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Laptop acting lazy


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#1 Sarthos

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Posted 17 February 2012 - 03:24 PM

My laptop (Dell Inspiron 15 M5010, Windows 7 Home Premium) has started turning extremely lethargic and freezing lately. But not the kind of freezing I'm used to where Task Manager will tell me "CPU usage 100%" or where the mouse turns into the hourglass and just sits there, it's more like Task manager is showing extremely low CPU usage (like 0-6%) and things just turn unresponsive. It's like the computer isn't even trying to work, I don't hear the hard disk spinning, the fan doesn't turn up, nothing. So, is there any way to tell if this is an issue with a hard disk, RAM, or processor failure? It has an AMD Phenom II N850 Triple Core Processor 2.20 GHz, 4 GB of RAM, and the hard drive says WDC WD50 00BEVT-75A0RT0 Disk. But yah, any good way to find out if I'm experiencing hardware failure? Thanks

Edited by Sarthos, 17 February 2012 - 03:27 PM.


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#2 Tim the Wizard

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Posted 17 February 2012 - 03:56 PM

There are several boot utilities to test if components are failing. First I would recommend the stuff included with Ultimate Boot CD. As far as it being lazy have you checked if you are infected with any baddies? Also check that your power settings dont make your HDD stop after 10 mins.

#3 Sarthos

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Posted 18 February 2012 - 12:46 AM

Odd, Windows just crashed, showed a blue screen and all I was able to see was IRQL NOT LESS OR EQUAL, dunno if I can find a log or something like that. The power settings say the hard drive will shut off after 20 minutes of inactivity.

#4 fEaR iTsElF510

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Posted 18 February 2012 - 12:52 AM

If possible try getting a ubuntu setup disk, if you are not aware ubuntu is another type of OS, if you can it will give you the option of "trying it from the CD" you can run a smart status on the hard drive. Odds are thats what it is considering it is a mechanical device. When it shuts off does it beap at you???

#5 Sarthos

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Posted 18 February 2012 - 01:31 AM

Pretty sure it did beep at me, any version of ubuntu that's particularly good to use? I've used puppylinux before off of a flash drive. Tried the Western Digital Data Lifeguard Diagnostics, it tells me that the SMART test passed.

#6 Sarthos

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Posted 21 February 2012 - 10:56 AM

Okay, any advice at all on what to do? The Hard Drive claims it's passing the SMART test, any way to figure out if I have a RAM/processor/thermal issue? This is really stupid, it seems like half the time I try to use it, my computer isn't even trying to work, and I really need this thing to work for school and such.

#7 Artrooks

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Posted 22 February 2012 - 02:58 PM

Hello Sarthos,

not the kind of freezing I'm used to where Task Manager will tell me "CPU usage 100%"

  • Have you recently had a malware infection? Could you be infected?
  • What specific security software (AV, anti-malware, firewall, etc.) is currently running on your computer?
  • Check for any "minidump files."
  • Download Nirsoft's BlueScreenView.zip from here and save it to your desktop.
  • Unzip the file and run BlueScreenView.exe.
  • When the scan has completed, click "Edit" from top menu, then "Select all."
  • Next, go to "File," "Save selected items."
  • Save it as "BSOD.txt." Double click on the BSOD.txt, highlight the entire file, and copy it into your next post.
Your laptop should have "Dell Diagnostics" installed. Here is the Dell Inspiron M5010 Manual. Go to page 58, follow the instructions, and run all of the diagnostic tests.
<li> Check hardware temperatures:
  • Download and install HWMonitor.
  • Let it run for a few hours, maximize the screen, take a screenshoot, and copy it into your next post.

Regards,
Brooks



 


#8 rotor123

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Posted 22 February 2012 - 04:45 PM

The other thing I would do is benchmark the hard drive speed. I have seen hard drives fail where they slow way down but other than that pass the makers diagnostics.

http://www.hdtune.com/download.html

For reference
Standard IDE 7200 RPM drive note the speed difference between it and the SCSI drive
and that the health test show it is failing.


Attached File  IDEBench.JPG   77.91KB   10 downloads

Ultra320 SCSI 10,000 RPM drive
Attached File  SCSIBench.JPG   78.41KB   9 downloads

Here is an Intel 320 Series SSD
Attached File  SSD HDTune.jpg   115.97KB   5 downloads

HD TunePro "Other Tests" for SSD vs IDE. These show best what I consider where the SSDs shine.

Attached File  Other tests.JPG   77.46KB   5 downloads

Attached File  HdtunePro Other tests.jpg   132.44KB   5 downloads

Edited by rotor123, 01 March 2012 - 03:46 PM.

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#9 Sarthos

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Posted 23 February 2012 - 11:41 AM

Okay, I went into Dell Support Center, it said on the last hardware scan the hard drive check failed, upon re-running it apparently it's failing the Targeted Read Test, still running, maybe others will turn up.

