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Sata ATA AHCI BIOS


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#1 Horseshoes

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Posted 17 February 2012 - 04:37 PM

When I turn on my Dell XPS 410 I can't get by a screen that says:

Serial ATA AHCI BIOS Version iSrc 1.02.22 07062006
Copyright © 2003-2006 Intel Corporation
**this version supports only hard disk and CDROM drives**

Controller bus#00, device#1f, function#02: 02 ports, 02 devices
Port--00: hard disk, wdc wd2500js-75ncb3
(this drive is controlled by the RAID BIOS)
Port--01: CDROM, nec DVD+/-rw nd--3650A
AHCI BIOS installed
Intel® matrix storage manager option rom v6.0.0.1022 ICH8R
Copyright© 2003-2006 intel corporation. All rights reserved.

I have no idea what to do. Please help.

Thank you

Edited by hamluis, 17 February 2012 - 06:52 PM.
Moved from Am I Infected to XP.


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#2 hamluis

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Posted 17 February 2012 - 07:07 PM

Can you boot into safe mode?

Any onscreen error messages?

The lines you list...are from the BIOS, which is part of the normal boot process.

Louis

#3 Horseshoes

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Posted 17 February 2012 - 08:15 PM

Can you boot into safe mode?

Any onscreen error messages?

The lines you list...are from the BIOS, which is part of the normal boot process.

Louis


There are no other messages besides what's posted and I can not boot into safe mode and I can not get past the original message. I am able to boot into Set up and Boot Menu.

#4 James Litten

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Posted 17 February 2012 - 08:36 PM

Hi

Did you do anything with your hard drives before this happened?

Also does hitting

ctrl i

do anything?

Have you left it at that screen for about 15 minutes or so to see if it changes? If not, you can try that.

James

#5 Horseshoes

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Posted 17 February 2012 - 08:42 PM

Hi

Did you do anything with your hard drives before this happened?

Also does hitting

ctrl i

do anything?

Have you left it at that screen for about 15 minutes or so to see if it changes? If not, you can try that.

James


I didn't do anything with my hard drives before this. I have a feeling that my computer is infected because I don't know why else it would start doing this. I have waited hours to see if my computer gets past this message and it doesn't. Control i doesn't do anything

#6 James Litten

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Posted 17 February 2012 - 09:22 PM

A virus is certainly a possibility.

Might be a hard drive problem, might be a BIOS setting was reset or changed.

Your computer (Dell XPS 410) typically comes with two hard drives in a RAID configuration. There are two choices for the the RAID Level.

Level 0
Doubles your drive capacity and speeds up disk access.
If one drive goes bad, you lose all data.

Level 1
Protects your system so that if one drive goes bad, you use the other one and replace the bad drive.

Do you know if your system has 2 drives configured for RAID and if so do you know if it was for RAID 0 or RAID 1?

I haven't worked on one of these in years so maybe someone else with more recent experience can jump in and help us get you booted up.

James

#7 Horseshoes

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Posted 17 February 2012 - 09:30 PM

Unfortunately I do not know if my system has 2 drives configured for RAID. I do not know much about computers in general though.

Really hope I can get this figured out. I use Mozy to back up all my data so hopefully I won't lose anything if the worst happens.

Thanks for your help guys.

#8 James Litten

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Posted 17 February 2012 - 09:47 PM

I just checked and I have none here to look at to help me guide you (I have lots of Dell desktops :) ).

Let's see if someone else comes along who knows more about Dell desktop RAID configurations.

If not, I will take you through it slowly.

#9 James Litten

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Posted 19 February 2012 - 11:09 AM

Are you still looking for help on this?

If so, I can suggest a few things to try.

Also, you might want to add this phrase to the title or subtitle if you can...

"Intel Matrix Storage Manager freezes"

James

#10 hamluis

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Posted 19 February 2012 - 11:29 AM

To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_300428&isLegacy=true

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

Louis

#11 Horseshoes

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Posted 21 February 2012 - 12:33 AM

To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_300428&isLegacy=true

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

Louis


Thanks for your help.

Here's the response from the PSA:

Drive 0: pass
Drive 1: diagnostics not supported
Drive 2: no device
Drive 3: no device
Drive 4: no device
Drive 5: no device

It told me that utility partition not available.

#12 James Litten

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Posted 21 February 2012 - 12:55 PM

Hi Horseshoes

It appears that you only have one drive so we can try turning off the Intel Matrix Storage Manager (which is where you are crashing).

To turn it off, you can go into your BIOS settings (F2 for Set Up) and change
SATA Operation
to
RAID Autodetect/ATA

as described on page 129 of the service manual at
http://support.dell.com/support/edocs/systems/xps410/en/OM_EN/YH251A02.pdf

Try booting. If that does not work go back into Set Up and set the SATA Operation back to what it was.

James

#13 Horseshoes

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Posted 21 February 2012 - 03:03 PM

Hi Horseshoes

It appears that you only have one drive so we can try turning off the Intel Matrix Storage Manager (which is where you are crashing).

To turn it off, you can go into your BIOS settings (F2 for Set Up) and change
SATA Operation
to
RAID Autodetect/ATA

as described on page 129 of the service manual at
http://support.dell.com/support/edocs/systems/xps410/en/OM_EN/YH251A02.pdf

Try booting. If that does not work go back into Set Up and set the SATA Operation back to what it was.

James


Hi James

I changed to RAID Autodetect/ATA and now I just get stuck on a black screen with a blinking cursor.

#14 James Litten

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Posted 21 February 2012 - 03:14 PM

Okay, change it back.

Did running the Dell PSA give you any error codes at all?

I noticed that you said...

It told me that utility partition not available.

Does this PC have the original operating system on it or did you upgrade it or reinstall it at some point?

James

#15 ReviverSoft

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Posted 21 February 2012 - 03:26 PM

Just curious, have you check the devices (HDD/ODD) individually using an adapter/cable?
ReviverSoft - Happy to help!




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