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BSOD Help! PLZ


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24 replies to this topic

#1 squills

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Posted 14 February 2012 - 05:54 PM

Hello I would love to have someone help me figure out why i keep getting BSOD on my computer. I just built it so everything is new ( i did not just add something and it started) it happens about once every two days. It comes with different errors.

Memory_management
Page_indexed_on_nonpaged_area (something like that)
alot of times i dont see anything..

So were to start? I have tried to view the .log files but for some reason the windows tools give me errors.
Thanks in advance
Glen

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#2 Allan

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Posted 14 February 2012 - 06:00 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 squills

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Posted 14 February 2012 - 06:34 PM

Thanks, Also some of the older BSOD i think were ran as when i ran a ram checker i had one that keep giving errors so i sent it back. But still happens ..here is the .txt file..


==================================================
Dump File : 021412-11372-01.dmp
Crash Time : 2/14/2012 2:45:25 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff700`1108dec8
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`032eaa66
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021412-11372-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 021212-10467-01.dmp
Crash Time : 2/12/2012 5:26:02 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff780`c0000000
Parameter 3 : 00000000`000084d4
Parameter 4 : 020087b4`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021212-10467-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 288,512
==================================================

==================================================
Dump File : 021112-12090-01.dmp
Crash Time : 2/11/2012 5:55:19 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71ed0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71ed0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021112-12090-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 021012-11949-01.dmp
Crash Time : 2/10/2012 1:18:13 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff781`c0000000
Parameter 3 : 00000000`0000c13c
Parameter 4 : 0200c1e4`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021012-11949-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 289,072
==================================================

==================================================
Dump File : 021012-12573-01.dmp
Crash Time : 2/10/2012 2:26:51 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff780`c0000000
Parameter 3 : 00000000`0003b95c
Parameter 4 : 0603be1a`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021012-12573-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,760
==================================================

==================================================
Dump File : 020812-11778-01.dmp
Crash Time : 2/8/2012 5:40:33 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`0000212c
Parameter 4 : 06000721`fffffffe
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+221478
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020812-11778-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 020512-11512-01.dmp
Crash Time : 2/5/2012 12:17:32 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032c7182
Parameter 3 : fffff880`0b061a90
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020512-11512-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 013112-11653-01.dmp
Crash Time : 1/31/2012 1:06:38 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`035c167c
Parameter 3 : fffff880`09957ec0
Parameter 4 : 00000000`00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+1dba57
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\013112-11653-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 012912-12339-01.dmp
Crash Time : 1/29/2012 2:10:40 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000047
Parameter 2 : fffff800`032fd7f8
Parameter 3 : fffff880`0d028580
Parameter 4 : fffff880`0d028620
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+8cb4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+a07f8
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012912-12339-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 297,232
==================================================

==================================================
Dump File : 012712-11575-01.dmp
Crash Time : 1/27/2012 3:26:45 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`010ce141
Parameter 3 : fffff880`088b6e40
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+bd960
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012712-11575-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 012212-11060-01.dmp
Crash Time : 1/22/2012 8:24:07 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`000002d4
Parameter 4 : 060002d9`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012212-11060-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 012012-10888-01.dmp
Crash Time : 1/20/2012 2:15:10 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff781`c0000000
Parameter 3 : 00000000`0000ad4c
Parameter 4 : 0600abca`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012012-10888-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 297,232
==================================================

==================================================
Dump File : 011812-12168-01.dmp
Crash Time : 1/18/2012 1:02:59 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`03512d9b
Parameter 3 : fffff880`09940898
Parameter 4 : fffff880`099400f0
Caused By Driver : rdbss.sys
Caused By Address : rdbss.sys+1c690
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+311d9b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011812-12168-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 297,232
==================================================

==================================================
Dump File : 011512-11154-01.dmp
Crash Time : 1/15/2012 8:02:25 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0140225c
Parameter 3 : fffff880`044879a0
Parameter 4 : 00000000`00000000
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+225c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011512-11154-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,256
==================================================

==================================================
Dump File : 011412-11637-01.dmp
Crash Time : 1/14/2012 6:27:24 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff800`032e1fe1
Parameter 3 : fffff880`031e6798
Parameter 4 : fffff880`031e5ff0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+86fe1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+86fe1
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011412-11637-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,832
==================================================

==================================================
Dump File : 011412-11466-01.dmp
Crash Time : 1/14/2012 8:46:13 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff781`c0000000
Parameter 3 : 00000000`0000963c
Parameter 4 : 0200963a`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011412-11466-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 297,216
==================================================

==================================================
Dump File : 011312-11949-01.dmp
Crash Time : 1/13/2012 6:45:49 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`000039e4
Parameter 4 : 06002915`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011312-11949-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 010812-12027-01.dmp
Crash Time : 1/8/2012 6:12:57 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0351bd9b
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010812-12027-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,832
==================================================

==================================================
Dump File : 010712-12558-01.dmp
Crash Time : 1/7/2012 4:28:34 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff781`c0000000
Parameter 3 : 00000000`000101c4
Parameter 4 : 0200878e`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010712-12558-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 123011-13228-01.dmp
Crash Time : 12/30/2011 8:24:42 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03275182
Parameter 3 : fffff880`0b4bba90
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123011-13228-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,560
==================================================

==================================================
Dump File : 123011-14398-01.dmp
Crash Time : 12/30/2011 7:25:51 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff780`c0000000
Parameter 3 : 00000000`000046bc
Parameter 4 : 06005733`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123011-14398-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 122111-13416-01.dmp
Crash Time : 12/21/2011 3:26:57 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`010fb141
Parameter 3 : fffff880`0a375e40
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+bd960
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122111-13416-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 121511-13884-01.dmp
Crash Time : 12/15/2011 4:00:46 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`00000244
Parameter 4 : 020003a9`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121511-13884-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,864
==================================================

==================================================
Dump File : 121311-12823-01.dmp
Crash Time : 12/13/2011 10:21:02 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0308f182
Parameter 3 : fffff880`0a631a90
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121311-12823-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 290,776
==================================================

#4 Allan

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Posted 14 February 2012 - 06:38 PM

Multiple and varied errors such as yours are frequently caused by malware (or major hardware failure). Let's check the ram and hd first, but in the end you may want to have one of BC's malware specialists check you out.

1) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

2) To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

Edited by Allan, 14 February 2012 - 06:49 PM.


#5 squills

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Posted 14 February 2012 - 06:45 PM

ok two things before i do this.

1. I have kaspersky installed (bsod happen before i installed this) to check for malware or virus

2. I have 4 sticks of ram (16gb) so this option will prob take me awhile

3. I have a SSD (should i do check disk first?)

Just wanted to throw this out htere in case any of this matters :D

#6 squills

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Posted 14 February 2012 - 09:12 PM

ok mem test was ok, and i belive chk disk was ok, it restarted after the test and i did not see result. Any thing to test video card is not messed up?

#7 LucheLibre

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Posted 15 February 2012 - 06:02 PM

How long did you run Memtest for?

Its recommended that you run the program for as long as possible, preferably 24 hours.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#8 squills

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Posted 17 February 2012 - 07:27 PM

I ran it threw all the test and it passed. Should I have ran it threw all the test a few times? it took almost 2 hou5rs?

also it happen again here is the new report

==================================================
Dump File : 021712-11684-01.dmp
Crash Time : 2/17/2012 4:18:02 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`01d480ee
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : kl1.sys
Caused By Address : kl1.sys+5180ee
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021712-11684-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,808

Thanks
squills

#9 jcgriff2

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Posted 17 February 2012 - 10:12 PM

Caused By Driver : kl1.sys


That is KIS - http://www.sysnative.com/drivers/driver.php?id=kl1.sys

I suggest KIS removal for now - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion.

Install MSE - http://www.microsoft.com/security/pc-security/mse.aspx

Regards. . .

jcgriff2

Microsoft MVP 2009-2015

#10 Allan

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Posted 18 February 2012 - 07:58 AM

Are you running the latest Kaspersky release? If not, upgrade now.

#11 squills

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Posted 18 February 2012 - 08:19 AM

I had downloaded it about 5 days ago.. just to use the free trial to see if i had some spyware / virus... everything turned out ok . Anyhow I have deleted it. after deleting it the BSOD has happen 2 more times. seen below..

==================================================
Dump File : 021812-10639-01.dmp
Crash Time : 2/18/2012 5:13:36 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`000011c4
Parameter 4 : 02000a32`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021812-10639-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,544
==================================================

==================================================
Dump File : 021712-11793-01.dmp
Crash Time : 2/17/2012 7:02:10 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0b2e72f8
Parameter 3 : fffff880`0b2e6b50
Parameter 4 : fffff880`00e09366
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+9366
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021712-11793-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 289,632
==================================================

Thanks again
glen

#12 Artrooks

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Posted 18 February 2012 - 10:04 AM

I just built it so everything is new ( i did not just add something and it started)

Did you use the driver CD/DVD's that came with each hardware component after Windows Installation or did you go to the hardware manufacturer's website to obtain the "latest" stable drivers for each component?

How about removing one pair of memory modules and run for a while as a test.

Regards,
Brooks



 


#13 squills

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Posted 18 February 2012 - 10:24 AM

I started with 4 sticks, found one bad one, and been running with 3. I used the cd/dvd that came with the items, I belive. I will check them all for updates. though most i belive had option to check for updates after installed.

1 dvd drive
Motherboard
bios
pci express video card
PCI watch tv on computer cad
PCI express to usb3.0 header card

I believe that is all, i will check for updates on those and keep you updated.
also tonight ill let the memtest go for 10-14 hours to double check memory..

Also I have a SSD I belive it to be ok but ?
Also once or twice i had my desktop freeze for about 1-2 sec's and when it came back it had a little bubble on bottom of screen that said something like your video card has just recovered from an error. or something close to that.. i tried to find the exact error but could not find the log.

anyhow ill check drivers and memory and update tomorrow after its all ran.
if you think of anything else let me know
cheeers
squills

Edited by squills, 18 February 2012 - 10:27 AM.


#14 Artrooks

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Posted 18 February 2012 - 01:25 PM

The best way to test the memory is one stick at a time. 7 full passes without errors for basic confidence; 12-24 hours for mod-maximum confidence. I know it's time consuming but if the BSODs continue, it may be worth it. Any errors would indicate either a bad memory module or a bad motherboard slot. Test any bad chip in a different slot.

Still might be worth running either one chip at a time or a pair with recommeded placement per motherboard manual as a comparison to the three you now have installed.

While you are looking for updated hardware drivers you might check to see if your SSD has a recent firmware update.

Regards,
Brooks



 


#15 squills

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Posted 19 February 2012 - 04:13 PM

Ok , checked for updated drivers all were good
Only thing i did find was a driver for my monitor, which was using a generic one.

Ran some test on SSD it passed everything

Ran memtest for 16 hours with no errors passed 8 or 9 times

it has not happen again so maybe it was the monitor? ill post if it happens again
Cheers
squills




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