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BSOD out of no where 3rd time past 2 months.


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#1 eddie298

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Posted 14 February 2012 - 09:20 AM

Hi everyone! I've received 3 bsod the past 2 months, i don't really know where they are coming from but maybe its cause i rarely turn my Laptop off all the way. i usually put it in sleep mode. Anyways here the little windows that popped up once i turned it back on. the most recent one came when i turned my laptop on from sleep mode, maybe around 10 minutes in it just happend.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80115B94E0
BCP3: FFFFF80000BA2748
BCP4: FFFFFA80111327C0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021412-32916-01.dmp
C:\Users\Eddie\AppData\Local\Temp\WER-73788-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt


I tried going to the "files that help describe the problem" while the window was up but it wouldn't let me open them. Once i clicked check for solutions, the .xml file disappeared. The dmp is still there but it won't let me open it, it says access denied. I am the admin on this computer.

Thanks for the help! off to school now.

Edited by eddie298, 14 February 2012 - 10:52 AM.


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#2 Phylar

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Posted 14 February 2012 - 09:57 AM

Don't bother checking for solutions. Can't remember a time that has actually worked for me. I am also going to ignore the codes for the moment as they do not enjoy telling the exact issue at hand.

1. What are you doing when the BSOD pops up? You say you keep it in sleep mode, etc?

2. It is a very rare issue. Give us your computer specs (I recommend Speccy for a more thorough deluge of information).

3. Toss us a small list of your most used programs (that you actually have to open yourself) and any consistent programs such as Anti-Spyware and Anti-Virus.

4. There is a chance you do have a minor (or very sneaky) virus on your computer causing the issue. Run a thorough virus scan via Avast or maybe Avira (free-versions) and nab yourself Comodo (free again) while you are at it.

5. Finally (and last on the list) how often do you actually turn off your computer? What are your core temperatures? When was the last time you applied Thermal? Can you cook an egg on the darn thing? Let us know.

#3 Artrooks

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Posted 14 February 2012 - 10:09 AM

The more information the better. In addidtion to Phylar's queries, these may prove helpful.

  • What is the make and model number of your computer?
  • What is "new" in the past few months just before the BSODs started (i.e. new hardware, software, virus activity, etc.)?
  • To get a view of your "minidump" files, download Nirsoft's BlueScreenView.zip from here and save it to your desktop.
  • Unzip the file and run BlueScreenView.exe.
  • When the scan has completed, click "Edit" from top menu, then "Select all."
  • Next, go to "File," "Save selected items."
  • Save it as "BSOD.txt." Double click on the BSOD.txt, highlight the entire file, and copy it into your next post.

Regards,
Brooks



 


#4 eddie298

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Posted 14 February 2012 - 10:50 AM

1. What are you doing when the BSOD pops up? You say you keep it in sleep mode, etc?

Well today i was on google chrome going through facebook and my email when i got the screen, and yes the majority of the time when im done with my laptop i just press the on/off button which puts the laptop into sleep mode. i beleive the last two times it happened i was watching tv and i let the laptop on the desktop for maybe 5 minutes.

2. It is a very rare issue. Give us your computer specs (I recommend Speccy for a more thorough deluge of information).

Copy and pasted from the summary option from speccy.

Operating System
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.30GHz 45 °C
Sandy Bridge 32nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Dell Inc. 46 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
AMD Radeon HD 6470M (Dell)
Hard Drives
488GB TOSHIBA TOSHIBA MK5076GSX (SATA) 37 °C
Optical Drives
HL-DT-ST DVD+-RW GT32N
ELBY CLONEDRIVE SCSI CdRom Device
Audio
IDT High Definition Audio CODEC

3. Toss us a small list of your most used programs (that you actually have to open yourself) and any consistent programs such as Anti-Spyware and Anti-Virus.

I open Google chrome and Now that i think of it thats really it. Also the occasional notepad and word. McAfee and intervideo wincinema (don't know what that is for.) are always open.

