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cannot get my computer to get identify my internet connection


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#1 dxgoalie

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Posted 16 February 2012 - 05:57 PM

i recently had the pleasure of getting the vista anti-virus 2012 virus on my dell studio laptop. i removed the virus and was able to recover all of my files(from what i can see, but im not that well versed with computers) i used malwarebites to remove the virus and recuva from piriform to get the files back. everything seems to be working fine now except that it will not connect all the way on to the internet, i will recognize my router and get a local connection but it will not get past "identifying" the internet connection. if you need anymore information i will probably need to know how to find that information. please help me save my computer
thanks

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#2 boopme

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Posted 17 February 2012 - 12:02 PM

Hello and welcome..
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
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#3 dxgoalie

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Posted 17 February 2012 - 04:20 PM

ok i unchecked everything in the lan settings window
and the two resets worked fine, but the ipconfig /flushdns said "the requested operation requires elevation."
and the intenet is still not connecting past the local connection

Edited by dxgoalie, 17 February 2012 - 04:25 PM.


#4 boopme

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Posted 17 February 2012 - 04:55 PM

Go to Start ... Run and type in cmd
In the list that comes up
Right click on Command Prompt and select "Run as Administrator"
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#5 dxgoalie

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Posted 17 February 2012 - 05:12 PM

ok now it is saying could not flush the DNS resolver cache: function faild during execution

#6 boopme

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Posted 17 February 2012 - 09:50 PM

Please download MiniToolBox, save it to your desktop and run it. I guess you will need to get thos off another pC and put it on a Flashdrive or CD.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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