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Google/Bing Redirect?


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18 replies to this topic

#1 errol.willoughby

errol.willoughby

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Posted 17 February 2012 - 01:24 PM

Yesterday, I was doing some surfing when suddenly to my surprise I started getting what seemed like legitimate windows security alerts. Almost immediately I knew something wasn't quite right... I've yet to hear of a virus clever enough to slip past my virus scan and still manage to infect every file on my computer. When it tried to force me to buy software, I knew for a fact I had a big problem on my hands. It was the Internet Security virus.

Hoping for a quick fix I borrowed a friend's computer and found a guide to remove it which recommended I enter into safe mode, and use a very specific antimalware program to remove it. As it turns out, the program would only display the infected files... And demanded that I purchase the software to remove. In my opinion, it was not much better than the virus I was removing; but I should've done my homework before downloading. To avoid the "is this the one that works?" problem I've had many times before, I simply manually deleted the files.

Unfortunately, this left me with a search redirect problem, and so far no antimalware I'm familiar with has been able to help me with it. After much searching related to the problem, I ran into you guys who seem to have the whole problem under control. (how is it I didn't just find you first?)

I'm thinking the primary source of my problem is that the malware that caused the redirects in the first place is gone, but the altered settings remain to haunt me. How should I go about tracking down these altered settings and setting them right? This all goes far beyond my staple knowledge of computers.

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#2 Broni

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Posted 17 February 2012 - 06:05 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 errol.willoughby

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Posted 17 February 2012 - 09:31 PM

