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Ping.exe = High CPU Usage


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3 replies to this topic

#1 m22chan

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Posted 14 February 2012 - 01:25 PM

Hi and thanks in advance.

First time posting with a problem. As an introductory point, I'd say my knowledge of computers is moderate to low (yes this is subjective) so please bear with me if I misunderstand any instruction which is given to me by the administrators.

Earlier this morning I noticed that my laptop fan would periodically get very noisy. This started happening after I ran an unsecured exe off a website that purported to allow me to run Microsoft Office without a valid registration. Yes, this was incredibly stupid. I realize I never should have done this, and am now paying the proverbial price. I come to you, hat in hand, asking for help.

Needless to say, the exe did nothing - or so it seemed. Soon after I started noticing the fan noise from my laptop increase, and checked the task manager. Some process called "ping.exe" was varying in CPU usage between 10% and 90%, which was causing my fan to automatically speed up. The process also constantly uses up a LOT of ram. I tried to run AVG and Malwarebytes to fix the problem, but neither have seemed to do anything.

I saw another thread on this forum where a member of this board was able to help resolve the issue. Perhaps I could get some assistance as well?

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#2 Broni

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Posted 14 February 2012 - 01:33 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 m22chan

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Posted 14 February 2012 - 02:05 PM

I have followed your instructions in 1) taking the preparatory steps to setup my pc for diagnosis, and 2) creating a new thread in the Malware Assistance forum.

Thanks again.

#4 hamluis

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Posted 14 February 2012 - 06:31 PM

Reference: http://www.bleepingcomputer.com/forums/topic442626.html/page__p__2597265#entry2597265

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis


Edited by hamluis, 20 May 2014 - 12:10 PM.





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