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#1 Bobstar73

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Posted 17 February 2012 - 01:55 PM

Hi all hoping somebody can help.

I have a Packard Bell Easynote Argo C2 (MZ36) and cannot get USB ports working, have tried just about everything I can think of and have run out of ideas!!

I get error messages stating that USB device has malfunctioned when I plug anything in and sometimes randomly without anything plugged in. Power must be going to them as USB dongle does light up although nothing installs. I have done a complete clean Vista install and I have tried uninstalling all USB devices in device manager and restarting but although it recognises new devices it comes up saying couldn't install correctly. I have updated BIOS to latest version I can find. I have even tried clearing CMOS but nothing seems to help.

If anybody has any ideas I could do with the help.

Thanks!!

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#2 James Litten

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Posted 17 February 2012 - 03:20 PM

Hi

Did the USB ports ever work while running Windows Vista?

Did it come with Windows Vista installed or was it XP and then upgraded to Vista? If so, did they work with XP?

If it has worked with Vista in the past, you are getting to the point where you need to do a physical inspection of the ports (you probably knew that already :) )
Try to look at it with a flashlight from the outside before opening the laptop. See if there is anything in there that looks out of place or if anything about the jacks seem loose or wiggles at all.

If it has never worked under Vista, that may be the problem and you'll need to see if PB has drivers for it for Vista. You'll need to know the model number (sometimes hard to find on PB laptops if you don't have the original documentation) and go here...
http://www.packardbell.co.uk/pb/en/GB/content/download

Hope this helps
James

#3 Bobstar73

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Posted 17 February 2012 - 03:45 PM

Hi James,

Yes it was packed with Vista and they did previously work fine. I then tried to upgrade to Win7 and the problem occured, I assumed it was a win7 driver issue so returned to Vista but problem remained. Have done an external check of ports and all appears OK. Wasn't overly keen on taking apart but may be all thats left to try.

#4 James Litten

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Posted 17 February 2012 - 04:04 PM

Definitely try to find the model number and get the official drivers from PB before opening it then. It should be something like [2 letters] [2 numbers] and maybe [2 more letters].

Then go to the website I mentioned before and click Notebooks then Easynote then your model number and you should see an option for Vista and the drivers that laptop needs.

James

#5 Bobstar73

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Posted 17 February 2012 - 04:17 PM

Thanks James, I have emailed PB support for advice on drivers and will let you know when I have a response.




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