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Windows XP - Is it malware or bad hardware?


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#1 ZeldaB

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Posted 17 February 2012 - 04:36 PM

I have a desktop and a laptop. The desktop recently gave me the Blue Screen of Death, rebooted itself, repeat repeat repeat ... voila, boots back into Windows. Asked a computer repair service to run diagnostics via networking system, they did, charged $40, said nothing wrong ... and then computer gave Blue Screen of Death and shut down, rebooted, etc. Kept doing that. Sometimes it would work for a few hours, other times not so much. Went to library and checked out Troubleshooting and Maintenance for Dummies. Found out how to restore. Did. Now desktop works.

While desktop was malfunctioning, took it offline and was using laptop. One day trying to find lyrics to "Hey Mr. Tambourine Man" suddenly has bunches 'o' windows popping up telling me how badly my system was infected, and zipping around saying they were scanning and downloading things -- I didn't click on anything, just watched a couple of seconds in horror, then shut down the internet connection ASAP.

After restoring the desktop, found your site and got some instructions on cleaning malware off of infected computer. Tried that with laptop. Maybe I succeeded ... I'm not 100% certain, but it seems to be okay. Maybe. I have noted that when I open sub-directories the list of files appears, then vanishes a moment, then repopulates. It didn't used to do that. (???)

A friend of mine contacted me just after I'd been through that and said his computer was giving him a blue screen and failing to let him do anything. I thought maybe I could help, since I still have the "Dummies" book, and had just done a system restore with apparent success. I went to his house to see what I could do. I could do nothing, because the computer wasn't recognizing the keyboard or mouse. I took it home so I could use my computer to access the 'net and download a bootable disk to try to get the keyboard and mouse to work. I don't know whether the computer saw the boot disk or not, but when the disk was in place and prior to Windows opening, I was able to use F8 to get into Safe Mode. I had downloaded some recommended anti-malware programs to a flash drive, and used these to try to clean the computer. Seemed to be working for a bit. Got online to update MSE and that worked. Malwarebytes update failed. Read that I might need to uninstall Malwarebytes and reinstall, and would need the code he'd received via email to reactivate the clean install. Opened AOL to check for the old email ... and instantly got some really nasty pop-ups, lots of whirring and clicking noises in the 'puter, and disconnected from the 'net again. Then computer said MSE hadn't been updated and no scans run since January (I'd run 2, and had updated successfully the day before.) I tried ... perhaps too many things. I kept reading advice and trying it out, and having limited success, but then something would undo it all. (Yes, I know this is too vague to be useful, but I started out hand-writing a log of each thing I did and after 2 or 3 days, got a bit sporadic about it, and really don't remember each step or the order taken.) And yesterday the system crashed, and when I tried to reboot it, the screen remained black. Keyboard works -- I can hit F8, and I know it's giving me the option of going to Safe Mode, but it's many years since I worked on a blind terminal.

I connected the screen to my desktop and it works. So it's either some malware that has affected the display driver or a hardware issue, but I don't know which. The keyboard problem had also recurred, and I'd managed to fix it again, prior to the display going out. Again -- malware or bad hardware?

Before I give up and take it to the shop to let the experts have a whack at it, I thought I'd ask for advice here.

The friend for whom I'm doing this is disabled. I gave him the computer. He doesn't use it for work, but does occasionally use it for important disability-related stuff. Mostly it is for entertainment (in a life where entertainment options are somewhat limited). He's on a very limited fixed income, so I'd like to help him if I can. He said it would be nice if he doesn't lose his files, but if he can just have the computer back in operable condition, without files, that's better than as-is. AND the selfish part of my "help" is that I really do want to learn how to fix these (as you say) bleeping computers. (Especially after paying $40 for nothing much on the last little experience with the professionals. Hmmm.)

Please let me know if there is anything I can do, or if we're past the point of no return. I have itsy bitsy glimmerings of understanding and experience re: how computers work (many years as a user, but no technical training other than one introductory programming class about 20 years ago). I can follow instructions and construct intelligible sentences. I am not afraid of screwdrivers, if it comes to that.

Many thanks!

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#2 boopme

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Posted 18 February 2012 - 10:52 PM

Ok, if you have the machine connected and cab see then lets do these.
We need some info...
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ZeldaB

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Posted 20 February 2012 - 03:03 PM

This is lovely, detailed information, and I am tempted to run through it on both my laptop and desktop for practice, perhaps, as well as to ensure they are both truly clean. However, friend's computer has no monitor (I can physically connect a monitor to it -- but the monitor remains just a black screen).