Results of screen317's Security Check version 0.99.24
Windows 7 x86 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
SpyHunter
Java™ 6 Update 22
Java™ 6 Update 31
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.1)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
``````````End of Log````````````

#4 errol.willoughby

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Posted 17 February 2012 - 09:34 PM

Farbar Service Scanner Version: 14-02-2012
Ran by Theron (administrator) on 17-02-2012 at 18:32:17
Running from "C:\Users\Theron\Downloads"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll
[2009-07-13 15:53] - [2009-07-13 17:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 15:54] - [2009-07-13 17:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 15:23] - [2009-07-13 17:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 15:24] - [2009-07-13 17:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 16:15] - [2009-07-13 17:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 15:30] - [2009-07-13 17:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#5 errol.willoughby

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Posted 17 February 2012 - 09:39 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Theron (administrator) on 17-02-2012 at 18:35:25
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


94.63.147.22 www.google.com
94.63.147.23 www.bing.com


========================= IP Configuration: ================================

Atheros AR5007EG Wireless Network Adapter = Wireless Network Connection (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Hardware not present)
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=disabled
add address name="VirtualBox Host-Only Network" address=192.168.56.1


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Theron-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-24-D2-67-67-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-D2-67-67-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a179:721b:69eb:76af%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.116(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, February 17, 2012 9:44:06 AM
Lease Expires . . . . . . . . . . : Saturday, February 18, 2012 9:44:06 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218113234
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-95-F8-E9-00-1E-33-B4-56-90
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-1E-33-B4-56-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{39B702E1-1DE5-4450-9CC0-37F380AF877C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{854D9663-3085-453D-AED2-F0E05D2FA2CB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C1029527-E432-4F08-9221-6CE36D9E4107}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: unknown
Address: 192.168.1.1

Name: google.com
Addresses: 173.194.33.0
173.194.33.3
173.194.33.14
173.194.33.13
173.194.33.2
173.194.33.12
173.194.33.1
173.194.33.9
173.194.33.4
173.194.33.8
173.194.33.11
173.194.33.6
173.194.33.7
173.194.33.15
173.194.33.5
173.194.33.10


Pinging google.com [173.194.33.10] with 32 bytes of data:
Reply from 173.194.33.10: bytes=32 time=13ms TTL=54
Reply from 173.194.33.10: bytes=32 time=15ms TTL=54

Ping statistics for 173.194.33.10:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 15ms, Average = 14ms
Server: unknown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.127.62
98.139.183.24
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=67ms TTL=47
Reply from 209.191.122.70: bytes=32 time=61ms TTL=47

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 67ms, Average = 64ms
Server: unknown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...06 24 d2 67 67 fc ......Microsoft Virtual WiFi Miniport Adapter
12...00 24 d2 67 67 fc ......Atheros AR5007EG Wireless Network Adapter
11...00 1e 33 b4 56 90 ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
1...........................Software Loopback Interface 1
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
20...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.116 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.116 281
192.168.1.116 255.255.255.255 On-link 192.168.1.116 281
192.168.1.255 255.255.255.255 On-link 192.168.1.116 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.116 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.116 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::a179:721b:69eb:76af/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [35840] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/16/2012 02:51:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: tbVuz0.dll_unloaded, version: 0.0.0.0, time stamp: 0x4f002cb4
Exception code: 0xc0000005
Fault offset: 0x05ebf6a8
Faulting process id: 0xb94
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (02/16/2012 00:37:53 PM) (Source: Microsoft Security Client Setup) (User: Theron)Theron
Description: HRESULT:0x8004FF11
Description:Canít install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

Error: (02/16/2012 00:04:02 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed SpyHunter; Error = 0x8007043c).

Error: (02/16/2012 00:03:56 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed SpyHunter; Error = 0x8007043c).

Error: (02/16/2012 11:22:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: AvastSvc.exe, version: 6.0.1289.0, time stamp: 0x4e6684a2
Faulting module name: aswScan.dll, version: 7.0.1397.0, time stamp: 0x4f3a7e12
Exception code: 0xc0000005
Fault offset: 0x00006ed1
Faulting process id: 0xe54
Faulting application start time: 0xAvastSvc.exe0
Faulting application path: AvastSvc.exe1
Faulting module path: AvastSvc.exe2
Report Id: AvastSvc.exe3

Error: (02/16/2012 11:21:54 AM) (Source: Application Error) (User: )
Description: Faulting application name: AvastSvc.exe, version: 6.0.1289.0, time stamp: 0x4e6684a2
Faulting module name: aswScan.dll, version: 7.0.1397.0, time stamp: 0x4f3a7e12
Exception code: 0xc0000005
Fault offset: 0x000072f3
Faulting process id: 0x5a0
Faulting application start time: 0xAvastSvc.exe0
Faulting application path: AvastSvc.exe1
Faulting module path: AvastSvc.exe2
Report Id: AvastSvc.exe3

Error: (12/13/2011 03:43:53 PM) (Source: Application Hang) (User: )
Description: The program patcher.exe version 1.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: b54

Start Time: 01ccb9f1050acc3b

Termination Time: 11

