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Windows doesn't boot up normally and startup repair issue


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25 replies to this topic

#1 LaShunda

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Posted 15 February 2012 - 05:54 PM

When I reboot my computer it doesn't start normally. I receive a black screen and it gives me the option to repair computer or start windows normally. If I don't choose anything it goes into repair computer and then I get an error saying that the computer couldn't be repaired. HELP!!!

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#2 HelpBot

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Posted 21 February 2012 - 05:55 PM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

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#3 LaShunda

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Posted 25 February 2012 - 04:34 PM

The problems with my computer is I can't boot into Windows normally once my computer reboots. I have to manually tell it to start Windows normally. Also, when I try to run GMER it takes about three days and then it just stop. I have the DDS log which I will post to this reply. I don't have windows CD because the computer had windows already installed when I purchased it.



DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Ms Johnson at 20:40:11 on 2012-02-15
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1918.812 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\system32\taskeng.exe
C:\Program Files\InstallBrainService\InstallBrainService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\locator.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\System32\msdtc.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Blockbuster\BLOCKBUSTERMovielink\Movielink User.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Blockbuster\BLOCKBUSTERMovielink\MovielinkCore.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Windows\system32\UI0Detect.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uSearch Bar = Preserve
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: M86 Security Secure Browsing: {b99f805c-f0b1-48ea-8c8b-753bfcbed913} - c:\program files\m86security secure browsing\SecureBrowsing.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPADVISOR]
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [DPService] "c:\program files\hp\dvdplay\DPService.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [LoadMSvcmm] "c:\program files\blockbuster\blockbustermovielink\Movielink User.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wg111v3\WG111v3.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/3,0,0,6050/mcfscan.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{FA97690F-D8A6-4765-BEC3-B5294932841D} : DhcpNameServer = 192.168.1.254
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-12-24 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-12-24 314456]
R1 RtlProt;Realtke RtlProt WLAN Utility Protocol Driver;c:\windows\system32\drivers\RtlProt.sys [2007-4-23 25896]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-12-24 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-12-24 55128]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-12-24 44768]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 InstallBrainService;InstallBrain Updater Service;c:\program files\installbrainservice\InstallBrainService.exe [2012-2-8 273912]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-7-2 652872]
R3 HSXHWBS3;HSXHWBS3;c:\windows\system32\drivers\HSXHWBS3.sys [2008-8-27 207360]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-7-2 20464]
R3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys [2010-5-7 289280]
S2 0216491279919435mcinstcleanup;McAfee Application Installer Cleanup (0216491279919435);c:\users\lashunda\appdata\local\temp\021649~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\users\lashunda\appdata\local\temp\021649~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-6-7 136176]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-6-7 136176]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2012-2-7 27192]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-02-16 02:39:40 -------- d-----w- c:\users\ms johnson\appdata\roaming\Research In Motion
2012-02-15 21:43:03 472808 ----a-w- c:\windows\system32\REN668C.tmp
2012-02-15 03:11:08 -------- d-----w- c:\users\ms johnson\appdata\local\VS Revo Group
2012-02-15 02:57:53 -------- d-----w- c:\program files\CCleaner
2012-02-14 08:29:59 -------- d-----w- c:\users\ms johnson\appdata\roaming\HpUpdate
2012-02-13 23:38:57 -------- d-----w- c:\users\ms johnson\appdata\local\MigWiz
2012-02-13 01:50:06 0 ----a-w- c:\windows\system32\REN8132.tmp
2012-02-13 01:50:06 0 ----a-w- c:\windows\system32\REN8131.tmp
2012-02-13 01:50:06 0 ----a-w- c:\windows\system32\REN8130.tmp
2012-02-13 01:45:17 -------- d-----w- c:\users\ms johnson\appdata\local\Google
2012-02-13 01:45:15 -------- d-----w- c:\users\ms johnson\appdata\roaming\Finjan
2012-02-13 01:25:18 -------- d-----w- c:\users\ms johnson\appdata\local\DVDPlay
2012-02-13 01:24:11 -------- d-----w- c:\users\ms johnson\appdata\local\VirtualStore
2012-02-12 02:47:31 -------- d-----w- c:\program files\iPod(20)
2012-02-12 02:47:29 -------- d-----w- c:\program files\iTunes(21)
2012-02-09 04:41:20 -------- d-----w- c:\program files\InstallBrainService
2012-02-07 23:21:01 27192 ----a-w- c:\windows\system32\drivers\revoflt.sys
2012-02-07 23:20:59 -------- d-----w- c:\program files\VS Revo Group
2012-01-18 01:44:19 -------- d-----w- c:\programdata\SUPERSetup
.
==================== Find3M ====================
.
2012-01-13 22:54:44 709968 ----a-w- c:\windows\isRS-000.tmp
2011-12-30 18:40:53 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-22 23:06:21 202 ----a-w- C:\repair.bat
2011-12-12 08:12:43 185856 ----a-w- c:\windows\system32\drivers\netbt.sys
2011-12-12 08:09:22 75264 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-12-10 21:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
2011-11-28 17:53:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-11-28 17:52:07 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-11-25 20:27:02 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-11-25 20:27:01 499712 ----a-w- c:\windows\system32\msvcp71.dll
.
============= FINISH: 20:40:37.21 ===============

