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CD/DVD drive won't recognize discs


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#1 valerie586

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Posted 16 February 2012 - 10:45 PM

OS: Windows 7 Pro
CD Drive: HL-DT-ST CDRW/DVD GCC4244 ATA

Computer recognizes the drive, but no CD or DVD is recognized. When anything is inserted, the drive is completely silent. I try to open the drive, then it ejects the CD or DVD automatically.

I have uninstalled and rebooted....it automatically reinstalled upon rebooting, but no changes. I tried the Microsoft website automatic fix, but it didn't work either. Says the driver has the latest version.

Any help is appreciated.

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#2 noknojon

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Posted 17 February 2012 - 12:33 AM

I have uninstalled and rebooted....it automatically reinstalled upon rebooting, but no changes.

Hi -
Can you please list exactly what you uninstalled, was it a program or the CD drive properties ??

What M/soft FixIt did you use to try and fix the problem ??

Thank You -

#3 valerie586

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Posted 17 February 2012 - 01:20 AM

I went to device manager, right-clicked and clicked "uninstall" and then rebooted.

I went to the following link and ran the "Fix It"....it ran but at the end said it still new there was a problem:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us




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