Application Path: C:\Perfect World Entertainment\Perfect World International\patcher\patcher.exe

Report Id: 4d68d50a-25e4-11e1-8188-001e33b45690

Error: (12/02/2011 01:11:43 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c48

Start Time: 01ccb0d24f55238a

Termination Time: 0

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 9caa62c9-1cc5-11e1-a6cc-001e33b45690

Error: (11/18/2011 09:34:24 PM) (Source: Application Hang) (User: )
Description: The program plugin-container.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1568

Start Time: 01cca666f26fcaed

Termination Time: 56

Application Path: C:\Program Files\Mozilla Firefox\plugin-container.exe

Report Id: 1fb17cfa-1270-11e1-8a93-001e33b45690

Error: (10/07/2011 02:56:28 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 6.0.2.4262 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 930

Start Time: 01cc85443d37a8f1

Termination Time: 21

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 906e3098-f137-11e0-ae40-001e33b45690


System errors:
=============
Error: (02/17/2012 09:58:55 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:58:25 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:57:55 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:57:25 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:56:55 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:56:25 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:55:55 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:55:25 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:54:55 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.

Error: (02/17/2012 09:54:25 AM) (Source: Service Control Manager) (User: )
Description: The PC Tools Browser Defender Driver service depends the following service: PCTCore. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (02/16/2012 02:51:49 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7600.163854a5bc69etbVuz0.dll_unloaded0.0.0.04f002cb4c000000505ebf6a8b9401ccecfd27bf3164C:\Program Files\Internet Explorer\iexplore.exetbVuz0.dllcf0a99f3-58f0-11e1-b8aa-001e33b45690

Error: (02/16/2012 00:37:53 PM) (Source: Microsoft Security Client Setup)(User: Theron)Theron
Description: HRESULT:0x8004FF11
Description:Canít install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

Error: (02/16/2012 00:04:02 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled SpyHunter0x8007043c

Error: (02/16/2012 00:03:56 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled SpyHunter0x8007043c

Error: (02/16/2012 11:22:29 AM) (Source: Application Error)(User: )
Description: AvastSvc.exe6.0.1289.04e6684a2aswScan.dll7.0.1397.04f3a7e12c000000500006ed1e5401ccece049e7e0daC:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\Program Files\Alwil Software\Avast5\defs\12021600\aswScan.dll9090b931-58d3-11e1-a68b-001e33b45690

Error: (02/16/2012 11:21:54 AM) (Source: Application Error)(User: )
Description: AvastSvc.exe6.0.1289.04e6684a2aswScan.dll7.0.1397.04f3a7e12c0000005000072f35a001cce53e85ab2411C:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\Program Files\Alwil Software\Avast5\defs\12021600\aswScan.dll7bd1991d-58d3-11e1-a68b-001e33b45690

Error: (12/13/2011 03:43:53 PM) (Source: Application Hang)(User: )
Description: patcher.exe1.0.0.1b5401ccb9f1050acc3b11C:\Perfect World Entertainment\Perfect World International\patcher\patcher.exe4d68d50a-25e4-11e1-8188-001e33b45690

Error: (12/02/2011 01:11:43 AM) (Source: Application Hang)(User: )
Description: firefox.exe8.0.0.4325c4801ccb0d24f55238a0C:\Program Files\Mozilla Firefox\firefox.exe9caa62c9-1cc5-11e1-a6cc-001e33b45690

Error: (11/18/2011 09:34:24 PM) (Source: Application Hang)(User: )
Description: plugin-container.exe8.0.0.4325156801cca666f26fcaed56C:\Program Files\Mozilla Firefox\plugin-container.exe1fb17cfa-1270-11e1-8a93-001e33b45690

Error: (10/07/2011 02:56:28 PM) (Source: Application Hang)(User: )
Description: firefox.exe6.0.2.426293001cc85443d37a8f121C:\Program Files\Mozilla Firefox\firefox.exe906e3098-f137-11e0-ae40-001e33b45690


=========================== Installed Programs ============================

7-Zip 9.20
Ad-Aware (Version: 9.6.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Amazon MP3 Downloader 1.0.15 (Version: 1.0.15)
avast! Free Antivirus (Version: 6.0.1289.0)
Bejeweled 3 (Version: 1.0)
Browser Defender 4.0 (Version: 4.0.0.0)
Coby Media Manager (Version: 1.0.4717)
Dropbox (Version: 1.1.35)
EPSON NX100 Series Printer Uninstall
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.99)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1883)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 31 (Version: 6.0.310)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 10.0.1 (x86 en-US) (Version: 10.0.1)
OpenOffice.org 3.3 (Version: 3.3.9567)
Oracle VM VirtualBox 4.1.2 (Version: 4.1.2)
Recettear: An Item Shop's Tale
SpyHunter (Version: 4.8.13.3861)
Unity Web Player (Version: )
Vuze (Version: 4.7)
Vuze Remote Toolbar (Version: 6.2.7.3)
Windows Mobile Device Updater Component (Version: 04.07.1404.01)
Yahoo! Detect
Zune (Version: 04.07.1404.01)
Zune Language Pack (DEU) (Version: 04.07.1404.01)
Zune Language Pack (ESP) (Version: 04.07.1404.01)
Zune Language Pack (FRA) (Version: 04.07.1404.01)
Zune Language Pack (ITA) (Version: 04.07.1404.01)
Zune Language Pack (NLD) (Version: 04.07.1404.01)
Zune Language Pack (PTB) (Version: 04.07.1404.01)
Zune Language Pack (PTG) (Version: 04.07.1404.01)

========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 1916 MB
Available physical RAM: 891.54 MB
Total Pagefile: 3831.99 MB
Available Pagefile: 2864.82 MB
Total Virtual: 2047.88 MB
Available Virtual: 1935.48 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:12.04 GB) NTFS
2 Drive d: (Recettear) (CDROM) (Total:0.48 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\THERON-PC

Administrator Guest Theron


**** End of log ****

Those firefox proxy settings look like they might be my problem.

#6 errol.willoughby

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Posted 18 February 2012 - 12:25 PM

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.18.02

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
Theron :: THERON-PC [administrator]

2/17/2012 6:54:08 PM
mbam-log-2012-02-17 (19-00-46).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 165925
Time elapsed: 5 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\Theron\AppData\Local\Temp\~!#AE60.tmp (Spyware.Password) -> No action taken.
