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Windows 7 Can't run any programs


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12 replies to this topic

#1 rpoy

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Posted 17 February 2012 - 08:48 PM

Hi!

I'm trying to fix a friend's laptop: Dell - Windows 7. Can't run the properties to find out any more than that.

Only a few programs seem to run. IE64 but not IEx86 and Task Manager.
I plugged in an additional monitor and the monitor setup ran but that's about it - no other programs will start.

I tried to run rkill but that wont work.

Any ideas would be great.

thanks!

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#2 Guest_Computer-man_*

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Posted 18 February 2012 - 07:50 AM

Hello rpoy,


When I see your message, than do I think on a Windows Registry problem.
Have you check the Laptop drive with chkdsk ?
Chkdsk program analyzed the drive and in the most cases fix it the problem.
What you also can do is, check the Windows Registry with the CCleaner program.
CCleaner ask you or you want make a backup, you says yes.
If CCleaner find nothing and also chkdsk not, than is there a problem with the drive self.

#3 hamluis

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Posted 18 February 2012 - 08:19 AM

What does your friend...indicate were symptoms of a problem...before turning said system over to you?

Can you boot into safe mode?

Any indication (by your friend) that malware is involved? If not, why were you trying to run Rkill?

Louis

#4 rpoy

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Posted 18 February 2012 - 09:44 AM

Hi!

Thank your for the reply!

The problems she indicated was that it was slow and that they could not run any programs. Which I verified.

Based on a quick search, I believe that its a malware issue. I saw that RKill might help. I indeed tried booting into safe mode and running Rkill, but that didn't work. I have the computer in safe mode currently. I tired to run process explorer but couldn't get that to run either. When I try an launch a program, I can see in the Task Manager, a program with a * then the program stops.


Any ideas on what I should try next?

thank you very much for your help!

Edited by rpoy, 18 February 2012 - 11:12 AM.


#5 hornhonker

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Posted 18 February 2012 - 11:54 PM

You might try (on another computer) downloading the bitdefender recovery ISO disk. Boot to it on the problem compter and let it do it's thing.

#6 LucheLibre

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Posted 19 February 2012 - 12:22 AM

Considering what you've posted, I suggest creating a new thread on the Virus, Trojan, Spyware, and Malware Removal Logs board.

Very Important! Carefully read through and follow these instructions before posting.

After you have created the new thread, post a reply here with a link to that thread.

For the DDS step, the malware might allow it to run. You may be able to rename it explorer.exe or iexplore.exe and try to run it.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#7 rpoy

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Posted 19 February 2012 - 02:43 PM

Hi!

Thanks. The new topic is here

Mod Edit: Deleted post in MRL, no logs, issues solved by restore to factory defaults ~ Hamluis.

Edited by hamluis, 21 February 2012 - 03:11 PM.


#8 Malware sucks

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Posted 21 February 2012 - 12:31 PM

Sounds like what i got ill let ya know if it gets fixed. we can probly join threads.

#9 rpoy

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Posted 21 February 2012 - 12:39 PM

Hi!

Id appreciate that. I'm still working on this. I cant even do a system restore. I was just searching to find out if there is any way to have a USB boot drive and run some kind of virus scan.

I would just rebuild the computer, but there are no Windows disks.
I think its a grad conspiracy by Microsoft to get us all purchase another OS! <_<



thanks!

Here is our answer - looks like a rebuild to me.

Edited by rpoy, 21 February 2012 - 12:46 PM.


#10 Dima Tiunov

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Posted 21 February 2012 - 01:18 PM

Есть такая программа AMMYY_Admin.exe
Могу помочь
Надо инет обязательно

#11 caperjac

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Posted 21 February 2012 - 01:19 PM

Hi!


I would just rebuild the computer, but there are no Windows disks.
I think its a grad conspiracy by Microsoft to get us all purchase another OS! <_<


thanks!


that would be Dell conspiracy not Microsoft,as Dell was the one who didn't supply the disk ,the first buyer is suppose to create the disks or purchase the disk from Dell . the laptop should have a recovery partition on it ,usually accesed by hitting a f key on bootup ,try using a f key to get the boot option and you should be able to boot to the recovery ,not positive but it should be f10 for f11-f12 even

My answers are my opinion only,usually


#12 rpoy

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Posted 21 February 2012 - 01:45 PM

AH HA!!!!

I knew it was something!

Yes there is a way to rebuild the system using the Function Keys - now that you mention it, I do remember that. Based on this post, it is recommended that a full reformat of the drive. Is that possible using the f keys.

You can also request your CDs from Dell!

thanks

#13 caperjac

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Posted 21 February 2012 - 04:49 PM

the recovery will/should format the drive

My answers are my opinion only,usually





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