Could you direct me to a download to create (burn) a bootable disk? Since I connected my own monitor to the friend's computer and it stayed black, then connected it to my own computer, and it works as well as ever, I presume the problem lies in either a driver issue or a hardware issue, but I don't know which. I'm guessing that if the problem is a driver, using a bootable disk might get around that ... am I on the right track, or totally off base?

Thanks!

#4 ZeldaB

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Posted 20 February 2012 - 03:39 PM

After posting last query, searched BC site and found a post that directed to ARCDC link to create a burnable disk. Downloaded, but stumped at query of whether I want to use it as-is or add any files. Do I need to download a new universal display driver, and if so, where do I go to get that?

Thank you again!!!

#5 boopme

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Posted 20 February 2012 - 04:18 PM

Zelda I am not an expert at that but I can say to look at this of ask that in the XP forum an advisor there can help you faster than I on that.

Slipstreaming Windows XP To Create a Bootable Windows XP CD or DVD
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ZeldaB

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Posted 25 February 2012 - 12:54 AM

Hi,

I'm running through the process on my own desktop -- I will have to figure out something else to do for the friend's computer 'cause the monitor won't work. But this will help me make sure this system is clean, and maybe I'll have a chance to use it on his system later. Here is the log you indicated I should post after running the MiniToolBox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 24-02-2012 at 22:39:45
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetXtreme Gigabit Ethernet = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : ZeldaB

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Home

Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet

Physical Address. . . . . . . . . : 00-13-20-55-70-47

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

205.171.2.25

Lease Obtained. . . . . . . . . . : Friday, February 24, 2012 10:35:42 PM

Lease Expires . . . . . . . . . . : Saturday, February 25, 2012 10:35:42 PM

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: google.com
Addresses: 74.125.225.133, 74.125.225.134, 74.125.225.135, 74.125.225.136
74.125.225.137, 74.125.225.142, 74.125.225.128, 74.125.225.129, 74.125.225.130
74.125.225.131, 74.125.225.132



Pinging google.com [74.125.225.68] with 32 bytes of data:



Reply from 74.125.225.68: bytes=32 time=52ms TTL=57

Reply from 74.125.225.68: bytes=32 time=51ms TTL=57



Ping statistics for 74.125.225.68:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 51ms, Maximum = 52ms, Average = 51ms

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: yahoo.com
Addresses: 98.139.127.62, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=45ms TTL=54

Reply from 209.191.122.70: bytes=32 time=45ms TTL=55



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 45ms, Maximum = 45ms, Average = 45ms

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 55 70 47 ...... Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 10
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.2 192.168.0.2 10
192.168.0.2 255.255.255.255 127.0.0.1 127.0.0.1 10
192.168.0.255 255.255.255.255 192.168.0.2 192.168.0.2 10
224.0.0.0 240.0.0.0 192.168.0.2 192.168.0.2 10
255.255.255.255 255.255.255.255 192.168.0.2 192.168.0.2 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/24/2012 00:57:00 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (02/24/2012 00:56:53 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/23/2012 01:52:59 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (02/23/2012 01:52:55 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/17/2012 00:31:17 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (02/13/2012 04:19:21 PM) (Source: Application Hang) (User: )
Description: Fault bucket -1544775435.

Error: (02/13/2012 04:19:17 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 9.0.1.4371, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/07/2012 00:43:19 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (02/07/2012 00:43:09 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/01/2012 02:18:33 AM) (Source: Application Error) (User: )
Description: Faulting application wpwin9.exe, version 9.0.0.528, faulting module gi90.dll, version 9.0.0.528, fault address 0x00013827.
Processing media-specific event for [wpwin9.exe!ws!]


System errors:
=============
Error: (02/24/2012 10:35:54 PM) (Source: Service Control Manager) (User: )
Description: The SAVRTPEL service failed to start due to the following error:
%%3

Error: (02/24/2012 10:35:54 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service depends on the SSDP Discovery Service service which failed to start because of the following error:
%%1058

Error: (02/24/2012 10:34:26 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service g7bs_device with arguments ""
in order to run the server:
{323CE21C-A448-40AA-BA74-7FCF1E441086}

Error: (02/24/2012 10:33:56 PM) (Source: Service Control Manager) (User: )
Description: The g7bs_device service failed to start due to the following error:
%%1053

Error: (02/24/2012 10:33:56 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the g7bs_device service to connect.