#4 m0le

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Posted 25 February 2012 - 07:14 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

This is often a hardware problem which can often be dealt with by restoring the system to an earlier point. This can be done through the Repair option.

First though, can you tell me why you think there may be malware involvement?
Posted Image
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#5 LaShunda

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Posted 26 February 2012 - 04:58 PM

I can't use system restore it won't allow me to. I also can't use the repair option because it tells me that the repair option couldn't fix the computer and to try system restore and try restoring it to an earlier point. I think it's still a malware issue because I've had every virus possible within the last two months. Also, because I can't update windows with automatic updating, I can't set a firewall because it gives me an error.

Here are the Viruses I've previously had. I think the viruses changed a lot of my registry files that might be causing the issues. Last week when trying to use GMER my computer shut down and an error came up saying that a problem had been detected and windows closed to prevent damage to the computer. The error I received was IRQL_NOT_LESS_OR_EQUAL. It also had another message of STOP:0X0000000A(0XB860738C, 0X00000002,0X00000000,0X8281011F). Then it suggested I restart the computer.

WIN32:ALUREON-AOV(RTK)
WIN32:FUNWEB-J(PUP)
JS:PDFKA-GEN(EXPL)
JS:PORNPOP A(PUP)
WIN32:ZANGO-AQ (PUP)
JS:IFRAME-DK (TRJ)
WIN32:FAKEALERT-BQI (TRJ)
JAVA:CVE-2011-3544J (EXPL)
JAVA:CVE-2010-0842C
JAVA:CVE-2011-3544F
JS:/HILOTI.C
JS:/HILOTI.F
JAVA:CVE-2011-3544W
ROOTKIT.ZEROACESS INSERTED INTO TCP/IP STACK
WIN32:/TOOLBAR.ZUGO APPLICATION

I've received error messages like:

SYSTEM REPAIR ERROR CODE 0X5
REPAIR ACTION -SYSTEM FILE INTEGRITY CHECK AND REAPIR FAILED ERROR CODE 0X490

And those are ones I started to log since December and/or that was caught by AVAST and Malwarebytes.

#6 m0le

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Posted 26 February 2012 - 07:46 PM

Okay, we are looking at TDSS and the variant called ZeroAccess - though there are other variants being namechecked above.

