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windows 7 ie 8


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#1 roger ramjet

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Posted 17 February 2012 - 12:49 AM

For two months I have been getting a white screen when IE 8 and IE9 failed to download selected photos from regularly visited websites.
I get a message that Windows is looking into the problem but never any advice
There are no other programs running.
When I select the photo folder, there is a pause and then the white screen.
I can save the photos in the pictures folder but I cannot download them into a selected folder of my choice.
grateful advice on this,please

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#2 jcgriff2

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Posted 17 February 2012 - 01:08 AM


Are you experiencing an APPCRASH?
- IE screen fades to white
- "Not Responding" appears in title area
- Blue circle spinning

You mention both IE8 & IE9 -- which is installed now?

Try the same in Safemode w/ Networking - see if same problems occur.

Tap the F8 key repeatedly during boot-up.

Regards. . .

jcgriff2

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 roger ramjet

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Posted 17 February 2012 - 02:51 AM

hi thanks for reply
Using ie8 . Went to safe mode and pictures downloaded ok.
went back to normal mode and got white screen.
.\

#4 jcgriff2

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Posted 17 February 2012 - 10:16 PM


If you have an Internet Security Suite installed, remove it - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion.

Install MSE - http://www.microsoft.com/security/pc-security/mse.aspx

Regards. . .

jcgriff2



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#5 roger ramjet

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Posted 17 February 2012 - 10:47 PM

already have ms security running, nothing else current. have tried changing mouse in case right click was faulty,no effect.
Using Nvidia graphics card, wondering if sudden transfer of a jpg image from the internet to hard disk could be problem.
It also happens when I go to the folder with Office 2010. clicking on Excel or Word can often cause white screen failure.
Sometimes before I click on the designated folder with a double click, I spend about 5 to 10 seconds doing slow single clicks.
Sometimes it works, others its back to the white screen.
Thanks for help and interest so far

#6 roger ramjet

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Posted 23 February 2012 - 09:30 PM

Nothing has changed, still geting regular white screens.

#7 kevin303

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Posted 24 February 2012 - 04:22 PM

I have the same issue, will be interesting to see what responses you get.

#8 roger ramjet

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Posted 11 March 2012 - 06:34 AM

There must be a cause and there must be a fix. Frustrating to right click a photo, go to Computer and click on C drive in order to go to specific folder only to have a pause, then the white
screen and a message that windows will sort it out. Like bloody hell it will




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