Error: (02/24/2012 10:33:56 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service g7bs_device with arguments ""
in order to run the server:
{323CE21C-A448-40AA-BA74-7FCF1E441086}

Error: (02/24/2012 09:17:00 PM) (Source: Service Control Manager) (User: )
Description: The Universal Plug and Play Device Host service depends on the SSDP Discovery Service service which failed to start because of the following error:
%%1058

Error: (02/24/2012 09:17:00 PM) (Source: DCOM) (User: Owner)
Description: DCOM got error "%%1068" attempting to start the service upnphost with arguments ""
in order to run the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (02/24/2012 10:12:09 AM) (Source: Service Control Manager) (User: )
Description: The SAVRTPEL service failed to start due to the following error:
%%3

Error: (02/24/2012 10:12:09 AM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service depends on the SSDP Discovery Service service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (02/24/2012 00:57:00 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (02/24/2012 00:56:53 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/23/2012 01:52:59 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (02/23/2012 01:52:55 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/17/2012 00:31:17 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (02/13/2012 04:19:21 PM) (Source: Application Hang)(User: )
Description: -1544775435

Error: (02/13/2012 04:19:17 PM) (Source: Application Hang)(User: )
Description: firefox.exe9.0.1.4371hungapp0.0.0.000000000

Error: (02/07/2012 00:43:19 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (02/07/2012 00:43:09 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/01/2012 02:18:33 AM) (Source: Application Error)(User: )
Description: wpwin9.exe9.0.0.528gi90.dll9.0.0.52800013827


=========================== Installed Programs ============================

.NET Framework Enterprise Code Access Security Policy (Version: 1.0.2411.0)
32 Bit HP CIO Components Installer (Version: 3.1.1)
6500_E709_eDocs (Version: 1.00.0000)
6500_E709_Help (Version: 1.00.0000)
6500_E709n (Version: 50.0.165.000)
Adobe Acrobat 4.0 (Version: 4.0)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Reader 7.0.9 (Version: 7.0.9)
America Online (Choose which version to remove)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
AnswerWorks Runtime
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AVG PC Tuneup (Version: 10.0.0.27)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 120.0.194.000)
ccCommon (Version: 103.0.2.10)
CenturyLink Installer (Version: 1.0)
CKMAG5
Corel Applications
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
Digital Media Reader (Version: 1.10)
DocMgr (Version: 120.0.000.000)
DocProc (Version: 12.0.0.0)
Fax (Version: 120.0.194.000)
Firewire Family (Version: 5.10.0.5023x19v4)
Freemake Video Converter version 1.3.0
Google SketchUp 8 (Version: 3.0.3117)
GPBaseService2 (Version: 120.0.194.000)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Officejet 6500 E709 Series (Version: 12.0)
HP Smart Web Printing (Version: 4.05)
HP Solution Center 12.0 (Version: 12.0)
HP Update (Version: 4.000.011.006)
HPProductAssistant (Version: 120.0.194.000)
Intel Audio Studio (Version: 1.57.3000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4299)
J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Learn2 Player (Uninstall Only)
Live 6.0.1
Logitech Desktop Messenger
Logitech iTouch Software
Logitech MouseWare 9.79.1
MarketResearch (Version: 120.0.226.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Picture It! Library 10 (Version: 10.0.0612)
Microsoft Picture It! Premium 10 (Version: 10.0.0612)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
Multimedia Keyboard Driver
Napster (Version: 3.0.3.7)
Napster Burn Engine (Version: 2.5.0000)
Nero BurnRights
Nero OEM
Netflix Movie Viewer (Version: 1.2.211)
Network (Version: 120.0.194.000)
OCR Software by I.R.I.S. 12.0 (Version: 12.0)
PaperPort (Version: 9.02.0814)
PowerDVD
ProductContext (Version: 50.0.165.000)
Quicken 2001 Home & Business
QuickTime
RapidSketch Web Component (Version: 1.00.0000)
RealPlayer Basic
Scan (Version: 12.0.0.0)
Sentrilock Card Utiltity (Version: 1.0.2)
SigmaTel Audio (Version: 5.10.4441.0)
SmartWebPrinting (Version: 120.0.194.000)
Soft Data Fax Modem with SmartCP
SolutionCenter (Version: 120.0.194.000)
Sound Organizer (Version: 1.1.1.12161)
Status (Version: 120.0.194.000)
Toolbox (Version: 120.0.194.000)
TrayApp (Version: 120.0.194.000)
TurboTax 2008
TurboTax 2008 wcoiper (Version: 008.000.0118)
TurboTax 2008 WinPerFedFormset (Version: 008.000.0341)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0219)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0197)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.1007)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0433)
TurboTax 2008 wrapper (Version: 008.000.0065)
TurboTax 2009
TurboTax 2009 wcaiper (Version: 009.000.1050)
TurboTax 2009 wcoiper (Version: 009.000.0687)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 wcaiper (Version: 010.000.1393)
TurboTax 2010 wcoiper (Version: 010.000.1335)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax Deluxe 2007
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB972636) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
VersaJette M300
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 120.0.194.000)
Windows Driver Package - SCM Microsystems Inc. (SCR3xx USB Smart Card Reader) SmartCardReader (11/07/2006 4.35.00.01) (Version: 11/07/2006 4.35.00.01)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Media Center Edition 2005 KB2628259
Windows XP Service Pack 3 (Version: 20080414.031525)
XML Paper Specification Shared Components Pack 1.0