And bsod.txt shows
==================================================
Dump File : 021812-27924-01.dmp
Crash Time : 2/18/2012 1:04:36 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 00000000`73b72e09
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`ffff0000
Parameter 4 : fffff880`0464fca0
Caused By Driver : rdprefmp.sys
Caused By Address : rdprefmp.sys+741ca0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021812-27924-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7601
Dump File Size : 286,426
==================================================

==================================================
Dump File : 021712-23228-01.dmp
Crash Time : 2/17/2012 11:42:51 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa88`417cb320
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a1d557
Caused By Driver : hal.dll
Caused By Address : hal.dll+4557
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021712-23228-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 286,426
==================================================

==================================================
Dump File : 021612-19702-01.dmp
Crash Time : 2/16/2012 8:21:05 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+16c9a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70590
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021612-19702-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 286,298
==================================================

==================================================
Dump File : 021612-21621-01.dmp
Crash Time : 2/16/2012 12:18:59 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03c5f650
Parameter 3 : fffffa80`03c5f650
Parameter 4 : 8e7c00bc`d08ec033
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021612-21621-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 286,426
==================================================

==================================================
Dump File : 010212-18189-01.dmp
Crash Time : 1/2/2012 9:19:49 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff800`02a91a60
Parameter 3 : fffff880`038c5140
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+9d2ac
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010212-18189-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 275,808
==================================================

#10 Artrooks

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Posted 24 February 2012 - 09:49 AM

The hard drive is failing, which isn't a good sign. I would back up any important files while you have the chance. Hopefully, you made your recovery DVD set. If you replace the drive you will lose the hidden recovery partition on the bad drive but you can always conact Dell for replacement discs.

While you could also diagnose the drive with the manufacturer's specific diagnostic utility: http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm, I don't think that I would trust the drive in the long run.

Maybe rotor123 has other thoughts.

Regards,
Brooks



 


#11 Sarthos

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Posted 24 February 2012 - 10:04 AM

What would I need the recovery disks for? I have the necessary drivers and such for the hardware on a flash drive after I had to wipe my hard drive due to a virus. I have no idea what happens when you put a new hard drive into a computer though, you have to reinstall Bios or something before doing anything?

And is there a good recommendation for hard drive replacement? Maybe an SSD for better durability? Although I have no idea how long they last.

#12 rotor123

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Posted 24 February 2012 - 10:38 AM

As long as you have the required discs, OS, Drivers, and Applications you are good to go.

Putting in a new hard drive is almost the same as wiping and reloading. You boot off of the Windows disc and follow the on screen prompts. Install much quicker onto a SSD BTW. Load all the Drivers and Applications, Antivirus first of course. and done.

Buy the SSD for performance. BTW SATA III drive would likely be overkill in a laptop as most SATA comtrollers are SATA II in laptops. Sandforce controller drives have been less than reliable in the past.

I am using Intel 320 Series SSDs and Samsung 470 series. They have proven reliable for me. So far 10 months.
The Intel series did need a firmware update to prevent a catastrophic data lass scenario in a few cases. I have a family member with the Intel and never a problem from that one either despite being used all day every day.

SSDs from Intel have two models with 5 year warranty. Any brand of SSD you buy you should make sure to have the latest firmware.

Before buying read user reviews. I have to say a SSD is more reliable in some aspects and not in others.

No moving parts so no worries about impact damage. However to maximize drive life you want to always keep free space. The more free space the longer the life.

Some reading on Over Provisioning
http://www.google.com/#hl=en&sugexp=crnk_fspiked&gs_nf=1&cp=6&gs_id=i&xhr=t&q=ssd+over+provisioning&pf=p&sclient=psy-ab&pbx=1&oq=ssd+ov&aq=0&aqi=g4&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&fp=5bd2cb753ca5deb7&biw=1024&bih=591

In short form however not filling the drive will let it use all the unused space for wear leveling thus extending the life of the drive.

Windows 7,Check
AHCI setting in the Bios status, Unknown, Likely however.

Good Luck
Roger

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#13 Artrooks

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Posted 24 February 2012 - 11:17 AM

In addition, I would download your computer manual from here: Dell Inspiron M5010 Manual and save it to your desktop. Go to page 62, "Restoring your operating system." Print that entire section as a reference.

I don't know how you previously restored your computer. Unless you received physical recovery discs with the computer, there are typically two other ways to restore:
  • Use the hidden partition on the hard drive. This can be accessed via a Dell recovery program from within windows or by pressing the <F8> key at boot. (Note: this option would not be available to you if you replaced the hard drive with a generic)
  • Create a set of recovery DVD discs from within windows (look under "Dell" in "All Programs"). This of course should be performed when the computer is new; not when the hard drive is failing.
Watch this video (not for the faint of heart): Dell Inspiron n5010 Hard Drive Removal.

SSD Drive: Crucial. I'm sure there are other sizes available. Read rotor123's links.

Good luck.

Regards,
Brooks



 


#14 Sarthos

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Posted 24 February 2012 - 12:54 PM

Okay, sounds sorta like what I hoped for. But basically, should I use an SSD for a main hard drive, then get a larger portable one and hook it to the eSATA port so I can be sure that my hard drive never gets close to full? At least I assume that should be every bit as fast as having the 500 GB internal hard drive. And how long is the life expectancy on the SSDs? It's kinda hard to tell based on the reviews I read.

#15 rotor123

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Posted 24 February 2012 - 01:45 PM

FWIW I put Intel Series 320 SSDs into both my Laptops and the reason I chose them was Intel has a good reputation on their older SSDs. And the 5 year warranty. The Samsung 470 series seems to have a good reputation too.

The Crucial would work but I would personally want bigger.
The main thing is read user reviews. Reviewer reviews are not as likely to give long term results.


I would expect that a eSATA drive would run at full speed.

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