Please run aswMBR to start

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#7 LaShunda

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Posted 27 February 2012 - 08:58 PM

Here is my system information:

Windows Vista Home Basic Copyright 2007 Service Pack 2
Hewlett Packard AMD Sempron Dual Core Processor 2200 2.00 GHZ
32 Bit Operating System

Here the aswMBR file:

aswMBR version 0.9.9.1649 Copyright© 2011 AVAST Software
Run date: 2012-02-27 19:45:12
-----------------------------
19:45:12.528 OS Version: Windows 6.0.6002 Service Pack 2
19:45:12.528 Number of processors: 2 586 0x6B02
19:45:12.528 ComputerName: LASHUNDA-PC UserName: Ms Johnson
19:45:20.671 Initialize success
19:45:20.905 AVAST engine defs: 12022701
19:45:37.846 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000059
19:45:37.862 Disk 0 Vendor: Hitachi_ GMBO Size: 152627MB BusType: 3
19:45:38.034 Disk 0 MBR read error 0
19:45:38.049 Disk 0 MBR scan
19:45:38.049 Disk 0 unknown MBR code
19:45:38.049 MBR BIOS signature not found 0
19:45:38.065 Disk 0 scanning sectors +312576705
19:45:38.096 Disk 0 scanning C:\Windows\system32\drivers
19:45:48.501 Service scanning
19:46:11.326 Modules scanning
19:46:22.341 Disk 0 trace - called modules:
19:46:22.356 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll storport.sys nvstor32.sys
19:46:22.372 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x858cd738]
19:46:22.902 3 CLASSPNP.SYS[807328b3] -> nt!IofCallDriver -> [0x85725958]
19:46:22.902 5 acpi.sys[8060f6bc] -> nt!IofCallDriver -> \Device\00000059[0x84991998]
19:46:23.807 AVAST engine scan C:\Windows
19:46:29.095 AVAST engine scan C:\Windows\system32
19:47:02.138 File: C:\Windows\system32\jureg.exe **INFECTED** Win32:SMSSend-IG [Trj]
19:48:58.171 AVAST engine scan C:\Windows\system32\drivers
19:49:13.850 AVAST engine scan C:\Users\Ms Johnson
19:54:13.898 AVAST engine scan C:\ProgramData
19:56:54.608 Scan finished successfully
19:57:12.033 Disk 0 MBR has been saved successfully to "C:\Users\Ms Johnson\Desktop\MBR.dat"
19:57:12.049 The log file has been saved successfully to "C:\Users\Ms Johnson\Desktop\aswMBR3.txt"

#8 m0le

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Posted 27 February 2012 - 09:07 PM

The MBR isn't being read. This is the master boot record and is getting modified by malware.

To check this please run xPUD as shown. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download dumpit to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • Click on sdb1 (sdb1 represents the USB drive).
  • Double click on the dumpit file.
  • A black window will pop-up and it will dump and zip the MBR to your USB drive.
  • Press Enter to exit the black window.
  • Click on HOME tab and choose Power Off to turn off xPUD.
  • Remove the USB drive and insert it back on your working computer.
  • Locate the mbr.zip file in your USB drive and attach it when you reply.

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#9 m0le

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Posted 02 March 2012 - 10:25 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#10 m0le

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Posted 03 March 2012 - 09:32 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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#11 m0le

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Posted 11 March 2012 - 06:50 PM

Do you have any access to another machine because any tool we need to run needs to be downloaded away from the infected machine?
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#12 LaShunda

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Posted 11 March 2012 - 07:17 PM

Yes I do. I borrowed my son's lap top so that I can use it for the USB drive.

#13 LaShunda

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Posted 11 March 2012 - 07:21 PM

I think I understand your instructions pretty clearly. Let me try to see if I can do it.

#14 LaShunda

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Posted 13 March 2012 - 08:52 PM

I'm already stuck. Once i choose quick format in the first step am I supposed to format the USB drive?

#15 m0le

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Posted 13 March 2012 - 08:56 PM

Yes, you are reformatting the USB which allows the operating system to download and install on the stick.
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