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 1011.83 MB
Available physical RAM: 572.88 MB
Total Pagefile: 2425.89 MB
Available Pagefile: 2092.94 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.1 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:228.71 GB) (Free:157.35 GB) NTFS
2 Drive d: () (Fixed) (Total:4.16 GB) (Free:0.98 GB) FAT32

========================= Users: ========================================

User accounts for \\ZELDAB

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini011412-01.dmp
C:\WINDOWS\Minidump\Mini011912-01.dmp
C:\WINDOWS\Minidump\Mini011912-02.dmp
C:\WINDOWS\Minidump\Mini011912-03.dmp
C:\WINDOWS\Minidump\Mini011912-04.dmp
C:\WINDOWS\Minidump\Mini011912-05.dmp
C:\WINDOWS\Minidump\Mini022308-01.dmp

**** End of log ****

#7 ZeldaB

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Posted 25 February 2012 - 10:49 AM

Completed the rest of the instructions. SuperAntiSpyware says it found 214 threats (one serious, the others Adware) and removed them. MalWareBytes found nothing.

#8 boopme

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Posted 25 February 2012 - 10:57 AM

You will need to enter device manager and find the display drivers to up date
How To Update Drivers in Windows XP

There are a few outdated apps on here some need yo be removed and some replaced.
NOTE: untick any box that says Install (XXX) Toolbar)
Remove these old ones ..reboot then install new.

Adobe Acrobat 4.0 (Version: 4.0),remove is replaced with new Reader below

Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
http://get.adobe.com/flashplayer/

Adobe Reader 7.0.9 (Version: 7.0.9)
http://www.adobe.com/products/reader.html

J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
Java™ 6 Update 22 (Version: 6.0.220)
You want the 2nd from the bottom once you are at the download page. -->> Windows x86 Offline 19.38 MB,, jre-7u3-windows-i586.exe

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u3-windows-i586.exe (or jre-7u3-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.







If using these ,update if not Remove
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services

Edited by boopme, 25 February 2012 - 11:48 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ZeldaB

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Posted 27 February 2012 - 03:48 PM

Thanks, Boopme -- I'll run through these instructions and try to get it all done ASAP. I appreciate your help!

#10 boopme

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Posted 27 February 2012 - 10:57 PM

I;ll look back after you post again,take your time.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ZeldaB

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Posted 08 March 2012 - 04:19 AM

Hi Boopme,

I tried to update driver for display, and there is apparently no more current driver available. The display works. The monitor didn't come with drivers, but uses the generic Windows driver. I called the company that manufactured/sold the monitor, and they say just use the Windows drivers. Let me know if there's something I'm not understanding about your instruction, please.

The Adobe 4 I use, and it's the version you have to buy, not a free download. Yeah, I could buy a newer version from Adobe to get the functions, but ... this one works.

I am constantly offered new versions of stuff from Adobe, and their user agreement for the Active X stuff is a non-starter for me. I'll just remove it from my system.

I don't think I need Java, either, so just removed it from my system.

Anything else?

Thanks for your time!

#12 ZeldaB

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Posted 08 March 2012 - 04:27 AM

Two other questions:

1) In the MiniToolBox report, there's a program called MarketResearch in the list of installed programs. What's that? It doesn't show up on my Add/Delete Programs list. It doesn't sound like something I want.

2) My Nero (which came installed on the computer) no longer works. It tells me it's missing a file (some files?) and says I should reinstall ... not an option, since I never had the CD, just the pre-install. Anyway for me to fix this? I found it useful.

Thanks!

#13 boopme

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Posted 08 March 2012 - 11:59 AM

The MarketResearch (120.0.226.000) looks like a Hewlitt/Packard app. Probably a little tracking product.

http://www.appdeploy.com/software_t/detail.asp?id=198261


One more scan please,but I think you have a hard/software issue.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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