4. There is a chance you do have a minor (or very sneaky) virus on your computer causing the issue. Run a thorough virus scan via Avast or maybe Avira (free-versions) and nab yourself Comodo (free again) while you are at it.

Will run this as soon as im done for the day, which is in like 10 hours. -.-

5. Finally (and last on the list) how often do you actually turn off your computer? What are your core temperatures? When was the last time you applied Thermal? Can you cook an egg on the darn thing? Let us know.
I usually turn my computer off.. or restart it every 3 days. i have no clue what my core temperatures are, and i do not know what thermal is either. The only time the laptop gets to a high temperature is when i play skyrim for around 2 hours, but i havn't played skyrim in weeks.

What is the make and model number of your computer?

Dell Inspiron N5110

What is "new" in the past few months just before the BSODs started (i.e. new hardware, software, virus activity, etc.)?

Hardware... Dell actually replaced the motherboard because of a Factory restore issue a couple months back I'll have to come back to you for the exact date, but after that i put word, chrome, java updates, steam (with some games, winrar, McAfee, and Notepad ++.

This is what the DMP File had.


==================================================
Dump File : 021412-32916-01.dmp
Crash Time : 2/14/2012 8:04:56 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`115b94e0
Parameter 3 : fffff800`00ba2748
Parameter 4 : fffffa80`111327c0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021412-32916-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 688,696
==================================================

I will be back later today with the Anti virus results, back to school! >.<

Thanks for the help guys!

#5 cryptodan

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Posted 14 February 2012 - 11:19 AM

Can you try not using Google Chrome, and see if you get the BSOD's?

#6 eddie298

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Posted 15 February 2012 - 12:33 AM

Well as rare as it is when i do get them i wouldn't know how long until it would happend! google chrome is jusssss soo amayzin! Plus it happened once when it was on the desktop for like 5 minutes. believe that was the second time.

I've finally completed the full virus scans for all 3 of the programs listed above, They all came back clean.

#7 eddie298

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Posted 19 February 2012 - 03:18 PM

Ah, it happend again. this time i wasn't aware it happend until i turned my laptop on this morning, i received the "windows has recovered from an unexpected shutdown. Last night when i was done using it i went to turn it off using the start menu but clicked restart. once it booted up and asked for my password i clicked the shutdown button on the password screen, then went to bed.

This is what the window that poped up says:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f5
BCP1: 000000000000006E
BCP2: FFFFFA80069C7CC0
BCP3: FFFFFA80069C7C60
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021912-29374-01.dmp
C:\Users\Eddie\AppData\Local\Temp\WER-42806-0.sysdata.xml




Mini dump file:

==================================================
Dump File : 021912-29374-01.dmp
Crash Time : 2/19/2012 2:46:40 AM
Bug Check String : FLTMGR_FILE_SYSTEM
Bug Check Code : 0x000000f5
Parameter 1 : 00000000`0000006e
Parameter 2 : fffffa80`069c7cc0
Parameter 3 : fffffa80`069c7c60
Parameter 4 : 00000000`00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+50fe
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021912-29374-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================


#8 cryptodan

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Posted 19 February 2012 - 03:37 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#9 eddie298

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Posted 19 February 2012 - 11:08 PM

http://speccy.piriform.com/results/d7zCvmaYTiCfFFJZoIthtQ1

#10 cryptodan

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Posted 20 February 2012 - 01:34 PM

Please remove McAfee via the McAfee Removal Tool and install something like Microsoft Security Essentials, AVG, or Avast. McAfee has become bloated and can cause system stability issues.

#11 eddie298

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Posted 20 February 2012 - 06:20 PM

roger, would you mind telling me which one you personally use?

#12 cryptodan

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Posted 20 February 2012 - 09:48 PM

I personally use Microsoft Security Essentials after switching from McAfee.




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