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Lost Internet Access after running Adaware


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9 replies to this topic

#1 Yankees81

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Posted 17 February 2012 - 02:26 PM

Hi

I ran adaware and lost my internet access imemdiately after I removed what they recommended. My IP Address is all 0's also. Does anyone know how I can restore my internet access? I know the router is fine as Im able to access internet from other devices.

Edited by Yankees81, 17 February 2012 - 02:27 PM.


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#2 noknojon

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Posted 17 February 2012 - 02:35 PM

Hello Yankees81 and Welcome to the forum -
Can you recall the item that you deleted ?? Was this a major infection that caused this, or just a minor tracking cookie ??
It is rare for AdAware to cause major problems like this. Do you also run a decent Antivirus program ?

Thank You -

#3 RunsWithSporks

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Posted 17 February 2012 - 02:37 PM

Did you have a static IP address on your computer? If not try the following.

Go to Start, in the run box type in CMD and hit enter. In the Command Prompt type in ipconfig /renew. If you do not get an IP address, try restarting your computer.

Also check to see if your LAN interface was disabled. Easiest way is to right click on My Computer, select manage and go to Device Manager. Under Network Adapters see if any are disabled.


Uninstall Adaware if none of that works.

Good luck

#4 narenxp

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Posted 18 February 2012 - 08:01 AM

Probably this should give us more detail

Download

FSS

Checkmark

Internet Services

Click on "Scan".
Please copy and paste the log to your reply.

#5 Yankees81

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Posted 20 February 2012 - 02:55 PM

Hi and thank you for the help. Below is the log
- I had a minor infection. I just tried a quick cleanup and I used adaware



Farbar Service Scanner Version: 14-02-2012
Ran by Anthony (administrator) on 20-02-2012 at 14:51:40
Running from "D:\Documents"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open NetBt registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open NetBt registry key. The service key does not exist.


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable
IE proxy is enabled.



File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\netbt.sys is missing.
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(8) Gpc(6) IPSec(4) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#6 narenxp

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Posted 20 February 2012 - 03:13 PM

Launch FSS again and type

netbt.sys in search BOX and click on search files

Post the generated log

#7 Yankees81

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Posted 21 February 2012 - 09:16 PM

Ran by Anthony (administrator) on 21-02-2012 at 21:02:07
Microsoft Windows XP Professional Service Pack 3 (X86)

************************************************
======== Search: "netbt.sys" =========

C:\WINDOWS\system32\dllcache\netbt.sys
[2008-08-29 15:48] - [2008-04-13 14:21] - 0162816 ____A (Microsoft Corporation) 74B2B2F5BEA5E9A3DC021D685551BD3D

C:\WINDOWS\ServicePackFiles\i386\netbt.sys
[2008-08-29 15:48] - [2008-04-13 14:21] - 0162816 ____N (Microsoft Corporation) 74B2B2F5BEA5E9A3DC021D685551BD3D

C:\WINDOWS\$NtServicePackUninstall$\netbt.sys
[2008-09-10 19:30] - [2004-08-10 05:00] - 0162816 ____C (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\i386\netbt.sys
[2006-03-26 17:03] - [2004-08-10 05:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

====== End Of Search ======Farbar Service Scanner Version: 14-02-2012


above is the search log. thank you for the help

#8 narenxp

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Posted 21 February 2012 - 10:10 PM

Navigate to this folder

C:\WINDOWS\ServicePackFiles\i386\netbt.sys

Copy the netbt.sys and paste it in C:/WINDOWS/SYSTEM32/drivers folder

To be on safer side before trying registry fixes

Download

http://www.snapfiles.com/get/erunt.html

Install it and backup your registry to C:/Windows/erdnt

Download

http://www.mediafire.com/?k58jxte62a16x9j

Extract and launch the netbt.reg file

Restart the PC and post the new FSS log

#9 Yankees81

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Posted 22 February 2012 - 07:11 PM

Farbar Service Scanner Version: 14-02-2012
Ran by Anthony (administrator) on 22-02-2012 at 19:07:41
Running from "D:\Documents"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.
IE proxy is enabled.



File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(8) Gpc(6) IPSec(4) NetBT(6) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log

Internet access was RESTORED!! THANK YOU!

#10 narenxp

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Posted 22 February 2012 - 07:22 PM

You're welcome :)




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