C:\Users\Theron\AppData\Local\Temp\6AE9.tmp (Rogue.InternetSecurity) -> No action taken.
C:\Users\Theron\AppData\Local\Temp\~!#CA2B.tmp (Rogue.InternetSecurity) -> No action taken.
C:\Users\Theron\Local Settings\Application Data\dplayx.dll (Trojan.Downloader) -> No action taken.

(end)

#7 errol.willoughby

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Posted 18 February 2012 - 12:43 PM

aswMBR version 0.9.9.1618 Copyright© 2011 AVAST Software
Run date: 2012-02-18 09:28:33
-----------------------------
09:28:33.474 OS Version: Windows 6.1.7600
09:28:33.474 Number of processors: 2 586 0xF0D
09:28:33.477 ComputerName: THERON-PC UserName: Theron
09:28:34.937 Initialize success
09:28:35.085 AVAST engine defs: 12021800
09:29:07.864 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
09:29:07.869 Disk 0 Vendor: ST9120823AS 3.AAB Size: 114473MB BusType: 11
09:29:07.889 Disk 0 MBR read successfully
09:29:07.895 Disk 0 MBR scan
09:29:07.904 Disk 0 Windows 7 default MBR code
09:29:07.913 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
09:29:07.931 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 114371 MB offset 206848
09:29:07.948 Disk 0 scanning sectors +234438656
09:29:08.026 Disk 0 scanning C:\Windows\system32\drivers
09:29:19.000 Service scanning
09:29:30.074 Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
09:29:34.931 Modules scanning
09:29:40.847 Disk 0 trace - called modules:
09:29:40.871 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x84d791f8]<<
09:29:40.877 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x84dc4218]
09:29:40.884 3 CLASSPNP.SYS[88efa59e] -> nt!IofCallDriver -> [0x85ac9c10]
09:29:40.891 5 ACPI.sys[833bc3b2] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85aa7030]
09:29:40.898 \Driver\atapi[0x85aa4f38] -> IRP_MJ_CREATE -> 0x84d791f8
09:29:41.421 AVAST engine scan C:\Windows
09:29:43.687 AVAST engine scan C:\Windows\system32
09:31:27.343 AVAST engine scan C:\Windows\system32\drivers
09:31:40.292 AVAST engine scan C:\Users\Theron
09:33:04.629 File: C:\Users\Theron\AppData\Local\Temp\6AE9.tmp **INFECTED** Win32:FakeAlert-CAJ [Trj]
09:33:08.820 File: C:\Users\Theron\AppData\Local\Temp\~!#AE60.tmp **INFECTED** Win32:Downloader-NCS [Trj]
09:33:08.920 File: C:\Users\Theron\AppData\Local\Temp\~!#CA2B.tmp **INFECTED** Win32:FakeRean [Trj]
09:36:01.956 AVAST engine scan C:\ProgramData
09:37:00.434 Scan finished successfully
09:41:06.201 Disk 0 MBR has been saved successfully to "C:\Users\Theron\Desktop\MBR.dat"
09:41:06.210 The log file has been saved successfully to "C:\Users\Theron\Desktop\aswMBR.txt"

#8 Broni

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Posted 18 February 2012 - 03:47 PM

We have several issues there but let's start with hijacked "hosts" file.

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.
Follow all prompts.

Re-run MiniToolbox.
Checkmark following boxes:
  • List content of Hosts
Click Go and post the result.

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#9 errol.willoughby

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Posted 18 February 2012 - 05:52 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Theron (administrator) on 18-02-2012 at 14:50:50
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================

# ::1 localhost


**** End of log ****

#10 Broni

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Posted 18 February 2012 - 06:34 PM

How is redirection?

We also have some registry keys missing.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restore/


Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find several files inside.
Double click on wscsvc.reg file and confirm the prompt.
Double click on mpssvc.reg file and confirm the prompt.
Double click on bfe.reg file and confirm the prompt.

Restart computer.
See if you can turn Windows firewall on and you can access Secuerity Center
Post new FSS log.

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#11 errol.willoughby

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Posted 19 February 2012 - 01:13 AM

I got an error trying to activate Window's Firewall. It was Error code 0x8007042c. I'll see if I can look that one up.

I can't seem to find windows security center...

Farbar Service Scanner Version: 14-02-2012
Ran by Theron (administrator) on 18-02-2012 at 22:11:46
Running from "C:\Users\Theron\Downloads"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll
[2009-07-13 15:53] - [2009-07-13 17:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 15:54] - [2009-07-13 17:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 15:23] - [2009-07-13 17:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 15:24] - [2009-07-13 17:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 16:15] - [2009-07-13 17:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 15:30] - [2009-07-13 17:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#12 errol.willoughby

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Posted 19 February 2012 - 12:08 PM

I wasn't able to resolve the issue with Windows Firewall last night. I might need to contact Microsoft directly for help with that one.

As for Security Center, I discovered this morning that it has been replaced in Windows 7 with something called the Action Center. It also attempted to start Windows Firewall, without success. It also connected to Microsoft in an attempt to resolve the issue, but found no resolution.

Whatever broke my laptop did a pretty good job, it looks like.

#13 Broni

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Posted 19 February 2012 - 12:20 PM

Download following firewall fix: http://download.bleepingcomputer.com/sUBs/MiniFixes/RestoreBFE.exe
Double click on downloaded file to run the fix.
Let me know if it worked.

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#14 errol.willoughby

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Posted 19 February 2012 - 08:14 PM

Sure enough, after the reset it was up and running as if nothing had ever happened.

Also, I forgot to mention earlier that the redirects have stopped. (I must have just been that excited. Haha)

#15 Broni

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Posted 19 February 2012 - 11:06 PM

Good news :)

Last checks....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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