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When waking from sleep i get a backround


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#1 busrolla

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Posted 15 February 2012 - 08:40 PM

When the computer "wakes" from sleep all i get is a backround, I can move a mouse around but thats it. Windows 7 operating system.

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#2 James Litten

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Posted 15 February 2012 - 08:54 PM

Hi

Do you have two monitor cables plugged into your video card but are using only one monitor?

James

#3 busrolla

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Posted 15 February 2012 - 08:55 PM

Hi

Do you have two monitor cables plugged into your video card but are using only one monitor?

James


Its plugged directly into the motherboard.

#4 James Litten

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Posted 15 February 2012 - 09:05 PM

This problem typically occurs when the computer thinks there are two monitors connected and when it wakes, it thinks that the monitor you are looking at is the secondary monitor.

Can you think of any reason why your computer might think that two monitors are connected?

Is there a video card in it in addition to the 'on motherboard' video?

Try this the next time you see just the background...

Hold down the Windows key (usually between alt and ctrl on the keyboard) and press the letter 'R' one time.
Now press these keys carefully in order...
alt
down arrow
enter
left arrow

Now move your mouse around to where you can see it.
Is it dragging a little Run window with it?
If so, your computer thinks that you have two monitors and that is definitely the problem.

James

#5 LucheLibre

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Posted 17 February 2012 - 01:34 AM

If you press Ctrl + Alt + Delete, and then click Task Manager, does the Task Manager come up? If so, click File > New Task (Run...). In the box, type explorer.exe and press Enter.

What happens?

Edited by LucheLibre, 17 February 2012 - 01:35 AM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

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#6 James Litten

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Posted 17 February 2012 - 10:29 AM

Just to clarify my response.

I have seen this in person several times and every time it has been the result of the computer having an HDMI and DVI cable plugged into the computer and into a single monitor.

The people figure that is what they are supposed to do when they get the computer and set it up in order to make sure that they use all of the cables that came in the box.

Removing one of the cables has always fixed it.

James




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