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Windows 7 Starter Update Issues


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#1 Dj Tantra

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Posted 16 February 2012 - 07:29 PM

Hey Guys,

Appreciate any help since I think the service pack may be an important update.


I have a Toshiba Netbook with Windows 7 Starter.

It is a genuine edition of windows and I have the key and everything (in case I need to do an entire restore).

I have a very odd problem...I have attempted to resolve it the conventional way but have not had much lucky.

I am unable to install the following updates via auto update:
Windows 7 Service Pack 1 (kb976932)
Update for Windows 7 (kb982018)
Update for Windows 7 (kb2522422)



Here are the detailed logs:

1. Windows 7 Service Pack 1 (KB976932)

Installation date: ‎2/‎11/‎2012 8:08 PM

Installation status: Failed

Error details: Code 800B0100

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

More information:
http://go.microsoft.com/fwlink/?LinkId=206783

Help and Support:
http://go.microsoft.com/fwlink/?LinkId=206784






2. Update for Windows 7 (KB982018)

Installation date: ‎2/‎16/‎2012 7:11 PM

Installation status: Failed

Error details: Code 8007065E

Update type: Recommended

This is a reliability update. This update resolves some performance and reliability issues in Windows. By applying this update, you can achieve better performance and responsiveness in various scenarios. For more information please see the Knowledge Base article. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/982018

Help and Support:
http://support.microsoft.com



3. Update for Windows 7 (KB2522422)

Installation date: ‎2/‎16/‎2012 7:11 PM

Installation status: Failed

Error details: Code 800B0100

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2522422

Help and Support:
http://support.microsoft.com

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#2 Dj Tantra

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Posted 16 February 2012 - 07:33 PM

The system readiness tool was what I tried to use to fix the issue...it did 0 and left me back at square 1.

#3 LucheLibre

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Posted 17 February 2012 - 01:15 AM

http://support.microsoft.com/kb/971058

The Fixit should reset Windows Update components. Let us know how it goes.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#4 Dj Tantra

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Posted 19 February 2012 - 10:53 PM

It claimed to have resolved the issue but I still get the error.

Do you know how I can reformat the laptop considering I did not get a cd with it? Maybe we are better off doing that...I think part of the errors claim that there are "security certificate issues". Maybe reformatting will give me a clean slate..

It's a netbook so I don't have much on it but I do use this as my primary computer (college student).

Thanks a bunch for the help and guidance!

#5 Dj Tantra

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Posted 19 February 2012 - 11:01 PM

Here were the three that failed (same as before):

Windows 7 Service Pack 1 (KB976932)
Installation date: ‎2/‎19/‎2012 10:48 PM
Installation status: Failed
Error details: Code 800B0100
Update type: Important

"If you receive Windows Update error 800B0100, it means that a file needed by Windows Update is corrupted or missing."

Update for Windows 7 (KB2522422)
Installation date: ‎2/‎19/‎2012 10:45 PM
Istallation status: Failed
Error details: Code 800B0100
Update type: Recommended

Update for Windows 7 (KB982018)
Installation date: ‎2/‎19/‎2012 10:45 PM
Installation status: Failed
Error details: Code 8007065E
Update type: Recommended

#6 Union_Thug

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Posted 19 February 2012 - 11:28 PM

Two thoughts:
1) Don't try to install the Service Pack at the same time as other updates. I'd be inclined to install all of the ones you mention above separately, leaving the SP for last.
2) Download & install using the standalone SP1 installer from M$ downloads: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842

Just my .02 :)

Edited by Union_Thug, 20 February 2012 - 09:07 AM.


#7 Artrooks

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Posted 20 February 2012 - 07:12 AM

This would supplement Union_Thugs instructions: Steps to take before installing Windows 7 Service Pack 1

Regards,
Brooks



 


#8 Union_Thug

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Posted 20 February 2012 - 09:06 AM

@ Artrooks: :thumbup2:

#9 Dj Tantra

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Posted 20 February 2012 - 12:43 PM

Two thoughts:
1) Don't try to install the Service Pack at the same time as other updates. I'd be inclined to install all of the ones you mention above separately, leaving the SP for last.
2) Download & install using the standalone SP1 installer from M$ downloads: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842

Just my .02 :)



Just making sure- I should try to install each one of those lines from the SP1 seperately, right?

Btw, despite taking the steps above, I still wasn't able to install the other two updates!

Thanks a ton for the input guys!!

#10 Union_Thug

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Posted 20 February 2012 - 02:59 PM

Just making sure- I should try to install each one of those lines from the SP1 seperately, right?

Btw, despite taking the steps above, I still wasn't able to install the other two updates!

Thanks a ton for the input guys!!


First of all you're welcome. :)

No, I meant the updates you mentioned in your OP: Update for Windows 7 (KB2522422) and Update for Windows 7 (KB982018) should be installed separately from Windows 7 Service Pack 1 (KB976932). You could also download the standalone installer for those 2 updates. (Validation required)

Update for Windows 7 (KB982018) http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8903
Update for Windows 7 (KB2522422) http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=14826
(FWIW, this update addresses a condition where you Cannot print from Internet Explorer 9 using some Canon printers so unless this applies to you, I wouldn't even worry about it)

As for the service pack standalone installer I linked to, you only need to download and install ONE of those, whichever is appropriate to your system. You said you're running the Starter edition--Starter is limited to 32 bit only so you would download windows6.1-KB976932-X86.exe (537.8 MB) from the bottom of the list.

>>>Btw, despite taking the steps above, I still wasn't able to install the other two updates!<<<

To which steps are you referring? My suggestion to install each separately, or the steps contained in the link Artrooks provided, specifically the following 2 steps, given the fact you're having problems installing updates.

8) Run the SFC /SCANNOW command:
This will check and repair if necessary any critical Windows system files prior to installing SP1.
Click on Start/All programs/Accessories then
Right click on Command Prompt option and select 'Run as administrator'.
At the command prompt enter: SFC /SCANNOW

9) Run the System Update Readiness Tool:
http://support.microsoft.com/kb/947821/en-us
Microsoft released the System Update Readiness Tool to resolve certain conditions that could cause installing updates and other software not to work. You do not have to manually run this tool. This tool is offered automatically through Windows Update to computers that have a condition that the tool could resolve.









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