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Windows/Firefox redirecting virus


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4 replies to this topic

#1 likeacomputerboss

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Posted 16 February 2012 - 01:15 AM

Hello, over the past few days I seem to be getting redirected to things totally unrelated to my searches in both google and firefox. I am really worried that I have the virus and that it infected my modem. My modem is a Motorola SB1520 Surfboard cable modem...which I have no idea how to hard reset. I checked online and it mentions that there is a button in the back to use a paperclip on...but I can assure you there is no button. I thoroughly check...so I guess if my modem has been infected...I will have to buy a new one. I need some help from you computer experts out there, to find out if either my modem and/or computer is infected, with what and how to fix it. I have been running various protection programs I have which include: MBAM, Super Anti Spyware, UVK (Ultimate Virus Killer), Registry Mechanic, (which isn't working now most likely due to registry errors?) Combofix and I even downloaded your program RKill and used that to. I have gone into my hosts/lmhosts folders and deleted all the IP addresses that were listed besides my own. I have done the ipconfig/flushdns and I have also checked to see if XUL cache 1.0 was in my firefox add ons, but it wasn't so I didn't need to delete it. I have made sure all my protection programs were fully updated when running full system/quick/critical scans. I have been doing a lot of research on the internet and I have tried all that I could do fix this and I still keep getting pop-ups and redirects (but not as much as before). I really need someones help with this. I would greatly appreciate a walk through.

Here is a log for my recent RKill scan:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 02/15/2012 at 20:43:14.
Operating System: Windows Vista Home Premium

Processes terminated by Rkill or while it was running:

C:\Windows\SysWOW64\rundll32.exe

Rkill completed on 02/15/2012 at 20:43:21.

I have also noticed that my task manager is running 22 processes.

How do I permanently removed these threats from my system:

wininit.exe
lsm.exe

I also have about svchost.exe processes running in my task manager? Can I terminate these?

I terminated the wininit.exe process and then I got the BSOD and then my computer shutdown?

How can I delete these problems, without causing my system to get the BSOD? I really need some serious help.

Thanks,

Robert

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#2 likeacomputerboss

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Posted 16 February 2012 - 01:17 AM

Step 2: Change TCP/IP Settings
Go to the control panel and open the list of network connections. Access the properties of your Internet connection and particularly the window which details the TCP/IP properties. Choose the checkbox which makes it compulsory that IP addresses are obtained automatically.

Step 3: Remove Proxy Settings On Browser
It is quite possible that your web browser's settings have been messed up with. Open the browser's internal settings and check if any proxy server settings have been entered. If you find they are, disable them by choosing not to have any proxy server settings.

I also can't do either of these steps because my network connections folder is gone? I am in safe mode with networking, so I don't know. I also couldn't remove a proxy setting on firefox and IE.

#3 gringo_pr

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Posted 18 February 2012 - 03:13 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

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Posted 21 February 2012 - 01:39 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 24 February 2012 - 12:37 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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