011 wrapper (Version: 011.000.0120)
TurboTax 2011 wutiper (Version: 011.000.1401)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows XP Mode (Version: 1.3.7600.16423)

**** End of log ****

#15 valerie586

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Posted 29 February 2012 - 09:43 PM

I haven't done the RAM and HDD Diagnostics from the BSOD Posting Instructions. Please let me know if these need to be done.




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